SUMMARY:

• Highly experienced project professional with years of dynamic experience in delivering complex projects, focused on delivering consistent results, within tight deadlines.
• A critical thinker who effectively manages tough challenges, and is productive in high - pressured environments.
• Talented collaborator who delivers on client need.
• Solution Oriented project manager with years of Project and Program management, business analysis and consulting experience in the Financial Services, Insurance & Airline industry.
• Versed Business developer, Project Chartering & scoping, implementation, status reporting, quality assurance and control, change request management, conflict Resolution and staff coaching.
• Excellent work ethic with ability to deliver goals in large corporate environment with minimal or no supervision
• Leadership experience managing multiple development projects and remote/virtual project teams on web-based and client/server applications and custom/in-house development projects.

TECHNICAL SKILLS:

• S ales -force CRM
• AC Nielsen
• SQL
• HP Quality Center
• ALM
• DB2 Mainframe
• SOAP UI
• SAP
• MS Azure
• MS Dynamics
• MS SQL Server
• MS Project Server
• MS Visio
• PeopleSoft HRMS
• Peoplesoft FMS
• Balsamiq
• CA Clarity.
• Fidelity TPSS
• Nice Actimize
• SharePoint.
• PMBOK process
• SDLC
• Waterfall
• EPC
• Agile methodology
• Scrum
• Project Chartering
• Scope Management
• Coordinating facilitating and Communications
• Planning and Scheduling
• RACI Chart
• Six Sigma process alignment
• DMAIC
• SIX Sigma Initiatives
• Training and Evaluation
• SWOT Analysis
• Root cause Analysis
• Continuous Improvement

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Managed all aspects of project including communication and team leadership, interfacing with both internal and external Stakeholders including, Legal, Contracts and Upper Level Management.
• Rolled out the Quick Foto Claim (QFC) project, which enabled the firm earn cost saving of ~ $30 million.
• Interacted with a broad array of Corporate IT and suppliers by creating RFPs; evaluating responses and shortlisting vendors, reviewing SOW, and awarding contracts for products & services, as part of the Procure-to-pay (P2P) process.
• Managed IT Infrastructure projects involving Allstate branches/offices with client/server requirements.
• Facilitated daily Scrum of Scrum meetings with Agile project teams as part of Scrum practices for impediment/roadblocks reduction.
• Acted as proxy product Owner by creating backlogs, sprint planning, sprint refinement and execution.
• Utilized Burn down charts and velocity information for team productivity and project health tracking.
• Spearheaded the Allstate Drivewise project which successfully led to a win for the company by introducing a pay as you go insurance platform for Auto insurance policy owner (customers).
• Managed the firm-wide strategic effort to rename sold Allstate collision center “Sterling” to the new name “Service King.” Requiring human capital effort of ~ 15000+ hrs.
• Implemented a call back assist (CBA) dashboard infrastructure, allowing Allstate call centers better allocate staff to phone queues which reduced wait time by 60%.
• Developed deployment plans for project spanning the entire enterprise coordinating with over 10 different project Managers to successfully deploy enterprise wide project.
• Managed stakeholders (executive sponsors & vendors) expectation for successful project delivery.
• Worked with vendors and Sr. leadership in enhancing project artifacts like risk analysis, schedule planning, project planning, cost analysis, hardware & software analysis.

Confidential

Project Manager

Responsibilities:

• Tracked key project milestones, performed gap analysis and adjust project plans and/or resources across different functional departments to meet the needs of the customers.
• Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was always maintained.
• Managed scope changes, project status, business needs and project objectives, via feedback sessions and client meetings, in collaboration with stakeholders.
• Developed and managed full project management lifecycle practice and methodology (ex. Charter, SOW, WBS, etc.)
• Lead project team consisting of multiple system integrators and internal resources for the implementation of PeopleSoft Financials; HCM, Oracle Revenue Management & Billing.
• Key member of the team responsible for choosing the Systems Integrator to implement the project. Responsibilities included creating the RFP and integrator evaluation criteria
• Implemented processes (500+ entities and 100+ new Tables) to support the Global Financial Crime Compliance (GFCC) regulation for different levels of Due Diligence (DD) for AML/KYC and other highly visible projects.
• Devised and initiated projects to streamline legacy applications from supporting 6 versions to 2 versions, which reduced cost by 40%.
• Re-engineered the defect resolution process, which increased first level resolution (FLR) from 5% to 60%.
• Provided leadership and direction to project teams and stakeholders by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that appropriate levels of application quality is consistenly maintained.
• Designed a new process to identify military personnel, active service-members and their families to provide better banking benefits as part of the frontier of the SCRA (Servicemember Civil Rights Act) project.
• Spearheaded all project activities within P&C (Personal & Commercial Banking) Line of Business that has impacts to the Fidelity TPSS (Touch Point Sales & Services) system with 5000+ users, 7M+ customers & 20M+ accounts.
• Managed and controlled decisions around the KYC (Know Your Customer) and KYA (Know your Account) activities for risk scoring.
• Coordinated activities with vendors to ensure that the project team receives the level of support required to successfully implement the project.