SUMMARY:

• Over 15+ years of experience in managing virtual and global teams in software development of Enterprise level multi - tier model systems, SaaS and mobile applications
• Proven ability to effectively manage complex enterprise level projects between $1M-10M in various industries: investment banking, mobile banking, e-commerce, social networking, pharmaceutical, health care, and insurance
• In-depth knowledge of SDLC in Agile (10 years) and Waterfall (10+ years) software product development;
• Agile Certified Coach, Scrum Master, Scaled Agile Framework for enterprise (SAFe) Agilist certified, PMP
• Experienced in coaching engineering & product management teams in Scrum/Kanban/XP
• Competent in driving product roadmap, working closely with all stakeholders to become the bridge between business managers and technologists
• Expert in breaking down requirements into epics and user stories and forecasting time for the delivery of minimal viable product
• Support innovation and growth through the definition, design, and development of website functionality to maximize revenue, improve customer experience, and enhance brand value
• Consistently drive the adoption of key engineering practices including continuous integration, test driven development, continuous deployment, pair programming, automation testing
• Experience with Regulatory compliance, establishing standard operating procedures and audits: ISO 9000, Six Sigma, SOX and 21 CFR Section 11.

TECHNICAL SKILLS:

SOFTWARE AND TOOLS: Rally; JIRA; Confluence; Mingle; Visual Studio Team Foundation Server; Sharepoint; Wiki; Clarity; Confluence; IBM ClearCase, ClearQuest, Req-Pro; Pivotal Tracker; MS Office: Project, Excel, Visio, Power Point;

ENVIRONMENT: REST, SOAP, .NET, JAVA, Ruby on Rails, Apache Tomcat, Weblogic, IBM Websphere Processing Server, IBM ETL, MS Biztalk, MS FAST search server, Android, Apple iOS, Spree commerce platform on Ruby on Rails, Drupal Commerce, Drupal CMS, SDL Tridion, Oracle, SQL Server, DB2, Mongo DB, VMware, Cloud environment, Ant, CVS, VSS, Subversion, Perforce, TFS, Bamboo, Jenkins, Pivotal Concourse, SilkTest, SilkPerformer, Mercury Quality Center, QTP, LoadRunner, Visual Test, Selenium IDE

ERP AND CRM SYSTEMS: PeopleSoft, Siebel, Salesforc

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Scrum Master/Agile Project Manager

Responsibilities:

• Lead implementation of micro-services based platform for Customer Experience portal to support individual customers logging in to DeltaDentalIns.com to perform various operations including Enrollment, Shopping for insurance, Selecting Providers, Paying Bills, etc.
• Lead two geographically distributed cross-functional Scrum teams to ensure timely delivery of roadmap, alignment on priorities and resolution of impediments. Lead Scrum ceremonies and evaluate agile metrics through Jira to report status by end of each sprint. Identify and resolve teams and organizational impediments.
• Coach product teams and management in adopting Agile / Scrum methodology.
• Evaluate and report on project health, value, and risk to Senior Management.
• Provide leadership in building release plan and delivering releases.

Confidential, San Francisco, CA

Sr. Agile Technical Program Manager

Responsibilities:

• Led implementation of Confidential as a liaison Program Manager between Confidential and Pivotal Labs (real time payment application (mobile and responsive web) and Confidential admin application).
• Managed and mitigated program risks/issues, constantly monitoring the health of projects, critical path items, risks and impact to timelines.
• Led integration with Risk Engine, Fraud, Security Authentication system and Share Directory systems.
• Followed the Pivotal extreme programming software development process including pair programming, test-driven development and continuous integration, IPM, daily stand-up and retrospectives.
• Managed communications across 5 geographically distributed development teams belonging to both client and vendors organizations. Removed impediments and led scrum of scrums.
• Reported project status regularly to Senior Management including milestones and escalations through weekly dashboards and program reviews.
• Worked day-to-day with the product management team to develop release plans and ensure product backlogs are well-groomed, and prioritized.
• Worked with marketing team on SEO and social media requirements implementation.

Confidential, San Francisco, CA

Sr. Scrum Master/Agile Project manager

Responsibilities:

• Led implementation of global enterprise level Security Modernization Program to build a Schwab-wide client authentication platform, featuring a new system of record, complex password and risk-based authentication.
• Worked with 4 geographically distributed cross-functional Scrum teams to ensure timely delivery of the roadmap, alignment on priorities and issue resolution. Led Scrum ceremonies: daily stand-ups, sprint planning, backlog grooming, sprint reviews, demos, and retrospectives. Gathered and evaluated agile metrics through TFS to report status by the end of each sprint.
• Developed strong partnerships with product owners, architects and development leads to transform business objectives into execution strategy, story creation to identify priorities and to keep backlog groomed. Coached teams on how to decompose high level requirements into User Stories using User Story Mapping.
• Managed dependencies of development and integration of back-end and front-end components to assure release to production on time.
• Coached four Scrum teams to practice the core Agile processes and principles of collaboration, prioritization, team accountability, and visibility. Conducted retrospectives sessions and evaluated team quality, predictability, and efficiency through velocity and other Agile metrics. Increased team velocity by 25%.

Confidential, San Francisco, CA

Agile Program Manager/Coach/Product Owner

Responsibilities:

• Drove cross functional teams to launch e-commerce website with flash sale concept, two mobile applications, fulfillment center website and POS system. This new e-commerce solution increased monthly sales from $3 million to $5 million.
• Coached Scrum Masters/Project Managers on Scrum and Kanban practices. Trained the team on sprint planning, backlog grooming, demos, and retrospectives. Led Scrum of Scrum to align development activities, dependencies and releases.
• As the product owner, collaborated with stakeholders and executives on business strategy and roadmaps. Translated business needs into product requirements including ecommerce widgets: flash sale, shopping cart, check out and payment.
• Coordinated all company user acceptance testing, release to production and creation of internal documentation on all processes and procedures.
• Worked with stakeholders, merchandisers and customer service managers and teams to streamline fulfillment center processes by implementing operational procedures and technological solutions.
• Collaborated with the marketing team, brand director and data analytics team to optimize SEO performance. Evaluated usability testing to apply findings for future enhancements.

Confidential, Menlo Park, CA

Agile Program Manager/Scrum Master

Responsibilities:

• Simultaneously managed 5 cross-functional Scrum teams responsible for the following critical processes:
• Implementation of Confidential .com and IPD Payments marketing campaigns
• Development of mobile applications for Android and iOS
• Migration of Confidential .com into Ruby on Rails framework
• Implementation of Virtual User profile middle tier
• Led daily stand-ups, sprint planning, backlog grooming, sprint reviews, demos, and retrospectives. Provided weekly project updates to PMO.
• Anticipated and aggressively removed obstacles that slowed program delivery.
• Coached product owners on how to maximize ROI and meet their objectives through Scrum.
• Planned, executed, tracked and managed costs, schedules, and scope for all projects; identified and managed the risks associated with programs.
• Drove adoption of key engineering practices: Continuous Integration and Test Driven Development.

Confidential, Cupertino/Palo Alto, CA

Scrum Master/Program Manager

Responsibilities:

• Responsible for overall product lifecycle of Search, Search Mobile and Enterprise, and Enterprise Mobile programs of Confidential from concept to product launch in 73 countries. Worked with geographically distributed cross-functional teams to ensure timely delivery of roadmap, alignment on priorities, issue resolution and status reporting. Owned project schedules and led daily stand-ups.
• Developed strong partnerships with product owners and development leads to transform business objectives into execution strategy, to identify priorities and to keep backlog groomed.
• Shaped a collaborative environment that fostered innovation and continuous improvement.
• Created release plans every 90 days, worked with Scrum teams to gather point sizing and slotted them to the Sprints. Ran kick-off, end of sprint and retrospective meetings.
• Coordinated development and troubleshooting of common back-end and front-end components to assure common simultaneous release to production on time.

Confidential, San Francisco, CA

Iteration Manager/Scrum Master

Responsibilities:

• Managed the shopping experience program (two projects) and dynamic customer experience system (two projects) in-house and off-shore (India and Brazil) through Scrum development process.
• Managed releases throughout the iterative development cycle (two-week sprints), starting from project inception to iteration planning, review (demo), retrospective and release readiness.
• Identified dependencies, impediments and milestones. Tracked iteration’s progress day-to-day.
• Assisted the team in becoming a self-organizing team; improved team velocity by analyzing metrics.
• Worked with the product owner to maximize ROI; acted as gatekeeper, protected team from distractions; informed the customer about progress and potential risk.
• Managed the integration process to ensure seamless execution and on-time delivery.

Confidential, Walnut Creek, CA

Program Manager/Scrum Master

Responsibilities:

• Successfully managed concurrent projects, both in-house and off-shore (Russia and India), through Scrum development process.
• Managed releases throughout the development cycle, coordinated schedules, identified dependencies, tracked deliverables and budget. Created contingency plans and procedures.
• Run Scrum of Scrums meetings, identified and removed roadblocks, facilitated the resolution of issues and shielded teams from external interference.
• Developed traceable processes and established standard operating procedures. Created dynamic, effective and highly integrated project teams.
• Communicated information on the team's progress and successes to all stakeholders through Scrum Burndown charts and other team metrics.

Confidential, Oakland, CA

Technical Manager

Responsibilities:

• Managed all phases of full life-cycle implementation projects, including: initiation, planning, design, development, testing, user acceptance and deployment.
• Developed detailed project plans and estimates based on identified risks and options.
• Initiated escalation within the organization to resolve project issues and mitigate risk.
• Managed changes in project scope, identified potential risks, and devised contingency plan.
• Tracked metrics and communicated project progress to Project Steering Committee.

Confidential, San Ramon, CA

Technical QA Manager

Responsibilities:

• Managed QA organization both in-house and off-shore (Russia, Hungary, India and UK) throughout release cycle, including reviewing requirements and specifications, performing test planning, test case design review and test execution.
• Tracked key projects milestones, identified and assessed projects risks, critical path from QA perspectives, defined and enforced mitigation strategies, and delivered quarterly presentations to higher management