Program Manager Resume

SUMMARY:

Successful executive manager and leader in positions of increasingly responsibility in for - profit and government consulting. Extensive expertise in operations, strategic and project planning, education and training, and technology. Expert in project management methodology and project execution. Particularly skilled at identifying and solving problems, saving organizations money and increasing productivity. Analyzes development methods and procedures. Reviews techniques to enhance the organization in the best use of technology. Earned solid reputation for achieving results quickly, leading people in effective teams, motivating personnel to accomplishments, earning respect of superiors, peers and subordinates; and thinking “outside the box.

TECHNICAL SKILLS:

NAVSUP Single Supply Solution ( Confidential ), Deltek, Sharepoint, MS Office (Word, PowerPoint, Excel, Access, Visio, Project), SAP ECC 6.0, R/3, Oracle v11i, Confidential uPerform, Info Pak and Confidential Web Architect®, Deltek, US Navy NTSP Automation Tool, Seatracq, CISN/CMATT web NTSP tools, Novell Groupwise, Sharepoint, CTAPS, ACDS/NTDS, NTCCS-A, HTML Basic Editor.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Leads a contract team of 7 personnel, and a Government team of 23. His Team trains and assists Government personnel as SME’s to reach sustainment for the Agency.
Coordinated and implemented a full-time help desk of 6 personnel based on a Tier 1 and 2 response system. Provided detailed scripts, aids, and empirical data evaluation to assess business process weaknesses, identify gaps, and outline root causes. Uses root cause analysis tools with the Change Gear and Serena Ticketing Systems. Halved ticket backlog in 2 months.
Developed and executed a training pilot program for new P2P users in the DCMA customer base.
Reimbursable assistance: coordinated activities of two reimbursable SMEs who corrected four major reimbursable processes in O2C without online access.
Provided feedback and process flow assistance, as well as audit readiness requirements for all DAI CONOPS documents.

Confidential

Program Manager

Responsibilities:

Defense Acquisition University ( Confidential ) DAI Lead for Oracle implementation Project at Fort Belvoir. Responsible for all implementation activities and coordination between stakeholders, Confidential command financial analysts, and DAI Project Management Office. Coordinated the activities of two DAI Oracle subject matter experts.
Help Desk Manager for all Confidential data and end-user assistance. Handled over 80 calls per week in a professional and business-based operation. Provides daily reports and analysis to Confidential leadership. Brought Confidential into “sustainment.”
Developed, coordinated, and executed DAI System Cutover activities for Go-Live. Established Sharepoint Knowledge Management Site for all DAI end-users.
As Training Manager, developed, coordinated, and executed end user training for all Confidential regions and business units (780 personnel). Coordinates training activities with DAI PMO, Confidential HQ, and Confidential regional business units. Provides statistical data to Confidential headquarters and stakeholders.
Coordinated and developed data and execution guides for User Acceptance Testing with Defense Finance and Accounting Services.
Customization of Budgeting, Cost Accounting, Order to Cash, and Procure to Pay DAI work instructions using Confidential business processes and data.

Confidential

President

Responsibilities:

Rightstep Services: teaming and coordinating proposal responses for Confidential and Government projects.
Providing Confidential and program management and Confidential subject matter expertise to Universal Solutions International (USI).
Eagle Staffing Solutions: working with Confidential and SAP placement of qualified associates.

Confidential

Program Manager

Responsibilities:

Managed defect release coordination with Trident and 21 naval air stations and stakeholders and Confidential Systems Command and Confidential . Coordinated multiple individual Production Cutover Plans (PCP) for 21 naval air stations’ implementation of the Single Supply Solution ( Confidential ), working seven naval air stations simultaneously.
Assisted the RSUPPLY Legacy Leads in implementation requirements and coordination for financials, data management, and change/risk control with 21 naval air stations worldwide and coordinated with Global Logistics Supply, and Confidential Mechanicsburg.
Assisted naval air stations with Distribution Requirement Planning (DRP) logistics using Confidential and other management tools.
Facilitated weekly coordination PCP status calls for naval air stations, CNAF, CNAFR, Confidential Cutover Team, and other stakeholders.
Coordinated Confidential error defects for Confidential King’s Bay, SWS Bangor, and 21 naval air stations.
Analyzed logistical errors in Confidential for Confidential, provided detailed reports and constructive solutions and options.

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