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Imac Team Lead Resume

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New York, NY

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SUMMARY

  • Professional, honest and reliable candidate seeking a lead Office Coordinator position whereby I can utilize my skills acquired throughout my professional career to benefit your company and help attain its main objective.

TECHNICAL SKILLS

  • Knowledge of MS Office suite
  • Excel (Vlookup, Pivot tables, charts)
  • SharePoint
  • Office coordinator
  • Team Lead
  • Vendor Management
  • Asset Management
  • Familiar with All Windows OS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

IMAC Team Lead

Responsibilities:

  • Schedule and maintain meetings for Site Manager.
  • Draft meeting agendas for manager, execute follow - up for meetings and team conferences.
  • Attend Management Meetings, produce and forward minutes to all members, peers and subordinates.
  • Draft and distribute process documents for manger.
  • Screen resumes of potential candidates and interview qualified candidates for open positions within my jurisdiction.
  • Supervise, train and evaluate staff as well as coach them through improving their management skills.
  • Explain terms of position with new hires, such as salary, hours, dress code, job description, etc.
  • Responsible for new hire onboarding such as verifying technology, appropriate software access and seat selection.
  • Track and maintain attendance and vacation records for all IMDC team members.
  • Billing - Run daily reports to ensure billing is done daily, work with PMO to ensure timely billing for all tickets and projects, share knowledge in the completion of billing submission forms as necessary.
  • Month end closing/reporting, work with PMO on billing validations.
  • Assisting Project Manager in assigning project tasks accordingly.
  • Staff and assure that assigned projects have a site supervisor and an adequate number of resources to complete the project within scope.
  • Coordinate with the PM of any changes to the projects that may impact final cost and schedule.
  • Communicate project status to PM on daily basis.
  • Maintain project status, reporting, planning and support the PM in meeting project deadlines.
  • Track all project status updates in SharePoint.
  • Responsible for completing all project P&Ls and billing on regular basis.
  • Produce ad-hoc weekly and monthly billing reports extracted from SharePoint.
  • Provide weekly updates to management of any ongoing concerns and feedback from team.
  • Create and maintain our team’s organizational charts using Excel .

Break/Fix Event Manager

Confidential

Responsibilities:

  • Manage all NY incident queues.
  • Dispatched technicians for all NY Campus sites.
  • Conferred with users on their requests for services.
  • Confer with Site Manager when implementing a format for various Technology documents.
  • Prepare and analyze monthly report of Hardware Break/Fix trouble tickets and present to management meeting.
  • Utilized pivot tables and formulas to create reports in Exce l .
  • Determined and quoted rates applicable to ordering and shipment of parts.
  • Maintained hardware depot inventory for site manager.
  • Processed parts ordering and RMA’s.
  • Processed parts warranty claims for vendors such as HP, IBM/Lenovo and Dell.
  • Adjusted errors and responded to complaints from parts ordering.

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