Program Manager Resume

SUMMARY:

Professional An articulate industry thought leader, offering 25+ years of management experience spanning Summary numerous technical domains to include, IT Services, Application Development, Mobility, and Cloud. Proven ability to create performance improvement strategies and lead new opportunity pursuits through every stage of capture.

EXPERIENCE:

Program Manager

Confidential

Responsibilities:

Program/Project management of the Confidential website application called Informed Delivery, which has 10M users and manages 30T of data.
Program level planning via roadmap to mitigate risk and increase the efficiency of development efforts.
Led/assisted in Capture activities that resulted in awards valued over 100M.
Maintained extensive 2 - year pipeline, reporting to senior leadership on weekly basis.
Develop value propositions based on competitive analysis, that generate highly effective differentiators and win themes.
Led several proposal writing efforts of technical volumes (management plans, technical approach, past performance and staffing plans).
Established strategic partnering for penetration of Confidential .

Program Manager

Confidential, Washington, DC

Responsibilities:

Facilitated new IT Software Acquisitions and Contract Modifications to deliver appropriate tools and services to internal IT groups.
Oversaw the creation of technical requirements from IT and business managers through Statements of Work, white papers and Noncompetitive Purchase Requests.
Led stakeholder discussions with Federal Suppliers, including new contract negotiations for terms and conditions, license/maintenance agreements and technical scope.
Instituted business and organizational process changes to accompany enterprise wide software implementation projects.
Performed market research and analysis to identify best in class software brands and provide detailed capability comparisons.

Technical Program Manager

Confidential, Mclean, VA

Responsibilities:

End to end monitoring of all projects to resolve problems and drive outcomes
Selected by client as proxy product owner for several highly visible client applications requiring recommendations for maintenance releases, software upgrades and production support issues.
Lowered company defect rate by 80% and greatly improved team performance by implementing a repeatable process that set priorities, assigned resources and defined responsibilities.
Created monthly executive program review reports and financial tracking spreadsheets.
Created job requisitions, interview, hire, train and conduct annual reviews.

Senior Program Manager

Confidential, Fairfax, VA

Responsibilities:

Replaced 95% of incumbent contractors by transition deadline - Implemented a knowledge capture process to acquire position specific information then hire and train new employees.
Increased contract value by 5 million - Sold senior agency management on a program vision and 5 year schedule to improve and modernize hardware infrastructure and standardize software development.
Implementation of ITIL process standards and industry best practices which provided metrics and improved quality and speed of IT services. Led our internal QA team to achieve ISO 20000 certification.
Wrote policy and procedure documents for tier three support, change management, software deployments and shared resources in a multi-vendor environment.

Program Manager

Confidential, Fairfax, VA

Responsibilities:

Proposal manager on several key proposals and received company award for "Proposal Excellence" due to three successive wins.
Oversaw invoices for employee billed hours, produce revenue tracking spreadsheets
Reduced employee attrition rate to <10% through various retention programs that increased company loyalty and improved staff morale.
Proven ability to work in and build out staff augmentation opportunities using aggressive and proactive hiring techniques.
Select and train upcoming project managers through a mentoring process that includes on-site meetings and constant interactive oversight on all financial, personnel and contract issues.
Create job requisitions, interview, hire, train and conduct annual reviews.

Project Manager

Confidential, Fairfax, VA

Responsibilities:

Managed multiple concurrent development projects
Provided complex development project plans using MS Project, including estimated project costs and earned value computations to show updated Confidential values
Recruiting, training, interviews, hiring and evaluate and conduct performance reviews
Led software architectural design meetings, wrote technical software diagrams and System Design Documents.

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