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Program Manager Resume

San Francisco, CA

SUMMARY

  • Passionate Project/Program Management professional with over 10 years experience managing multidisciplinary teams of up to 30 people, budgets up to $7+ million, and complex integrated projects that are strategic, high visibility, and drive corporate profitability.
  • Collaborative Leadership, Relationship Manager. Solid team empowerment, motivation, and leadership skills. Excellent interpersonal and problem - solving skills. Respected mentor.
  • Successful track record in leading all phases of diverse technology projects. Proven planning, scheduling, monitoring, budgeting, and delivery skills. Big picture advocate. Strategic thinker.
  • Program management. Experienced manager able to handle multiple simultaneous initiatives, across teams, vendors, on and offshore resources.
  • Strong understanding and application of Agile and Waterfall methodologies. Certified ScrumMaster (CSM) and PMI certified project management professional (PMP).
  • Effective communicator. Leverage technical, business, and financial acumen to communicate effectively with leadership teams, business stakeholders and project teams.
  • Positive, Proactive, Tenacious. Team player with gregarious yet tenacious attitude that drives results. Proven ability to manage in dynamic, challenging environments in the midst of rapid growth and change.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco,CA

Program Manager

Responsibilities:
  • A specialty retailer of high-quality products for the home, merchandised through six distinct brands
  • One of two Program Managers managing 8 teams through a $20+ million, transformational enterprise initiative to replace the current order management system with distributed systems.

Program Manager

Confidential

Responsibilities:
  • Led two teams in one of the largest initiatives undertaken in WS Confidential history - an extensive redesign of product pages from the underlying data structures to the front end display resulting in 5-7% conversion and a 2-3 second decrease in page loads.
  • Program Manager of the largest staffed and budgeted capability team within Confidential .
  • Led teams to on-time deliveries for key initiatives that exceeded revenue projections.
  • Member of the Agile standards committee.

Confidential,San Francisco,CA

Sr. Project Manager

Responsibilities:
  • Managed the work of multiple offsite vendors (Siemens, TIBCO, Sustain Technologies, Essencia Consulting, C2C Consulting) and a project team of 10+, in the deployment of a $2.5MM court management system.
  • Led the first web portal deployment for California’s trial court justice partners.
  • Led 10 trial courts through several on-time and on-budget software enhancements per legislative mandates.

Confidential,San Francisco,CA

Program Manager

Responsibilities:
  • Assigned to key strategic accounts including CDW, Select Comfort and Royal Caribbean.
  • Led cross functional project teams (including platform development, product development, creative, sales, print and web production teams) from internal and client project kickoffs through system design, development, and deployment.
  • Launched Nimblefish’s first online On-Demand system.

Confidential,San Francisco,CA

Client Account Manager

Responsibilities:
  • Assigned to key strategic accounts in healthcare and consulting industries including Anthem, Inc. and Hewitt Associates.
  • Individually booked 65% of department’s total revenue goals for new custom technology development.
  • Was one of the top 2% companywide (of 4500 employees) to be nominated for the Leadership program in its inaugural year.
  • Led project teams to on-time deliveries for all custom technology development.

Confidential,San Francisco,CA

Program Consultant

Responsibilities:
  • Assigned as Project Manager for the AOL relationship, a key account representing 25% of total client revenue.
  • Led on time website launches for the AOL-American Airlines rewards program ( Confidential first co-branded program), ICQ-ClickRewards, and Valuestar, Inc.
  • Member of the Process Development Initiative committee that aimed to redefine the software development life cycle for Confidential Consulting division.

Confidential,San Francisco, CA

Account Representative, Major Accounts

Responsibilities:
  • Solely managed a $3.5 million dollar territory.
  • Managed product through 66% revenue growth.
  • Provided sales support, impacting revenues by 50% in renewals and new revenue.
  • Managed the direction and training of Inside Sales effort, increasing revenue by 12%.

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