SUMMARY:

• Technical Product / Program Manager with a 15 - year track record of successfully managing and implementing business and software solutions.
• 10+ years’ experience in eliciting and documenting business, functional and technical requirements for Fortune 100 enterprise processes and systems.
• 5 years’ leadership experience establishing and managing application support teams.
• Over 10 years’ experience in database design, data analysis and dashboard development with Excel, Power BI, and SQL
• Extensive SCRUM Master / project management experience. PMI (10 years) and SCRUM (6 years)
• Partners effectively with senior executives in managing a PMO to meet business goals
• 8+ years’ experience of project accounting, budgeting, forecasting, purchase orders and invoicing.
• Self-taught full-stack engineer with 5 years’ experience as a software engineering lead. Technical knowledge includes, machine learning, big data, software design and development, UX prototyping, software testing and application support.
• Business domain knowledge includes Supply Chain Management, Data Center deployment / provisioning, Technical Customer Support, Sales, Customer Relationship Management and Human Resources.

TECHNICAL SKILLS:

Languages: JavaScript, T-SQL, Python, HTML, XML, CSS, C#, ASP/ASP.Net

Database: SQL Server, Access, Azure Data Lake

ERP: MS Dynamics, SAP

Platforms: Azure, SharePoint, BizTalk, OpenCV

Other Tools: Team Foundation Server, Jira, Visio, Excel, Power BI, Confidential Office Suite Work Experience

PROFESSIONAL EXPERIENCE:

Technical Program Manager

Confidential,Redmond,WA

• Manage World Wide Industry issue log - Analyze and consolidate requirements from 6 WW industry teams to develop an integrated enterprise product backlog that drives go-to-market roadmap for Azure, Office 365, and Dynamics 365. Each item is worth at least $10 million in customer impact.
• Industries covered are government, healthcare, financial services, education, retail and manufacturing
• Work with Industry GMs to stack rank issues and present a business case why each item needs to be taken up by the respective product group. These issues are then tied to Confidential sales pipeline data.
• Tract progress from each product team, consolidate information into a monthly deck and dashboard to be reviewed by Confidential senior leadership ( Confidential CEO and product EVPs).
• SCRUM master / Agile process coach - implemented SCRUM process for two DevOps engineering / analytics teams. Established daily standups, Kanban boards, backlog grooming, work item break outs / sizing, VSTF and SharePoint configuration, Sprint Burn-Down/Burn-up, SAFe and other agile practices.
• Antipiracy services covered protection of 200 terabytes of customer and product data. Business partners included Windows 10, Office, Office 365 and Azure product lines
• Projects managed included blockchain prototypes, big data onboarding, migration of rule-based security services to a machine learning model, machine learning prototypes and Power BI dashboards creation.
• Manage Anti-piracy dashboard customer support process. Understand issues for routing with proper team and follow items to resolution.

Program Manager / SCRUM Master

Confidential

• Manages Customer Engagement Program for a newly developed product utilizing computer vision, voice recognition, chat / instant messaging and ambient AI. Searched for and engaged with business partners to participate in the technical preview program. Provided onsite and remote training, gathered application feedback, provided customer support and promotional events.
• Manages product road map development and technical preview deployment efforts. Drove fast moving development of hardware prototypes, deployment and testing of beta software. Designed and implemented program logistics, metrics documentation, schedule and processes
• Leveraged, C#, SQL and Power BI skills to perform data analysis, develop proof of concept features and track product telemetry metrics. Maintain product dashboard for Confidential internal dogfood teams and 5 technical preview partners
• Perform market analysis and business model validation

Engineering Program Manager

Confidential

• Managed the product road map, ERP rollout, custom software development and customer support of the Supply Chain Integration Platform program with a yearly “new features” and “break fix” budget in the 7 figures. Drives end to end software delivery lifecycle for the Confidential Cloud Infrastructure and Operations supply chain integration engineering team.
• Confidential Supply Chain Platform involves over $ 1 billion worth of Data Center hardware procurement transactions yearly in over 50 countries.
• Responsible for the cross-org and intercompany coordination of over 5 Dev Ops, Enterprise Engineering, and IT support teams. Core team composed of 20 Engineering and Business SMEs. Performed several roles including SCRUM Master, Business Systems Analyst and Integration Test Lead
• Reduced onboarding process in 50 countries for Data Center hardware procurement from 1 quarter to 48 hours. Mitigated $ 2 billion-dollar SOX risk due to manual tracking for high value assets. Process covered demand signal, budget controls, Purchase Order creation, SAFE approval, delivery schedule, receiving, tax, invoicing, asset tagging, asset valuation, onboarding, transfers and retirement.
• Responsible for compliance with SOX, ITIL, and HBI policies within Confidential Finance IT. Ensured business process and application features comply with international tax and asset depreciation laws.
• Works with project stakeholders to capture and document business requirements, create functional and technical specifications, triage requests, resolve blocking issues, and ensure projects are aligned with the intended business goals, budget and timeline.
• Efficiently manages deployment of new helper tools involving several Enterprise Platforms composed of SAP, MS Market, BizTalk, MS Dynamics and several others. Leads business engagement with Support Services team in establishing and meeting service level agreements.

Technical Project Manager

Confidential, LLC, Bellevue,WA

• Responsible for managing all project phases - from needs assessment, proposal, costing and pricing, establishing timelines, resource allocation, quality assurance and daily schedules to checklist and client approval Notable Accomplishments
• Employee Self Service Portal for Confidential . Product integrated SAP with Sharepoint - SCRUM Master Role / Business Systems Analyst role. Mapped employee data and process requirements for over 30 countries

APAC Regional Manager

Confidential

• Led the day to day operations of a 30-man department composed of PMs, BAs, software engineers and staff
• Typical system deployments involve 10,000 end users
• Worked with managing directors and the Global Information systems VP in defining a yearly Regional Information Systems strategic plan.