SUMMARY:

Results - driven, customer focused PMP and CSM certified professional with extensive experience leading people and project teams, developing product strategy and roadmap, implementing and overseeing cost reduction/revenue enhancement programs, and administering multi-million dollar budgets. Certified Scrum Master with successful experience of over 20 years in Technology industry and over 10 years in Project management building high profile technology solutions.

CORE COMPETENCIES:

• Project Management
• Product Strategy
• Product Management
• Off-shore Management
• Communication
• Customer Relations
• Vendor Management
• Process Improvement
• Time Management
• Agile development
• Presentation Skills
• Global Projects

TECHNICAL SKILLS:

Project Management: Jira, Rally, MS Project, Confluence, SharePoint, Teamplay, Word, Excel, PowerPoint

Other: Java including Servlets, JDBC, JSP, Swing, JBuilder, Perl, C, C++, SQL, HTML, XML, CGI, HTTP, TCP/IP, SOAP, ClearCase, ClearQuest, Visio, Web Services, AJAX, Crystal Reports, UNIX, Oracle, Access, Tomcat, JBoss, Apache

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager - Consultant

Responsibilities:

• Engaged with key stakeholders across business, product, engineering and brand teams driving the agile development process to deliver new features and functionality, a best in class customer experience across web and mobile solutions for business banking and commercial card products.
• Managed projects with a geographically distributed development team using scrum framework to deliver projects on-time, under budget, and within scope.
• Analyzed user feedback to create product strategy and pipeline development. Researched web, mobile and UX industry trends and features to develop and pitch recommendations for product roadmap
• Prioritize feature development, build consensus among stakeholders, and partner with engineers and designers to ship high-quality experiences on-time.

Confidential

Senior Program Manager - Consultant

Responsibilities:

• Led the Reservation System Program that consisted of multiple projects that led to the re-building and launch of the Confidential ’s next generation global reservation system.
• Facilitated Release Feature Planning and helped Product Manager in the creation and prioritization of Epic and Features

Confidential

Senior Program Manager - Consultant

Responsibilities:

• Led using scrum of scrum, the development of Confidential compliant projects implemented for Point of Sale, mobile Point of Sale, Pinpad, and Payment Processing Systems deployed to over 8,000+ retail locations of Confidential and Duane Reade.
• Managed a team of five Project Managers and development team of 40 developers and architects

Confidential

Agile Product/Program Manager - Consultant

Responsibilities:

• Led the Program using scrum of scrum on integration of projects and alignment with Marketing, Legal, and Finance channels.
• Managed a team of Project Managers for software projects implemented for the nationwide rollout of Confidential Instant, a movie streaming service of Confidential, for Web, iOS, Android, Xbox, Samsung, LG, and Roku.
• Moderated Sprint Planning Sessions and facilitated daily stand-ups.
• Managed the development of database and API that powers the product details pages of Kiosks and mobile.
• Managed the development of Marketing Credits that enables marketing team to develop promotions like Rent One Get One Free, Subscription based Credits.
• Managed the multi-million dollar project for the development of Confidential Compliant Electronic Payment Processing system through which Credit Card charges, verification checks, and refunds are made for web, streaming, kiosks, and mobile devices.
• Partnered with Chase, Confidential, and CenturyLink to ensure completion of connectivity infrastructure between Confidential and Chase.

Confidential

Product/Program Manager - Consultant

Responsibilities:

• Managed the rollout of a multi-million dollar Records Management Program for the Office of Corporate Governance working with a cross-functional team of attorneys, technology, and Records Management Office.
• Participated in the selection of and actively managed the relationship of six vendors who were contracted for different functionalities of the program.
• Initiated and managed the creation of an internet based workflow for review and destruction of records that are eligible for destruction per retention schedule and are not on legal hold due to any pending litigation.
• Planned for and executed the migration of records from the legacy system to the new web based library.
• Ensured that the new document library is compliant with the document access, security, and retention policies of the corporate and enabled smooth transition through planned delivery of training to the end users.

Confidential

Senior Project Management Consultant

Responsibilities:

• Provided senior level project leadership, oversight and control for electronic delivery of policy documents for multiple lines of business.
• Led a team of five Project Managers and enabled creation of multi-year financial projections and roadmap.

Confidential

Product/Project Management Consultant

Responsibilities:

• Provided Project leadership to web based development projects implemented using Agile methodology for 23 Confidential owned and 17 Confidential affiliated broadcast, TV, and newspaper sites.
• Helped Agile transformation of Confidential from waterfall to Agile and coached the team on scrum best practices.
• Developed the organization’s project delivery capability by continually building and enhancing its ability to deliver more complex and challenging projects in less time and for less cost while generating maximum value
• Managed multiple promotions projects to support Marketing initiatives that generated $1.3 million incremental revenue to the company using a low development cost of $150K.
• Managed the development of single sign-on system for Confidential sites using social networking accounts like Facebook and other third party accounts like Yahoo and Google.
• Managed the development and deployment of e-commerce classifieds and display advertisement systems that enabled a cost savings of $2.7 million per year.

Confidential

Project Manager

Responsibilities:

• Managed the development of Enterprise Data Warehouse and Quality metrics.
• Led business process improvement (BPI) initiatives using six-sigma strategy and following Confidential methodology to achieve five nines availability for the software system.
• Redefined organizational software development processes, which increased productivity by 20 percent, improved quality by 30 percent, and brought estimation within 1 percent margin of error.