SUMMARY:

Creative, energetic Senior IT Manager with 17+ years of extensive experience. Strong leadership with exceptional customer & vendor relationship skills. A very strong technical staff manager. Able to align business objectives, organizational goals and objectives with information systems, technologies and organizational design to foster success. A problem solver and decision maker, a multi - tasker with strong analytical and critical thinking skills. Quality focused but able to thrive in fast paced, dynamic organizations. Easily transitions between disciplines, domains, roles and responsibilities.

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, Denver,CO

• Defined and drove the overall projects plan including scope, budget, timeline, and execution strategy. Formed and drove the global internal and external teams for a successful project execution
• Prepared and presented executive level project status and progress reports and led/ drove communication with global customers
• Drove the customer and quality assurance engineering teams ensuring the delivery of the quality related KPI’s.
• Forged and built customers’ and vendors’ relations and involved in price and contract negotiations across globe
• Experienced in Claim processing for EDI applications.
• Setting up Seminars and trainings for Medicare, covering the following states.
• Experience of Agile development life cycle.
• Develop and maintain documentation for policies and procedures pertaining to the project
• Billing & Payment applications expert for UHG.

Sr. Project Manager/Agile Coach

Confidential,Denver,Co

• Managed various high-value and strategic multi-million dollar programs successfully from inception till launch
• Lead cross-functional teams including hardware and software engineering, operations, supply chain, finance, pricing and marketing for execution of new ASIC’s and products.
• Defined the value proposition and pricing strategies to drive sales and demand generation activities managing $500M+ business annually
• Secured majority market share with largest MNC customers and established long-term profitable relationship with various customers’ teams and executives.
• Accelerated trade-off decisions to ensure that critical projects remained on schedule for customer deadlines
• Experienced dealing with technology and long-lead press and media

Project Manager

Confidential,Denver,CO

• To establish and manage team deliverables, ensuring that service level objectives are consistently met or exceeded. Providing leadership and associates with constant feedback on performance and areas of improvement.
• Managed technology integration of Mobile Ads across platforms.
• Leveraged industry trends, disruptive innovation and actionable insights to develop an adaptive delivery model with a test and learn customer feedback approach.
• To create and track program budget, schedules, and resource allocations.
• Identify project/program related risks and mitigation of such
• Developing professional relationships with internal teams, institutional partners and intermediaries to move the organization forward for NG associates and clients.
• Setting up KPIs to appraise program and staff’s performance
• Worked as an AGILE Coach for effective implementation of the methodology.
• Wrote basic to complex queries & executed within SQL Developer using: Joins & Unions, Aggregate Function & Regular Expression- against Oracle Database.
• Managed all project team member's daily activities and tasks through completion of implementation

SCRUM Master/Business Analyst

Confidential, Denver, CO

• CBMS (Colorado Benefit Management System) incorporated eligibility determination for Medicaid, food assistance, cash assistance, the Children’s Basic Health Plan. Peak was the user interface for public and social/county workers, which were integrated with CBMS.
• Interacted with business owners, SMEs, and management team to identify scope and to prepare Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Maintained and priortised a comprehensive product backlog identifying highest priority backlog items at each Sprint Planning and review meeting
• Organized all SCRUM meetings from daily standups to, Sprint Planning to Sprint Review
• Worked with end clients to discuss the strategy and proposal to design new functionalities in Evolent application on platform areas like Content Management, Utilization Management, Case Management and Complaints.
• Worked in Agile environment to communicate with stakeholders and development teams to design appropriate features and functionalities as per the client needs.
• Worked in the analysis phase of the client implementation cycle and consult with different stake holders to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems and prepare a business requirement specification.
• Worked closely with development team and QA team to deliver requirements for implementation and changes are deployed.
• Worked with the communications team to implement and configure new client letters.
• Written requirements for stratification model to configure Operational segments and map them to program models.
• Responsible for acting as the subject matter expert for assigned client requirements.

Confidential,CO

Project Management Specialist/ Lead Business Analyst

• Responsible for performing, analyzing and providing project analysis and support to the entire project team throughout the project lifecycle.
• Monitor and communicate project progress effectively focusing on schedule, deliverables and project risks.
• Develop and maintain project plans.
• Monitor Run Rate vs. Budget variances.
• Complete Burn Rate report for Sr. Project Managers
• Perform project analysis regarding schedule and budget and escalate exceptions
• Coordinate internal and external meetings.
• Maintain. project communications
• Create, manage and review reports related to projects
• Identify improvements to processes, documents, tools, reports, etc.
• Reviewed, validated & verified test cases.
• Extensive testing with Inbound/Outbound claim processing with outside vendor.
• Wrote user stories, test scenarios, test cases.
• Functional testing of ID cards, PBM Extract, Med Pharmacy, Extract and Reports.
• Worked extensively on Clarity.
• Complete MS project plan maintenance. Updated percentage completed.
• Monitor project resource Allocations vs. Actual.
• Provided estimate during Sprint planning.
• Budgets & scheduling.
• Monitor Run Rate vs. Budget Variances.
• Manage testing for provider conversion from mainframe programs to web based program using Online FACETS applications and validation of data by using Oracle DB2.
• Worked on FACETS applications for provider management, membership, claim processing, Plan/Product and Network pricing.
• Created test labs in HP Quality Center.

Confidential, Denver, Co

Sr. Business and QA Analyst

• Analyzed application design and created BRDs for the Oracle ERP suite.
• Worked as a part of a SCRUM team thoroughly adhering to SCRUM practices through the SDLC
• Conducted regression testing on web, prior to release of the One World software.
• Responsible for creating Test Lab and score card in HP Quality Center.
• Tested enhancement to the Transportation Application.
• Developed test cases from the requirement documents.
• Activated transportation management, transportation constants.
• Item setup, carrier setup, rates and routes setup.
• Setting up routing restrictions.
• Entered any defects found in test director and follow up for the bug fixes by the developer.
• Tested enhancement to the transportation application.
• Developed test cases from the requirement documents and completed peer review.
• The following applications were tested for enhancement project in Manufacturing, Beginning Inventory, Customer, Distribution, Sales Order, Purchase Order, Transfer Order and Work order.

Confidential, Denver, CO

Sr. Software Tester

• Wrote/executed test plans and managed testing activities for all software delivery projects (e.g. Web-based programs, online and batch programs).
• Attended all the reviews from business requirement, conceptual and technical design, and developed test cases iteratively and reviewed with project management team for approval of those test cases.
• Setting up Company, Branch/Plant set up, Address Book, Payment set up, etc.
• System set up for Sales Order management, i.e., set up constant, customer billing instruction, order line types, order activity rules, define branch sales mark up, commission information, Automatic Account instructions. (AAI)
• Warehouse Management for manufacturing plant warehouse, central warehouse, distribution warehouse, and retailer warehouse.
• Used Mercury Quality Center extensively to write test cases and log the test result after executing them.
• Involved in defect tracking management after the test cases were executed.
• Followed AGILE process.
• Attended meetings for new design/existing process to document testing.

Confidential, Denver, Co

Software Engineer

• Product verification of Corporate-GSM.
• Tested mobile applications.
• System Integration and test of the Corporate Global System for mobile communication(C-GSM).
• Wireless protocol to Voice over IP.
• Provide surveillance of network using all applicable NOC Network and Systems Management Tools.
• Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalation to higher tiers according to NOC procedures.
• Feature testing: call processing, supplementary services, call forwarding, call transfer, dialing plans, handover, clip, clir, SMS and map testing.
• Developed test cases for assigned features. Performed acceptance and regression test.
• Raised CR (Change request) for bug fixes and ensured the fixes using Clear Quest.

Business Analyst

Confidential,Co

• Created data flow architecture for the multiple data tiers involved in HIX architecture using MS Visio.
• Designed STTMs (Source to Target Mappings) based on mapping rules provided by business to process new state and extended vendor layout files to Data Warehouse and provision the in views for Customer Service Applications to access.
• Created Data Modeling Change Requests (DMCRs) to create new tables and columns in existing tables to process the new files as per new architecture.
• Performed heavy validation including end to end regression testing of new HIX member data with plan coverage to improve the SLA of processing and accuracy of data to be provided to Customer Service for better customer support.
• Developed and managed client presentations for the business to provide comprehensive report on building the architecture based on requirements provided.
• Performed the role of SME for the final sign off for validation.
• Provided team with direction to resolve issues, communication including gathering status reports and worked closely with senior management to raise possible risks.

SCRUM Master/QA Analyst

Confidential, Co

• Conduct Sprint planning meeting to determine JIRA subtask for AE and conduct daily scrum meeting.
• Worked in Agile SCRUM Development, and Agile Kanban- development model.
• Reviewed business and test requirements to understand product definition.
• Developed test conditions, test scenarios and test cases based on functional design deliverables.
• Developed test data requirements.
• Executed test cases and review problems.
• Assigned priority to defects based on severity.
• Tested various COBOL and CICS programs.

Software Tester

Confidential, Co

• This involved analysis of the project for Year 2000 compatibility, making code changes which involved copy book expansions and procedural changes, unit testing and millennium testing of the project.
• Testing was done in different regions to ensure that the changes done were necessarily and sufficiently.
• Tested various COBOL and CICS programs. Modified JCL for testing purposes. Tested COBOL programs to accommodate Y2K.
• Environment: IBM ES-9000 (Mainframe), QMF, SQL, TSO/ISPF, COBOL, CICS, DB2, Mercury Quality Center and Hyper Station Journaling.