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National Account Manager (enterprise) Resume

Boston, MA

SUMMARY:

  • I am a tenacious, innovative technology and business consultant with many years of varied commercial experience.
  • As a top - performing agent who pushes to surpass professional expectations, I leverage all available resources to accomplish the task at hand.
  • Quick to adapt to new strategies and technologies in the current fast-paced market, I maintain excellent interpersonal skills and the ability to communicate effectively with all levels of management.

PROFESSIONAL EXPERIENCE:

Confidential, BOSTON, MA

National Account Manager (Enterprise)

Responsibilities:

  • Consult w/ Mid-Market and Enterprise businesses for their IT infrastructure and bandwidth
  • Utilize database tools and CRM (SFDC) to build strategic prospect plans and market services
  • Build network solutions which offers Confidential ’s telecom services including: Dedicated Ethernet/Internet (L3), Point-to-Point/VPLS (L2), Colocation for data servers, and Fiber Direct-Connects to Amazon AWS, Equinix, Azure, etc.
  • Travel across the USA to work and meet with senior executives, directors, property managers, and engineers to negotiate contracts and terms

Confidential

SaaS Account Manager

Responsibilities:

  • Produced over $2M yearly for SaaS and Collaboration
  • Integrated solutions with various vendors
  • Consulted with clients to propose systems such as phone/video systems, conference room devices, QoS/SLA contracts, API development (HTML, XML, & IFTTT), network codec traversal & transcoding, and data encryption
  • Development of new business by leveraging regional relationships, partners, and industry knowledge
  • Prospected (via Salesforce, ZoomInfo, and other tools) using many marketing techniques: redistribution channels, referrals, social networking, and webinars plus more traditional venues like web marketing, email campaigns, 50 plus cold calls/day, and farming existing client accounts.

Confidential, YORK, PA / MANCHESTER, NH

Tier 2 Tech & Commercial Sales Executive

Responsibilities:

  • Exceeded sales quota (150% plus average) and earning more than $2 million in revenue.
  • Helped grow the Northeastern Division customer base by 200% over 3 years.
  • Sales acquired via cold calling (100 calls in and out/day), email campaigns, and local ads.
  • Acted as a technical sales and solutions consultant to regional businesses SMB, C-Suite, etc.
  • Offered Phone systems, Telecom Equipment, VoIP, Cloud Services (SaaS), Ethernet, & TV.
  • Utilized CRM and Oracle DB (Salesforce, HubSpot, ER ticketing, etc).
  • Performed as an official Company Mentor - a leader in the company to train others to excel.

Confidential, CENTRAL, PA

Manager of Field Services

Responsibilities:

  • Manager of CPA team responsible for deploying residential/business equipment such as: PCs, tablets, stereo/theater, routers/switches, Wi-Fi, storage, and UPS devices.
  • Wiring, design, and construction for data/network, video, audio, and electrical of premises
  • Regularly analyzed metrics and company reports to ensure efficiency thus better managing the field operations (over 95% client satisfaction and success rate)
  • Responsible for coaching and training new/existing technicians

Confidential - ROCKAWAY, NJ

General/ IT Manager

Responsibilities:

  • Earned 130% of gross expected revenue for the products and services sold.
  • Prepared and analyzed budget data to increase performance and profits.
  • Web development / optimization for advertising and marketing (SEO).
  • Managed large client offices and teams of over 100 people.
  • Provided software/hardware services of client virtual machines (VMWare), computers, peripherals, networking, security, audio/ video, telecom, data-recovery, and storage
  • Companies contracted by:
  • Project accomplished of successfully installing more than 15,000 feet of fiber cable Picattiny Arsenal military base and computer based GE Security System. Designed new network infrastructure.
  • Project accomplished of installing new hardware and software across all 5 borough buildings in NYC for Legal Aid Society. Replaced MS 2003 data sever with Novell Linux within budget and time-frame .
  • Managed Central PA’s (Harrisburg) contracted coaxial systems. This included lineman work running fiber-to-coax, residential and business data, phone, & TV installations, as well as repair and maintenance of equipment.

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