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Pmo Program Manager Resume

Chicago, IL


  • 15 years of successful progressive experience in the fast - passed, changed Agile, Scrum, XP enterprise environments in the field of Engineering and Information Technologies (IT) has a wide skill-set in the change management, reengineering and automation of R&D and IT Processes; expertise in Software Product Development, Change and Release Management, and Operational Support with increased organization efficiency, flexibility, and compliance; innovation, data analytics, and security in the fast-growing competition industries and fast-passed market conditions expert in managing Continuous Integration and Continuous Delivery (CI and CD) Implementation; Risk, Change Management, Security, Privacy, and Continuity Processes; Software Development Life Cycles (SDLC); Product Development Life Cycles (PDLC); PAAS, SAAS, and IAAS, Operational Transitions, Support Excellence, and Program Management.
  • Dedicated, data- savvy, deeply analytical, flexible, agile, willing to grow professionally, highly organized, results driven, success-oriented, proven interpersonal and communication skills, workplace stress resistant, adaptable, team player, profound problem solver, technically proficient, responsible, self-motivated, challenge-driven, conscientious, possess good work ethics, fluent in 3 languages


  • Cloud Computing
  • Agile
  • Scrum
  • Extreme Programming (XP)
  • IT Infrastructure
  • Compass SDE (SD Elements)
  • Continuous Integration/ Continuous Deployment (CI/CD)
  • AWS (Amazon Web Services)
  • ServiceNow
  • Wotan
  • Tableau
  • Jira
  • Remedy
  • Data research and analysis (R programing)
  • Git Hub
  • Docker
  • Vault
  • Jenkins
  • Go
  • Cannon
  • CloudFormation
  • Splunk
  • Nagios
  • Rivermuse
  • WebEx
  • PMP
  • SDLC
  • Relational Databases
  • Wiki
  • Confluence
  • Oracle
  • SQL
  • SharePoint
  • PVCS
  • MS Project / Visio / PowerPoint / Excel / Word
  • Outlook; MS Office Professional 2016


Confidential, Chicago IL


  • Act as a manager of portfolio of complex programs across multiple disciplines, including engineering, production, marketing, & sales contributing in the value chain and Application Security
  • Work with Agile, Scum, XP development teams and Application and Product Development Life Cycle delivering large-scale programs to market and Infrastructure Platforms
  • Provide direct project management to distributed cross functional teams, manage issues cross-functionally and remotely
  • Enhance working Relations and Interface with all levels in the organization to manage up, down, and across effectively
  • Translate business objectives into operational Key Performance and Risk Indicators that are used to drive successful delivery of program objectives
  • Establish solutions for achieving program objectives that balance needs of the HERE Business Units while keeping in mind the needs and objectives of HERE organization
  • Manage customer needs and expectations, serve as a customer advocate while balancing HERE internal needs and initiatives
  • Prioritize projects inside the owned program(s), set expectations, formally document objectives and program plans, initiate and manage programs, and report progress to leadership team regularly
  • Drive and motivate cross functional groups within HERE to meet and exceed expectations on program deliverables
  • Design HERE programs and projects to follow HERE Program Management engagement model. This includes completing all required program deliverables, standards and best practices
  • Proactively identify new and innovative ways to respond to new challenges and HERE business initiatives
  • Optimize deployment and performance for major cloud enabling technologies such as AWS, and HERE in-house and services via Continuous Integration /Continuous Deployment (CI/CD) tools and methodologies and validations

Confidential, Chicago IL


  • Established the common Agile User Interface and Agile Change Management Process across the major Corporate ERP Systems aligned with Subscription Apps serving external consumers and Oracle Finance Suite for incorporated finance services
  • Integrated Mobil technologies in the existing enterprise Information Technology systems
  • Focused on engaging SOX IT General Controls (GC) and PCI secured protocols, ITIL services, and securities in project development, implementation, and support.
  • Developed Agile Policies, Guidelines, and Procedures for the development of the solutions with Agile methods
  • Prioritized business stories; Develop scope; Monitor Accesses to protect customer sensitive information
  • Worked closely with cross-functional Web based solutions business and technical teams for proper closing of project stages and sprints, resolution of the issues aligned with Quick Base and Jira tools
  • Created project plans, identify risks, report status and resolve dependencies in the project life cycle (PLC) activities
  • Built the consensus between the standard project management methodologies and best practices in agile approaches
  • Facilitated workshops for Join Application Development (JAD) and Rapid Application Development (RAD) sessions

Confidential, Chicago, IL


  • Acted as an Enterprise Integration/Release and Deployment Manager for all assigned major Web, Emergency Hot Fixes, & Off Cycle Releases
  • Orchestrated a team of 100 stakeholders to ensure timely delivery of the Enterprise Web solutions to geographically distributed locations using automation and best practices in project management and information technologies
  • Delivered Enterprise EMR Web Cloud Application and Infrastructure configurations to over 10, 000 chain wide locations with the ITIL, ITSM, industry standards and state and federal regulatory environment, partnering for that with the 3rd party medical solution providers and onshore and offshore resources
  • Created Schedules, Resource allocations, Risk Assessment and Mitigation plans for concurrent Releases, communicate deliverables in plans to all stakeholders and in executive summaries to key stakeholders and approval rosters
  • Secured sign offs, Facilitate go/no go decision meetings with key stakeholders in the cross functional multicultural organization inclusive of Business Owners, Release Management, Enterprise Mission Critical Technical area, Enterprise Shared Services (ESS), Enterprise Infrastructure Database Servers (DBS), Enterprise Infrastructure Central Application and Integration Servers, Enterprise Citrix Servers, Enterprise Object Distribution (OD), Enterprise Change Management, Technology and Resource Vendors, Communication, Training, Production Support, and Application Owners
  • Identified approach for deployments of new and enhanced functionalities utilizing Pilot solutions engaging vendors and enterprise support in the IT Infrastructure Library (ITIL) conceptual environment utilizing principles and practices in the project, release, post release, and PMO management proceedings
  • Established rapport with key stakeholders, vendors, software and resource management to release to production and transition released processes to Run teams and Production Support
  • Worked closely and build relationship with Release, Change Management, Legacy Application, Configuration Process Management providing post Implementation coordination and support, facilitating meetings, providing status, progress, and calendar scheduling in multiple concurrent releases
  • Distribute new and enhanced Enterprise Cloud based solutions with advanced Immunization, Health Testing, and Medicare Part B Insurance Plans

Confidential, Bloomington, IL


  • Acted as the IT HP Service Manager business consultant developing support solutions to customers in the initial post release and transition stage of the enterprise Infrastructure overhaul project merging the Agency Communication system with modern Sysco and Microsoft hardware and software products installing (IP) Internet Protocols, Instant Meeting, CUCiLync in the agency chain-wide offices
  • Created Knowledge transfer plans with three tier configuration HP Service Manager support
  • Provided transitional support in the third level agency business group
  • Created plans and support documentation for the field tests and P&C and L&H agency expansions
  • Established Wiki Item Knowledge management configuration system
  • Developed methodologies, standards and exceptions in the Integration processes and procedures
  • Scheduled and lead internal status meetings; reviewed Gant charts and milestone schedules of the assigned projects

Confidential, Chicago, IL


  • Improved Accuracy in the Project Scheduling and Reporting to 96% applying techniques from the PMP knowledge base and industry best transferable standards
  • Worked in the strategic operational program with Amdocs methodologies targeting to enable company to reduce major redundancies and transform their core businesses to data-driven KPI measurements per approved company guidelines
  • Significantly helped the IBM PMO team to get back on track in the key project using a thorough analysis of the details in the bottom up process staged in the MS Project Master plan
  • Used project critical path and milestones to track progress in the MS Project, MS Excel, and Visio
  • Tied the Project Schedule to Work Breakdown Structures (WBRs) in the MS Project
  • Created project trend reports, executive summaries, dashboards and scorecards in PowerPoint
  • Gathered business requirements and create detail documentation
  • Reported Issue, Risk status using advanced formulas, PivotTables, and 3-D Charts in the MS SharePoint and Excel
  • Facilitated large group meetings, JADs, and design reviews

Confidential, Oak Brook, IL


  • Quickly adapted PMP experience and techniques to highly dynamic environment and unique methodology, providing insurance and financial solutions to business owners, clients’ needs
  • Adhered to all PCI, HIPAA, SEC, EDM, and FINRA compliance requirements
  • Maintained Ethical standards; achieved client satisfaction
  • Identified accurately magnitude of effort and project time and cost based on client requirements in project charts and RFPs for project development on the products with integration of complex features in a structured manner including
  • Prepared project schedules and Contingency reserve estimates
  • With the latest versions of Microsoft Project and SharePoint developed schedules created overall communication and information distribution plans

Confidential, Chicago, IL


  • Found the solution for a longstanding problem in the telecommunication industry; received Thank You letter from a VP
  • Developed and applied multiple unique effective project development techniques used in the global service provider organization supporting Post Merging and Acquisition Integration of the Billing, AR (Account Receivable), OLIP (on-line Invoicing), various IT Systems, and Marketing Initiatives
  • Alternated between a big picture view and project details
  • Consolidated 24 Billing Systems into four (4) major Billing systems in post Merging and Acquisition period
  • In 13million capital expenditure organizational initiative, transformed Marketing vision and RFP requirements into billing components for product delivery in traditional base services and Web technologies
  • Managed all aspects of the projects’ SDLC from initiation though implementation and post- delivery maintenance with an average of $250,000 to 2,500,000 capital expenditure involving multiple Oracle conversions to new versions, SAP platform, and new Unix server upgrades for new Product Development targeting achieving efficiency in cost, time, scope, and resource utilization and expending in the domestic and international EMIA and APAC regions
  • Provided Status Reposting on the performance, progress, and cost expenditures
  • Developed Work Breakdown Structures, Risk Management and Project plans, use case scenario, and UMLs
  • Coordinated work with offshore resources; pulled together SQL ad-hoc reports
  • Facilitated meetings, JAD, RAD breakdown sessions

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