Program Manager Resume Teaneck, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Teaneck, NJ

Program Manager

Responsibilities:

Drafted a 3 - year outsourcing services contract, providing a $2.4M annual saving, to replace the BPS process that costed us $5M per year. Working with over 50 associates, and coordinating cross functionally, it was my responsibility to cover areas as diverse as Functional requirements gathering, Security, Privacy, Clearing house sub-contracting, Insurance and Legal compliance.
Created models for variable volume-cost, while accounting for Interest and Flat fees, by calculating fixed and monthly costs to us based on volume and itemized pricing inputs from the Vendor and compared that against cost structure of the components - Claims, Correspondence and RTP - of our current BPS, to succinctly present Pricing estimates to business executives.
Identified differences in specific value added services between our offering to end Client and what we expected of the Vendor, isolating pass-through services and add-ons to arrive at optimal cost of services
Researched various project artifacts to design a generic Implementation template and project plan that standardizes and streamlines onshore implementations, saving managers valuable time and effort
Managed a Team of 80 employees (Business Analysts, Functional leads, QA engineer, Software developers) for the Confidential, Confidential, NYC
Led the Care Advance team to gather requirements, design solution, build technical architecture, develop, test(QA), UAT and deploy to production environment for Utilization management and Case Management departments.
Created the plan to roll out Reports for Utilization and Case Management to end users by devising an onshore-offshore delivery model to meet the regulatory, compliance and communication SLA imperatives; Enabled by shift system, seamless handshake and agile methodology.
Managed relationship with the print vendor(TSG) to mail out correspondences such as 1199 Medicare letters, Welcome kits etc. in an automated fashion by engaging my functional team with BAs from the vendor end to automate deliveries.
Built teams by analyzing the demand vs capacity to meet project resource needs while controlling for costs; Mandated and conducted knowledge transfers and shadowing exercises to create backups and robust availability with limited headcount. Involved in hiring from creating SOs to onboarding support.

Confidential, Gaithersburg, MD

Project Manager

Responsibilities:

Designed and executed the sales forecast strategy for our RuleIT software using time series decomposition, seasonal regression and ARIMA models, leading to increased sales of licenses worth $800K
Authored IT Infrastructure portion of the RFP and presentations that contributed to winning project bids for Maryland and Utah State’s MMIS (Medicaid Management Information System)
Implemented strategy for Consumer Engagement portal, on Android and iOS, leading to 12K new customers

Lead Consultant

Responsibilities:

Built IT services team, trained and cross trained resources on IT operations (AWS, Java J2EE applications and IT Infrastructure) and software automation, achieving operations objectives with 20% budget surplus
Tested and deployed a cost-effective asset-tracking tool (OneCMDB) to implement strict accountability and property assignment measures, saving $20K in the first year of use

Confidential, Morrisville, NC

Technology Consultant

Responsibilities:

Proposed and executed a business case for in-house maintenance of Sun Sparc hardware, saving $18K annually
Trained junior employees to use Webalizer software to collect client data; analyzed this data to modify and enhance the application and infrastructure capabilities, gaining a higher user hit rate and 30% more site visits

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Program Manager Resume

Teaneck, NJ

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