SUMMARY:

• Thorough understanding of enterprise authentication infrastructure. Including Mobile Device Management, Active Directory, Video Teleconference, Cisco AnyConnect VPN, Server Admin.
• AirWatch subject matter expert and Tier 3 Administrator
• Over 5 years in the Government Sector as a Senior Mobile Engineer (Mobile Device Management) 10 years of leadership experience
• High ability to apply IT concepts, principle, methods and practices in the government sector.
• Successfully migrated and currently support FirstNet for Department of Justice (ATF)
• Strong oral and written communication skills, with the ability to handle multiple tasks Confidential once.

TECHNICAL SKILLS:

Proficient in Microsoft Word, Excel, and PowerPoint and have a Strong understanding of MDM agents and other mobility functions used within the government sector

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Tier 3 Mobility Engineer

• Technical experience with Mobile Device Management and cloud technologies
• Full Design and implement migration to AirWatch Cloud
• Provide MDM certification training classes to engineers across the Department
• Provide Tier 3 MDM (Air - Watch) support and recommendations to Department of Justice
• Manager over Thirty thousand devices and over eighty virtual machines.
• Assist in Tier 3 mobility tech support for various DOJ departments (engineers/help desks)
• Provide mobility end-user training when deploying of mass quantities of Android/iOS devices
• Technical Experience with Active Directory infrastructure
• Design and implement transition to Office 365
• Ability and experience to research, propose, and deliver new techniques, tool and practices to support the dynamic and changing technology
• SME in relation to operating systems (iOS/Android)
• Create DOJ instructional guides for both end-users and Engineers on various mobility applications and devices
• Consult and create Confidential mobility workflow
• Assist the department in changing how it provides mobility support to various agencies
• Act as project manager for the JMD DOJ Mobility team for Agile Methodology
• Establish myself as the first point of contact not only for my organization group but the various mobility engineers across multiple agencies of DOJ
• Experience conducting meetings for executive level personnel in regards to IT infrastructure and new proposals.
• Experience in using risk management to meet security standards.
• Work closely with security teams to properly research and assess various infrastructure and application management proposals.

Confidential, Washington, DC

Tier 3 Mobility Engineer

• Technical experience with Mobile Device Management and cloud technologies
• Full Design and implement migration to AirWatch Cloud
• Provide MDM certification training classes to engineers across the Department
• Provide Tier 3 MDM (Air-Watch) support and recommendations to Department of Justice
• Manager over Thirty thousand devices and over eighty virtual machines.
• Assist in Tier 3 mobility tech support for various DOJ departments (engineers/help desks)
• Provide mobility end-user training when deploying of mass quantities of Android/iOS devices
• Technical Experience with Active Directory infrastructure
• Design and implement transition to Office 365
• Ability and experience to research, propose, and deliver new techniques, tool and practices to support the dynamic and changing technology
• SME in relation to operating systems (iOS/Android)
• Create DOJ instructional guides for both end-users and Engineers on various mobility applications and devices
• Consult and create Confidential mobility workflow
• Assist the department in changing how it provides mobility support to various agencies
• Act as project manager for the JMD DOJ Mobility team for Agile Methodology
• Establish myself as the first point of contact not only for my organization group but the various mobility engineers across multiple agencies of DOJ
• Experience conducting meetings for executive level personnel in regards to IT infrastructure and new proposals.
• Experience in using risk management to meet security standards.
• Work closely with security teams to properly research and assess various infrastructure and application management proposals.

Confidential, Washington, DC

Tier 3 Mobility Engineer

• Technical experience with Mobile Device Management and cloud technologies
• Full Design and implement migration to AirWatch Cloud
• Provide MDM certification training classes to engineers across the Department
• Provide Tier 3 MDM (Air-Watch) support and recommendations to Department of Justice
• Manager over Thirty thousand devices and over eighty virtual machines.
• Assist in Tier 3 mobility tech support for various DOJ departments (engineers/help desks)
• Provide mobility end-user training when deploying of mass quantities of Android/iOS devices
• Technical Experience with Active Directory infrastructure
• Design and implement transition to Office 365
• Ability and experience to research, propose, and deliver new techniques, tool and practices to support the dynamic and changing technology
• SME in relation to operating systems (iOS/Android)
• Create DOJ instructional guides for both end-users and Engineers on various mobility applications and devices
• Consult and create Confidential mobility workflow
• Assist the department in changing how it provides mobility support to various agencies
• Act as project manager for the JMD DOJ Mobility team for Agile Methodology
• Establish myself as the first point of contact not only for my organization group but the various mobility engineers across multiple agencies of DOJ
• Experience conducting meetings for executive level personnel in regards to IT infrastructure and new proposals.
• Experience in using risk management to meet security standards.
• Work closely with security teams to properly research and assess various infrastructure and application management proposals.

Confidential, Washington, DC

SR Client Support Specialist/Mobility Engineer/Project Manager

• Technical experience with Mobile Device Management and cloud technologies
• Full Design and implement migration to AirWatch Cloud
• Provide MDM certification training classes to engineers across the Department
• Provide Tier 3 MDM (Air-Watch) support and recommendations to Department of Justice
• Manager over Thirty thousand devices and over eighty virtual machines.
• Assist in Tier 3 mobility tech support for various DOJ departments (engineers/help desks)
• Provide mobility end-user training when deploying of mass quantities of Android/iOS devices
• Technical Experience with Active Directory infrastructure
• Design and implement transition to Office 365
• Ability and experience to research, propose, and deliver new techniques, tool and practices to support the dynamic and changing technology
• SME in relation to operating systems (iOS/Android)
• Create DOJ instructional guides for both end-users and Engineers on various mobility applications and devices
• Consult and create Confidential mobility workflow
• Assist the department in changing how it provides mobility support to various agencies
• Act as project manager for the JMD DOJ Mobility team for Agile Methodology
• Establish myself as the first point of contact not only for my organization group but the various mobility engineers across multiple agencies of DOJ
• Experience conducting meetings for executive level personnel in regards to IT infrastructure and new proposals.
• Experience in using risk management to meet security standards.
• Work closely with security teams to properly research and assess various infrastructure and application management proposals.
• Initiate sales to various Government departments by leveraging business needs to products and services that Confidential offers

Confidential, Spotsylvania, VA

Store Manager COR

• Consistently coach and encourage employees to reach maximum potential. This includes coming up with and implementing techniques to reach high metric goals in feature revenue, new customers, accessories, tablets and wireline.
• Successfully reached sales goals by effectively soliciting business from outside of retail location, by partnering with IRU teams, Connected Communities, small business and other organizations.
• Achieved total Sales results to be ranked #1 in local market as well as top 1% of company on a consistent basis.
• Effectively manage cash and inventory levels of the retail location.
• Lead a customer first mentality with the sales staff, that continuously has our location rated over 90% complete satisfaction by our customers.

Confidential, Woodbridge, VA

Store Manager

• Manage location to hit sales metrics each and every month.
• Successfully lead the team to be top ten, in percent to goal on 5 different occasions, in 3 different locations.
• Effectively manage cash and inventory levels in my retail location.
• Execute and teach proper sales techniques to create wants into needs to the customer.