SUMMARY:

• Performance - driven, entrepreneurial professional with 13+ years of continuous advancement.
• Dedicated to continuous process improvement in the face of rapidly evolving and changing markets.
• Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems.
• Versatile Manager focused on team building and talent development.
• Driven to surpass company goals while thriving in deadline-driven environments.
• Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences.
• Skilled coalition-builder with multicultural experience; experienced presenter, and negotiator.

TECHNICAL SKILLS:

• Product management
• Quality management
• Entrepreneurship Strategic planning
• Personnel management
• Customer-oriented
• Market Trend Analysis
• A/B testing
• Product launches
• Tag Management
• SaaS
• Transformational Leadership
• Budgeting and finance
• Recruitment and talent development
• Microsoft Office Suite expert
• JIRA/Microsoft SharePoint
• Agile methodologies
• Process improvement
• Requirements gathering
• Project cost planning
• MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sr. Product Manager

Responsibilities:

• Ensured a cut down of core team’s 50% meeting time by creating appropriate processes & artifacts including a monthly forum series to streamline a chaotic environment.
• Developed & presented operational efficiency report to the leadership with the recommendation of 25% effort efficiency with 20% of reduce costs.
• Encouraged a successful Data-Driven culture to ensure that each effort gets quantified by ROI, hence, improving the team KPI’s by 10%.
• Successfully launched multi-million dollar marketing campaigns to ensure the marketing teams get the desired data to convert each click.
• Spearheaded the team’s transition to JIRA as well as Agile to start saving 20% development resource time which was spent on reporting, process and change management.
• Actively populated the overall roadmap for the product line, to ensure continual streams of new and innovative ideas are consistently brought to the team, thus, increasing platform efficiency by 5%.
• Performed business validation and UAT for all enterprise releases with record of no production defects.

Confidential, Bellevue, WA

Sr. Product Manager

Responsibilities:

• Got awarded the ‘Rockstar’ award while spearheading UnCarrier and other key initiatives on TMO.com.
• Boosted gross monthly sales by 15% while implementing key initiatives to drive sales.
• Drove the short-term and advanced promotional planning processes to achieve 100% sales target.
• Developed and pitched a plan for an innovative offers and product services, securing $500,000 in venture capital funding for optimization projects per quarter.
• Worked with a team of cross-functional resources, developed and owned the go to market strategy to maximize market share, profitability, revenue retention and growth to meet the 100% company goals.
• Enhanced owned products by conducting competitive analysis to determine market opportunities.
• Performed business validation and UAT for all enterprise releases with record of no production defects.
• Developed SEO strategy to make the site search ready and increase the site traffic by 20%.

Keywords: Product Management, Program Management, eCommerce, Blueprint, JIRA, .NET, BRD, ClickTale, A/B Testing, Cloud, HP ALM, Quality Center, Digital Customer Experience, Telecom

Confidential, Beaverton, OR

Program Director

Responsibilities:

• Spearheaded Quality Management initiative, resulting in successful launch of the biggest program of global expansion in China which opened the door to multi-million dollar revenue for the company.
• Supervised the work of 40+ team members, offering constructive feedback on their performance.
• Developed and managed objectives of $1M QA budget for Quality Management for the program.
• Developed weekly execution reports to provide 100% transparency to the executives.
• Directed quality assurance efforts to maximize test coverage and minimize production defects, hence, had minimal low-priority production defects.
• Formulated the global regression & UAT cycles ensuring the 24-hour test cycle with maximum coverage.
• Built cross-departmental relationships to manage project quality objectives, prioritize deliverables, determine implementation strategy and coordinate assignment of quality resources, thus carving the path for future programs.

Keywords: Quality Management, JIRA, UAT, QC, Scrum, QA Budgeting, uTest, Global Project, eCommerce

Confidential, Century City, CA

Product Owner, QA

Responsibilities:

• Owned and managed the product development of the testing tools for the company.
• Identified and corrected performance issues, therefore, reducing the system downtime by 50%.
• Enhanced software quality by implementing QA tools to reduce the production defect occurrence by 60%.
• Reduced delivery time to production by introducing automated release management tools and saving entire team’s 20% time.
• Built powerful machine learning models that automated decisions, prioritized work and changed the behavior of products in real time to ensure the trading system never misses a beat from the NYSE.
• Conceptualized and implemented disaster recovery mechanism, hence, saving $300k for the company.

Keywords: Product/Quality Management, AutoIT, Windows, Linux, AtTask, Jenkins, Finance, Asset Management

Confidential, Burbank, CA

Sr. Manager

Responsibilities:

• Created the web user interfaces for PSI's products and services.
• Successfully build the QA department of 6 on-shore and 10 off-shore resources from the ground up.
• Defined, created and implemented the strategic product and resource roadmap for the enterprise.
• Established Center of Excellence (CoE) which yielded 15% cost reduction on production support.
• Researched and implemented QA tools for test automation to save 30% of testing time.
• Saved $500k per year for the company by introducing tools to handle software delivery to test centers.
• Hiring, coaching and mentoring the new team members.

Keywords: Product Owner, Scrum Master, Java, ITIL, iMacros, Selenium, Javascript, JMeter, JIRA, SaaS

Confidential, Long Island, NY

Quality Assurance Analyst

Responsibilities:

• Performed functional and regression testing of the web application.
• Identified, logged, tracked and escalated software risks and defects.

Keywords: HTML, Web Testing, Manual Testing

Confidential

Software Quality Engineer

Responsibilities:

• Executed automated test cases for regression testing using QTP, WinRunner and LoadRunner.

Keywords: HTML, Web Testing, WinRunner, LoadRunner, Test Director, QTP