SUMMARY

Project Management

IT Project Management Professional with experience in full life-cycle project management combined with experience in health care, telecommunications, information technology, and data solutions. Reputable for delivering results on projects and enhancing project execution through process improvement in support of organizational goals and objectives.
Expertise include:

SDLC

Scope Definition

Stakeholder Management

Schedule Development

Issues Management

Risk Mitigation

Resource Management

Project Process Improvement

Release Management

Application Development

IT Support

Budget Tracking

MS Project Professional

• • Sales Support

Professional Experience
Confidential,Dallas, Texas 02/2011-08/2011
One of the largest investor-owned health care delivery systems in the nation with 49 acute care hospitals in 11 states.
Sr Project Manager
Project Manager with the Applied Clinical Informatics group deploying the Cerner Millennium product into Tenet hospital facilities.

Support clinical processes and standards related to clinical systems at assigned Tenet hospital sites. Manage processes and outcomes affected by the new or upgraded systems. Evaluate the implementation system through assessment of the technology needs for each hospital’s, communications, testing, training and go-live system. Work and coordinate directly with the hospital\'s “A-Team” (CEO, COO, CIO, CFO and CNO). Communicate with the ACI staff, which is responsible for assessing, planning, implementing and evaluating the new and upgraded systems to ensure that it will enhance the hospital\'s ability to provide outstanding patient care. Manage the development and deployment of the documentation module and reporting dashboard used for Meaningful Use tracking.

• Define, estimate and schedule project work to achieve the scope
• Manage, monitor and forecast project execution across all Project Management knowledge areas
• Recognize and identify issues and take corrective action as required, to deliver complete scope, with desired quality, on time and within budget (including scope change management and risk mitigation)
• Oversee internal and external stakeholder’s requirements through effective communication
• Contribute to project life-cycle improvement with documentation processes that track lessons learned
• Negotiate scope, resources and schedule changes with stakeholders

Confidential,Frisco, Texas 08/2009-01/2011
Leading global provider in electronic payment processing solutions. One of the largest banks in the world and a leading global brand.
Director National Petroleum Sales
Identify prospective accounts; developing and executing account plans and strategies to target and close new clients; reviewing and monitoring industry trends and company profile indicators; utilizing and leveraging collaborative networking and cold calling to establish leads; lead preparation efforts for proposals that address client value and measurable results; meeting with senior client decision makers to define needs to develop tailored solutions; and present proposals and negotiate winning solutions.

• Communicate with key, executive level decision makers; identify and understand their needs; positioning to address client needs and add value to their business; understanding and aligning the prospect’s desire to build preferences for finance and credit card management services and tailoring solutions to meet their business needs. Expert on integrated and standalone POS systems. Work on installation issues, fraud management, and interchange management.

Confidential,Allen, Texas 11/2007-03/2009
Global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.
Sr Project Manager Expert
Provided leadership on marketing products and process projects, and contribute to the line of business revenue goals while delivering results. Drive performance of cross-functional project teams on client product and service enhancements, and contribute to the Business Management Office processes and procedures. Tracked and managed all phases of the projects, including initialization, requirements, design, development, quality analysis, implementation, and closing.
Managed a project team in the development to convert the data hygiene process of a high profile financial client from their vendor to internal processes while delivering to the client on time and under budget. Resulted in $4.5M in revenue.
Coordinated a technical team in the research and development of highly detailed business requirements and system design requirements of multiple complex marketing data models and systems. Client satisfaction of a high end retail client increased by the services and ending product.
Co-facilitated the development of the Project Management Office processes and procedures in line with the Systems Development Life Cycle. Resulted in 12% increase of project success.

Confidential,Dallas, Texas 08/1998-11/2007
US’s largest provider of customer loyalty solutions and private-label credit card services.
Sr IT Project Manager
Provided leadership on multiple complex payments processing projects, and contribute to the achievement of organizational goals while delivering results in a matrix environment. Drive performance of cross-functional project teams on client product and service enhancements. Other services included new product development initiatives, client conversions and de-conversions, bankcard industry mandated projects, and POS application enhancements for petroleum and retail clients. Led requirements gathering work sessions, specification reviews, and managed specification development and implementation.
Supervised a project team in the development to enhance a newly acquired payment platform and successfully managed a client conversion from the division’s legacy platform to the enhanced platform. Improved payment systems to reduce costs.
Led the first client implementation to the division’s new high priority debit prepaid product, and completed all deliverables during this multi year effort, resulting in new client opportunities with an increase in revenue of 10%.
Implemented one of the division’s highest priority projects that involved a large high-profile client. The complex requirements involved many teams which led to a successful implementation. Resulted in complying with a client’s state law.
Managed a multi year project that involved updating point of sale specifications and the hosts for two separate payment platforms on two separate timelines. Many teams were involved and major code, quality analysis, and implementation was put in place and delivered for the project and the third party vendor. Improved vendor satisfaction, and also providing additional data and reporting opportunities for the clients. Available data and reporting increased by 12%.
Spearheaded the de-conversion of the division’s only loyalty client to an international third party vendor. This conversion was seamless to the client and was invaluable to keep the client’s programs successful.
Appointed to take over and lead a project that involved sun setting a divisional product and convert existing client’s data to a separate line of business’s database. Resulted in satisfaction of multiple clients with seamless conversions.
Confidential,Allen, Texas 09/1996-08/1998
Sr Project Analyst
Lead team to providing direct marketing results to clients upon request.
Designed, developed, and implemented direct marketing programs for new and existing clients, including Fortune 500 companies.
Presented and implemented data solutions to direct marketing accounts.
Teamed with clients and sales executives in analysis and resolution of production programs.

Education
B.S., Business Administration, Major: Finance.