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Program Director/ Sr. Project Manager Resume

Richmond, VA

SUMMARY:

  • 16+ years overall experience in Information Technology (IT) as Program Director, Senior Project Manager, Senior Scrum Master and Project Lead for multiple HealthCare clients (mostly fortune #10 & #50 companies), Energy & Utilities client, large Pharma Client and fortune #50 Manufacturing Client
  • Led delivery and maintenance of multiple large projects in Web, Data Warehousing, Business Intelligence, Data Analytics, CRM and ERP technologies simultaneously with overall technical responsibility across all SDLC stages in Waterfall and Agile Methodologies
  • Experience in managing IT systems portfolio to meet strategic business requirements, ensuring that all projects are delivered on - time and within budget to an agreed level of quality
  • Experience in managing the design, development, testing, implementation and maintenance of Web, Data Warehousing, Business Intelligence, Data Analytics, CRM and ERP technologies
  • Experienced in database development, data modeling, data integration, business Intelligence and data analytics
  • Have advanced knowledge and understanding about latest Data Warehouse technologies
  • Experience in developing program strategic plan, supporting business case and enterprise architecture & high-level project plans, managing IT efforts and ensure meeting the goals, objectives and performance indicators as listed in the strategic plan and strategic goals
  • Experience in effectively communicating program strategy, direction and changes with IT and business leadership and contribute to Enterprise Architecture
  • Experience in managing a large team of cross functional teams with experience in different technologies
  • Experience in overseeing program management practices, which includes, defining the scope, objectives and deliverables, plan, monitor and maintain project plans and schedules, identifying risks, risks and suggesting mitigation/ contingency plans
  • Experience in working with client Executive Team, IT partnership and other stakeholders on work request delivery and coordination of implementation to identify technology improvements, review and provide IT procurement level approval
  • Experience in implementing program-wide IT management practices, governance standards, processes and metrics, testing standards and protocols, and analyze the results of post implementation reviews and make recommendations for continuous improvement
  • Experience in the use of project management methodologies (Waterfall, Scrum, Kanban, XP) and tools (such as Network, Gantt charts, PERT, CPM, WBS, etc.), and change management techniques in the IT setting
  • Consistently developed and exceeded expectations in managing customer trust and relationship through effective communication strategy, within budget, timely and quality deliverables
  • Experience in executive and senior managements to get their support and commitment in adaptation of Agile processes and policies across organization
  • Working experience in 3rd party (external) Vendor Management related IT Infrastructure procurement and human resources
  • Experience in cross functional resource forecasting, identifying and onboarding of cross functional resources and ensured effective resource utilization
  • Experience in working collaboratively with client stakeholders to understand and address constraints promptly, ensuring teams are empowered to execute and deliver to established expectation
  • Responsible to monitor and evaluate team and individual performance and support in creating career paths

TECHNICAL SKILLS:

Team Foundation Server (TFS): VersionOne ,Maven, Jenkins ,JUnit ,NUnit, Cloud .

Microsoft Project: Microsoft Visual Studio ,Microsoft Office Tools ,IBM Rational Suite tools (RequisitePro Clear Quest, Clear Case, Test Manager) .

SharePoint: PeopleSoft FSCM modules ,People Tools.

MS SQL Server: Oracle,PL/SQL ,JIRA ,VB.net, ASP.net, Java, J2EE.

MQ Series: AJAX ,Web Services, Java Script ,Micro Strategy, IBM Cognos , Informatica, PeopleSoft .

Windows: 2000/XP/NT, Windows 7, UNIX .

Chordiant: Ariba Buyer ,Primavera .

Microsoft Office tools: (Word, Excel, Power Point, Visio and Microsoft Project)

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Program Director/ Sr. Project Manager

Responsibilities:

  • Applied strong leadership talents in developing program strategy, supporting business case and enterprise-wide high-level project plans, managing IT efforts and ensure meeting the goals, objectives and performance indicators as listed in the strategic plan and strategic goals
  • For one of the fortune top #50 HealthCare clients, directed delivery of large strategic, multi-stream, multi-site, multi million dollars engagements such as “Health Insurance exchanges (HIX)” be in compliance with Affordable Healthcare Act and ensured to meet customer expectations and standards
  • For one of the Energy & Utilities clients, directed the upgrade of PeopleSoft FSCM modules from v9.1 to v9.2 and People Tools from v8.52 to v8.53
  • Oversee practice team assessment of end-to-end “Order to Cash” processes and provided key recommendations to support process efficiency and provide a foundation for longer term sales effectiveness
  • In addition to above critical projects, ensured multiple other large projects are defined, tracked and communicated effectively and delivered concurrently in Agile and Waterfall methodologies
  • Tracked key project milestones and recommended adjustments to project managers, reviewed and approved all Program Project and procurement plans and project control and execution
  • Ensured integration of projects and adjust project scope, timing, and budgets as required appropriately
  • Ensured to manage, coordinate and prioritize multiple activities concurrently
  • Responsible for tracking key project milestones and recommend adjustments to project managers, approve all Program Project Plans and manage project control and execution, ensure integration of projects and adjust project scope, timing, and budgets
  • Led fit gap analysis for one of the HealthCare clients and successively transformed to adopt Agile methodology processes and policies
  • Participate in strategic planning with client’s IT executive leadership and business team and ensure client’s technical infrastructure able to anticipate / support business needs
  • Responsible for establishing meaningful, business-relevant metrics for technology investments, analyzing those metrics, and taking appropriate actions to ensure spend is consistent with business needs
  • Responsible for implementing program-wide IT management practices, governance standards, processes and metrics, testing standards and protocols, and analyze the results of post implementation reviews and make recommendations for continuous improvement
  • Managed a large team of cross functional and project managers, mentored and motivated team members to perform and exceed all customer expectations
  • Ensured to effectively communicate program strategy, direction and changes with IT and business leadership and contribute to Enterprise Architecture
  • Implemented processes, practices, and tools allowing for multiple paths of delivery and created simplified, consistent, reusable, efficient and flexible methodologies
  • Monitored and evaluated team and individual performance and support in creating career paths
  • Responsible for resource forecasting, identifying and onboarding of cross functional resources and ensured effective resource utilization

Confidential

Project Manager

Responsibilities:

  • Project Managed phase-I of Implementation of SharePoint Program
  • Managed globally disbursed resources sourced through multiple vendors (such as Cognizant, IBM, Microsoft and couple of other vendors) in addition to client associates
  • Acted as Liaison between client, Cognizant UK and 3rd party vendor (Savvis Inc. ) for vendor selection, pricing and contract negotiations, define service agreements to set up cloud based development and test environments for highly visible SharePoint program
  • Facilitate weekly and monthly steering committee meetings with client management to review program status, issues, risks and mitigation/ contingency plans
  • Responsible for Project Planning, Estimation, Risk & Issue Management, Tracking & Controlling Project Cost and Project Status

Confidential

Project Manager

Responsibilities:

  • As Project Manager identified and developed business opportunities, engaged with the clients, led teams to develop the solution and delivery framework
  • Project managed multiple projects with a peak team size of 150 resources (both onshore and offshore) and with revenue around $16 million per annum
  • Managed and successfully delivered multiple Web, Data Warehousing, Business Intelligence, Data Analytics, CRM projects and enhancements
  • Responsible for managing the design, development, testing, implementation and maintenance of multiple projects in different technologies simultaneously
  • Coordinated with technical architects in database development, data modeling, data integration, business Intelligence and data analytics
  • Project managed large strategic, high visible and critical programs such as United Health Premium Designation (UHPD) and AARP (Medicare) coordinating cross functional teams from multiple vendors
  • Responsible for managing the design, development, testing, implementation and maintenance of data warehousing technologies
  • Successfully transitioned implementation of multi million dollars CRM (Chordiant framework) engagement from IBM to Cognizant
  • Built system integration testing (SIT) multimillion-dollar engagement integrated with global delivery Model, starting from opportunity identification, solution selling, Negotiation, define and implement QA processes and services agreements, authoring and implementing statements of work
  • Led corporate taskforce assigned by one of the Fortune #10 client’s CIO division to perform assessment to identify gaps in the existing quality procedures and propose processes adhering to CMM level 3 standards
  • Responsible for Project Planning, Estimation, Tracking & Controlling Project Cost, Tracking project status and Coordination activities related to application development
  • Facilitate weekly status and monthly governance meetings with client’s senior and executive management to review program status, issues, risks and mitigation/ contingency plans
  • Responsible for forecasting, identifying and onboarding of cross functional resource and ensured optimal resource utilization

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