OBJECTIVE:

Highly qualified business professional with eighteen years of distinguished performance in the Information Technology industry seeking challenging position that will engage my business skills and broaden my knowledge.

SUMMARY:

• Fourteen years of experience in customer relations, administrative, project management and leadership
• Oversaw system implementations with return on investment over $20 million from process improvement and automation
• Coordinated integration testing of clinical and revenue cycle systems
• In depth cross module knowledge of multiple clinical systems that integrates with financial systems based on internal and external accounting processes
• Workflow optimization from patient registration to final bill statements and invoices
• Experience in a continuous improvement environment with a track record of achieving significant development
• Facilitated change control process for adding new charge, revenue, and item codes
• In depth knowledge of patient accounting and hospital financial systems and workflow restructuring that improved revenue recovery payment rate by 14 days
• Improved workflow for denial claims which improved claims acceptance by 50%
• Guided over 40 clients through operational re - engineering, strategic planning and/or organizational alignment efforts that will produce significant bottom line improvements over the next five years.
• Developed metrics and dashboards for executive reporting
• Experienced in planning, evaluating, directing, tracking, analyzing, and coordinating complex projects
• Experienced in implementing proprietary software in the automotive and healthcare industry
• Proven leadership skills and demonstrated ability to handle multiple tasks simultaneously

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta,GA

Project Manager

Responsibilities:

• Project manager for Surginet, Surgical Anesthesia Module and Care Management
• Facilitated meetings in an enterprise model with cross functional teams including Cerner, Corporate resources and Facility resources
• Participated in Agile methodology meetings
• Responsible for updating project plan and resource planning
• Plan and direct all aspects of design, implementation, deployment and support/maintenance around Cerner Registration(CPA), Esignature, Vecna(Patient-Kiosk), Biometric Palm Scanning(Imprivata), and Experian(Passport) in network of 46 hospitals.
• Generate/Track project plan, communicate with stakeholders and Subject Matter Experts
• Provide leadership to information technology programs and services and participates in the management of the AIT Cerner Registration Team.
• Serve as primary contact and resource for assigned user departments and assumes primary responsibility for meeting clinical/financial requirements
• Collaborate with Revenue Cycle Managers and Senior Directors to standardize Revenue Cycle practices and analytics across the system in accordance with compliance guidelines
• Demonstrate fiscal leadership and responsibility in utilizing resources
• Document, communicate and execute IT agreements including SOW and MSA.
• Support and integrate organizational goals into department activities

Clinical/Ambulatory Project Manager

Confidential

• Project manager for all clinical apps migration from Siemens Sorian to Cerner Millenium, Radnet, Surginet, Pharmnet, Firstnet, Clincal Documentation, CPOE, Pathnet, and Bridge
• Managed integration of clinical systems enterprise wide over 2 hospital healthcare system and 35 Ambulatory clinics to integrate with financial system.
• Utilized enterprise project management information system to track tasks, risks, change requests, resource utilization and documentation storage
• Consulted with client making recommendations around design and customization of Enterprise EMR system with onsite travel every week
• Conducted current state and future state workflow sessions and analyzed data to produce gap analysis with recommendations to optimize around system constraints
• Develop and drive execution of the entire live cycle including requirements, future state gaps, project objectives, risk analysis, timelines, deliverables, etc
• Hands on management of EMR implementation team; including systems analyst, consultants and SME’s
• Develop and provide oversight for complex multi phased clinical apps strategy
• Manage the development of project plans and closely monitor deliverables, dashboards, dependencies, milestones, and critical path tasks
• Participate in EMR steering committee and Physician Advisory Committee to garner executive and physician engagement/support and guide decision making
• Provide project support for Cerner Ambulatory implementation

Project Manager

Confidential

• Utilized HP Project and Portfolio Management system to manage projects.
• Responsible for iBus upgrade and implementation of new BMDI’s across 22 hospitals with enterprise
• Managed network, hardware, biomed, interface, and clinical informatics resources for iBus and BMDI project
• Created rollout schedule of BMDI devices across 22 hospitals
• Implemented enterprise wide solutions for a 40 hospital healthcare system
• Managed budget and resources on multiple projects ranging up to 10 million dollars
• Customized HP PPM to align with project based on scope.
• Managed staffing profiles, resources requests, risks, issues, financials, and change request through HP PPM system
• Managed budget forecasts on a monthly basis
• Worked with business analyst to develop business cases for initiation of project
• Drafted project charter that outlines stakeholders, resources, hours, budget and scope of project
• Managed technical teams from ordering of hardware, racking and stacking, networking, installation of software and setting up firewall rules in an enterprise environment
• Managed transition from Sunquest lab system to Cerner Pathnet system
• Organize and lead cross functional virtual program teams
• Ensure program scope, schedule, risks, financials, and deliverables are in alignment with program goals, objectives, and business expectations
• Developed scope, schedule, and project plan for Cerner Pathnet implementation
• Facilitated design, testing and training sessions for Cerner Pathnet (Gen Lab, Bloodbank, Micro, AP)
• Initiate post-implementation program reviews and lessons learned
• Support implementation and continued application of standardized enterprise program management framework for strategic initiatives
• Managed technical resources for the implementation of LO INC codes for lab results
• Developed scope, schedule, budget, charter, and design for Fetalink 2013.01 upgrade
• Managed project deliverables and project details in HP Project and Portfolio Management software (PPM)

Project Manager

Confidential

• Implemented enterprise wide solution for Project Management Office to integrate with time and record keeping system
• Managed Horizon Surgical Manager tracking board implementation
• Managed Lumedx Cardiology system upgrade
• Managed new Lumedx Cardiology install based on new Lumex architecture
• Managed resource allocation for network, interface, biomed, cardiology, and infrastructure resources
• Created gap analysis of current cardiology system and new Lumedx cardiology system
• Negotiated contract of new Lumedx system
• Created cutover and go live plan for Lumedx upgrade and new implementation
• Worked with Lumedx executives to formalize strategic plan for resources, timeline, and budget
• Ordered new hardware and coordinated data migration to new hardware for new Lumedx system
• Managed Mosaiq Oncology system upgrade
• Managed GE Centricity Maclab upgrade
• Assisted in developing PMO structure and policies
• Assisted in developing IS plan for ICD-10
• Managed implementation of 3M 360 encoder
• Managed migration of servers to new data center
• Managed Ambulatory Philips Cardiology upgrade
• Managed Confidential HPF cold feed to Cardiology systems

Project Manager

Confidential

• Assist in developing rollout plan of Cerner Ambulatory system
• Facilitate team meetings and tracking project tasks
• Identify key issues and risks and updating program scorecard
• Go Live planning for new Oncology center utilizing Cerner’s Powerchart Oncology product
• Responsible for the oversight, scheduling, and management of testing efforts and communication related to Cerner upgrade to 2012.01 code and RHO flip.
• Responsible for all enhancements and updates to existing test scripts, issue tracking and progress reporting.
• Provide a single point of contact for risk mitigation and a liaison with Cerner

Project Manager

Confidential

• Restructured organizational hierarchies and aligned it with ERP processes
• Ensured proper distribution and handling of data
• Instructed and trained employees at site to adapt the changes in business process
• Responsible for all aspects of the development/implementation of a systems project or program involving department or cross-functional teams focused on the delivery of a Horizon Clinicals and Portal system from the design process through a finished state for internal/external customers
• Upgraded client systems from Horizon Clinicals 7.6 to 10.3 and 10.1 to 10.3 to include applications such as HEO, HHS, HAC, HEC, HPP, HOM, EDTB, HCR, HEN, HED, EPW and Admin-Rx
• Provides a single point of contact for projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services.
• Oversees/coordinates all aspects of project and serves as project manager between clients, systems, line management and other departments. Plans and directs schedules as well as project budgets.
• Monitors the product/program/project from initiation through delivery, interfacing with customer on technical and non-technical matters. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.

Project Manager

Confidential

• Developed and managed project plan for Cerner Millennium 2007 Upgrade for full Cerner suite of applications.
• Managed Hand held specimen collection project with positive patient identification using barcode scanners.
• Managed and implemented Fairwarning HIPAA security alert system.
• Managed and implemented Eye Controls Iris scanning system.
• Managed and implemented Symantec laptop encryption system.
• Managed and implemented disaster recovery and downtime system software (Cerner 724)
• Managed integration of outside Radiology group into the hospital system and network
• Prepared project plan, defined deliverables, tracked milestones, allocated/requested and managed resources, and evaluated risks and recommended contingency plans throughout the project lifecycle.
• Plan, direct, and coordinate activities of project to ensure that goals and objectives of project are accomplished within prescribed time frame and funding parameters.
• Creation of scope, charter, and project documentation
• Help plan, direct and coordinate testing plans and documentation and ensure PPH Standards in testing and QA are followed.
• Establish work plan and staffing for each phase of project, and arrange and or request assignment of project personnel. .
• Implemented Nuance Dictaphone Voice/Data Transcription system which integrated with Cerner’s Inbox solution.
• Conducted weekly status meetings with project sponsors, vendor and client resources.
• Updated project scope, workplans, issues log, and timeline.
• Created Communication and Risk Management plan.
• Helped create Test plan and test scripts for HIM department for Dictaphone and Cerner Profile.
• Facilitated HL7 interface calls with Cerner, Dictaphone, Spheris, and Optio.
• Responsible for coordinating and executing training plan for physicians on functionality of existing and future systems.
• Reviewed vendor contracts and updated project charter.
• Managed and controlled 1 million dollar budget.
• Conducted lessons learned meeting and created documentation to support.

Confidential,Atlanta, GA

Project Manager

• Redesigned business processes for increasing efficiency
• Documented and maintained entire steps in testing, implementing and installing ERP system
• Assessed needs of clients and delivering in time
• Created, reviewed, assessed, and managed project timeline, scope of work (SOW), project plan, budget and executed as planned per contract agreement.
• Conducted weekly or bi-weekly status meetings to include necessary resources, assign deliverables with follow-up dates, and monitor status.
• Initiated, created, and maintained project plan utilizing sales, vendors, and client’s input and knowledge.
• Documented and monitored risk, issues, and scope using IBM Rational Clearquest.
• Identified risks, provided direction, and reviewed/updated project status with project team, stakeholders, and senior management.
• Provided project leadership and guidance by leading the development of execution strategies with clients, implementing application software, building databases, training end users, troubleshooting issues and engaging in project assignments crossing multiple product lines.
• Participated from start to finish in analysis, requirements planning, solution design, implementation, testing and deployment of live healthcare information systems.
• Managed PeriOperative Surgical Information System (SIS) implementation.

Confidential,Kansas City,MO

Project Manager

• Managed resources to utilize Peoplesoft ERP solution
• Customized Peoplesoft to align with business processes outlined within design
• Delivered against project methodology and project plan.
• Created and updated project charter.
• Managed RadNet, SurgiNet, Powerforms, Powerplans, Scheduling, and Bedrock solutions.
• Facilitated steering committee meetings.
• Monitored project scope, issues, and risk using PMO tools.
• Managed large multi-facility software implementation.
• Monitored and reported key milestones to PMO and Chief level executives.
• Responsible for conversion strategy and education of Physicians on a full CPOE system.
• Maintain customer relationships with more than 40 client executives.
• Oversaw all training and implementation strategies of new software (Bedrock) for clients.
• Created project scope and project plan for Surgery software project.
• Conducted demonstrations and presentations to executives and upper management teams.
• Strategize with key executives, including Vice Presidents, regarding new add-on opportunities.
• Escalated issues and followed up on a timely schedule.
• Managed project scope and timeline for specific-solution assignment.
• Helped clients make important decisions based upon our PMO methodology.

Confidential,Richmond, VA

Project Manager

• Planned and developed polices and procedures for overnight call center.
• Scope of project was to change business model to a 24/7 call center.
• Prepared schedules for three direct reports.
• Participated in the installation, setup, maintenance, and configuration of Magic Helpdesk server to provide load balancing on the network.
• Performed risk assessment and contingency planning.
• Participated in budget planning for overnight call center.
• Participated in the installation, setup, maintenance, and configuration of Magic Helpdesk server to provide load balancing on the network.
• Performed analysis of complex software and hardware problems to determine probable cause of problems which range from minor to high severity.
• Setup, configured, and deployed software to new clients. Performed system maintenance and backups on servers.
• Worked with programmers and system engineers to eliminate bugs in proprietary software package.

Confidential,Richmond, Va

Site Analyst

• Primarily responsible for assisting the Site Manager to maintain utilization, performance and successful daily operation of network, voice, and end-user computing systems. Assist site manager in providing direct interface with network services and CapitalOne business units.
• To analyze the customer’s technical issues and provide expert and creative solutions to ensure customer satisfaction. Develop, define, and communicate technical service policies for products supported by the Help Desk.