OBJECTIVE:

Seeking a challenging and growth oriented position as technical Program manager.

SUMMARY:

• Over 16 years of industry experience in IT, with broad experience from systems engineering, network, data center setup and operations to various leadership roles managing infrastructure projects/teams with last three years as a senior IT project manager.
• PMP certified.
• Experience with startups, ecommerce giants like Amazon and traditional fortune 500 company like HP.
• Successfully managed and delivered several infrastructure projects, experience managing cross - geo teams and providing technical leadership in both government and private sector projects.
• Scrum and Agile experience.
• Managing infrastructure projects for Fortune 500 companies, especially in health care, where teams are spread out across multiple geos.
• Skilled at creating RFPs, SOWs, business proposals.
• Highly analytical leader with “big-picture” vision, adept at working with management, technical staff, vendors and customers to convert complex component/system requirements into practical, cost-effective design solutions.
• Successful team builder, skilled at assembling and motivating teams to deliver projects on time/budget, despite aggressive timelines.

TECHNICAL SKILLS:

OS:: Linux (Redhat and Debian), Aix, Windows

Datacenter:: Server and datacenter migrations, Cloud computing using Amazon EC2 (Elastic compute cloud) and Hadoop cluster administration

Hardware:: Dell, HP, cisco gear, IBM power 5 series servers, 3m networking, backbone routers, printers, telecom equipment, Alteon switches, Fortigate firewalls, KVM switches, storage infrastructure including VSL, ESL libraries and B6200

Wireless:: Extensive experience with symbol switches and symbol scanners for warehouses (Amazon)

Networking:: Ethernet, WAN, LAN, TCP/IP, CISCO, networking protocols like rip, OSPF, BGP, NAT, SMTP, routing, MRTG, wins, DNS

Software/Scripting:: MS Project, Visio, MS office, data back-up and recovery, TSM, HP data protector, Networker and Net-backup, Shell scripts and python

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton CA

Senior Technical Cloud Project Manager

Responsibilities:

• Defining scope, schedule, budget, resource plan, change management plan, communication plan and revised forecast.
• Responsible for tracking and reporting on a periodic basis to ensure that the multiyear project plan and associated objects are being achieved.
• Accountable and responsible for working with various functions across the business and IT organization, defining metrics and dashboard that provide management with means to measure success and progress against operational and program objectives.
• Working on approval of business case including SBAR and SOW for vendor engagement and awarding contract to accomplish project goals.
• Worked extensively with external vendors to implement the solution, from vendor selection to the end delivery of the solution.

Confidential, Roseville, CA

Project Lead/Disaster Recovery Project Manger

Responsibilities:

• Evaluate technical Disaster Recovery capability of an IT infrastructure or HP account and recommend reference architecture for Disaster Recovery.
• Define scope for drills/projects with DRC (HP) and internal BUR drills and plan and manage Disaster recovery projects by directing the team and influencing stakeholders.
• Coordinate technical offshore and onshore resources to participate in DR meetings and execute DR plans.
• Create a schedule for execution and coordinate between various teams like TSM/networker/netbackup, SA’s and onshore resources.
• Coordinate data recovery to a specific RTO (Recovery time objective) or RPO (Recovery Point objective)
• Leverage plans from similar efforts and standardize processes to achieve desired results across all accounts and adhering to BUR DR Standards.
• Create proposals, RFP and statement of work (SOW) for new business clients.
• Maintain KPIs (Key performance Indicators) for each account to evaluate drill performance.
• Identify risks and mitigation plans.
• Key liaison between customers, senior staff and resources.
• Drill closure with issue resolution and lessons learnt and confirming all systems and applications are properly categorized for business continuity process.
• Mobilize recovery teams in the event of a disaster.
• Manage team operations during the drill to keep track of DR drills (24X7) till the team is done with the recovery.

Confidential

Account Manager

Responsibilities:

• Load balancing of clients across cell managers.
• Projecting server growth estimation
• IDB maintenance with RW
• Ensuring daily SLAs are met and RCAs for failed backups over 3 days.

Confidential, Roseville, CA

Infrastructure Specialist III

Responsibilities:

• Was the key point of interface for the client as a lead system/network infrastructure engineer.
• Was responsible for various management tasks like planning and scheduling (Microsoft Project), negotiating timelines and deliverables, effort estimation, documenting system design and coordinating network and AIX project deliverables.
• Drove the 30 day look ahead meeting with the customer to plan the operations for the month ahead.
• Developed technical documentation and gave presentations relating to project progress to business stakeholders.
• Installed and maintained software like CASS, PDI, LMS lite and Business Objects.
• Disaster recovery: responsible for all DR activities relating to CMIPSII

Confidential, Reno, Nevada

Sr. System Engineer/Administrator

Responsibilities:

• Server Installation: Installing login, application, NFS and other servers using kickstart and according to Amazon server deployment. Also responsible for deploying and managing other equipment such as wireless infrastructure, printers, xterms, scanners, laptops, desktops
• Applications: Deploy and troubleshoot applications through CMF parcels and custom made application called Disco.
• Networking: Deploying Cisco 3750 for individual IDF cabinets, including configuring VLANs.
• Support: Troubleshoot and fix infrastructure problems at Amazon’s Fulfillment Centers around the world. Participate in on call rotation.
• Configured Wireless for Dallas Distribution Center: Configured Symbol 802.11b switches for wireless access.
• Rhel3 migration: Upgrading servers from 7.2 to Rhel3.

Confidential, Naperville Illinois

Sr. System Engineer:

Responsibilities:

• Linux: Installing Fedora, Redhat 9 and Debian on servers. Installing and supporting various applications.
• Windows: Installing, patching and troubleshooting windows servers. Imaging using Norton Ghost. Configured Dell Power-vault for offsite backups.
• Cisco and networking: Help setup the entire networking infrastructure for Confidential data center, including configuring of Alteon and Cisco Routers.Responsible for troubleshooting issues related to networking. Setup MRTG for monitoring bandwidth.
• Support: Troubleshoot client problems on site and on phone. On call for support.
• Managing and working with offshore teams: Delegating and working with offshore teams at Confidential India team.
• Migration of servers and network equipment: Migrating Linux and windows servers to the Naperville data center.
• Backbone Router Configuration: Configured Nortel AD3 for datacenter routing.
• Hardware Load Balancing: Used Nortel AD3 for load balancing for webdunia.com.