Senior Infrastructure Project Manager Resume Lake Forest, IL - Hire IT People

SUMMARY:

Accomplished IT professional with successful track record resolving business process and technology challenges who excels at building and motivating high - achieving teams, extensive background managing projects that achieve business goals with technology-enabled solutions
Extensive results-driven leadership experience in designing, developing, implementing and supporting diverse array of business applications and IT infrastructure
Strong track record building, leading and motivating high performance multi-site, multi-function, and international work teams, instilling accountability, customer focus and high quality
Well-honed organizational, communication, analytical and presentation skills
Successful international system implementation including SAP, hardware, operating systems
Outstanding project management and platform management experience and results
Skilled in use of process improvement techniques, resulting in reduction of cycle times, manpower requirements, and capital needs

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential

Senior Infrastructure Project Manager

Completed project to implement hosted, cloud-based VOIP telephony and contact center applications. Led RFP, vendor selection and contract phases. Developed implementation SOW and project plan with 3rd partner managed service provider. Successfully completed three implementation phases and transition to managed service provider.
Completed project to implement new external security firewall. Developed all plans, estimates and schedules. Developed SOW with security vendor. Developed and executed implementation plans for three separate successful phased implementations of new firewall.
Completed project to implement new enterprise faxing system which is an integral part of a key revenue generating process. Developed project plan, SOW, testing and installation plans.

Confidential, Lake Forest, IL

Senior Manager Business Systems

Defined and completed project to remove hard-coding in all SAP modules, enabling support for Unicode, multiple companies, currencies and languages
Managed translation partner to provide Spanish and French translations for application development, training materials, and transitioned maintenance process to support team
Improved quality, decreased cycle time and reduced defects 20% by implementing quality audit
Trained in and implemented Agile Methodology for Leaders, and led Kanban training sessions
Built business partner relationships to balance priorities and accomplish program milestones
Partnered with Technical Architect on BW and HANA upgrade strategy, estimates and plan
Ensured downstream milestones were met and minimized risk of delivery delays by championing increased priority for analytical report development

Confidential

Platform Operations Manager

Managed 2300 physical and virtual OS images distributed across 4 US and Mexican datacenters, utilizing Windows Server, VMWare ESXi, HP/Intel and Cisco UCS technology
Reduced staff’s non-business hours and improved work/life balance by creation of standard work for monthly server patching process and transitioning 20% of effort to Operations
Improved server security audit process among 3 departments, using continuous improvement to effect 50% reduction in effort and improved tracking of open software vulnerabilities
Decreased server build cycle time 70% using continuous improvement and Kanban workflow
Implemented strategic change to offshore support model by redesigning department
Enhanced capacity and capital forecasting through virtual environment capacity metrics

Information Systems Manager

Led project to replace legacy quotation system, defining scope, milestones and budget and contracted offshore development partner; project success measured by 15% increase in quotation volume with constant resources and increased quotation productivity goals
Supported ISO 9001 certification efforts, establishing and documenting department standards
Led project to consolidate Oracle and Unix infrastructure providing stable, economical web-based applications platform; converted web application from freeware to IBM Websphere
Led project to replace manual ordering process with SAP’s Sales & Distribution module which enabled 12 customer service resources to be redeployed to value-added activities