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Project Manager Resume

Manhattan, NY


  • Seasoned Software Project Manager /Scrum Master with 13 years of experience in IT. Majority of experience being in Insurance & Banking domain with AINS 21 certification in (P&C). Certified Professional Scrum Master (PSM) with strong leadership skills in leading projects in Agile Scrum and iterative models. Managed & successfully executed large scale Business Integration projects that involve cross functional teams. Proficient in Guidewire Insurance Suite Claim Center, Policy Center & Billing Center Implementation 8.0 in both Personal and Commercial Lines of Business.
  • 5 years of experience as Agile Project Manager, Scrum Master.
  • 5.5 years of experience as QA Manager.
  • 3.5 years of Life Insurance experience. .
  • 2.5 Years of Banking experience in (Retail, Treasury, Swift, MQ messaging,Middleware).
  • 5.5 years of Guidewire (P&C) Insurance (Personal & Commercial Lines of business) suite technology consulting and implementation experience with business transformation and business process improvement experience.
  • 1+ year client - facing role in United Kingdom on Life insurance projects.
  • Develop and owned the Project Plan, proficient in managing project risk, schedule, cost, quality, stakeholder management, change control, both in Agile Framework ( Continuous integration and Continuous Testing) and Iterative model .
  • Monitor project risk and assist team in developing mitigation strategies to meet the project’s goals and objectives .
  • Experience working in distributed delivery models involving both -Onsite &Offshore model.
  • Experience in leading large multi-tired enterprise solutions in Insurance &Banking.
  • Experience working in both On-prem and Cloud based applications.
  • Successfully managed the large multi million projects with a duration of at least 1 year and Team sizevary from 4 to 40+ team members.
  • Experienced in forming, guiding and managing test automation teams.
  • Strong working knowledge of business requirements and process documentation.
  • Coordinated, developed and Implemented the Quality Management System for the customer .
  • Experienced in managing the project deliverables end to end business for the multiple Credit risk Banking applications like FMS (Fraud Management System) CMS (Customer Management System), FDB (Fraud Database) and Middleware layer implementation to support iDDA Package and iACH project using MQ Series, Webmethods and validation for Swift messages.
  • Owned Quality deliverables for the Enterprise Service Bus (ESB) project.
  • Succesfuly managed and delivered Portal Implementation and B2B E-commerce projects.
  • Proven records in successfully managing the Testing projects on the following technologies Java, J2EE, Web App, SOA, Microsoft .Net, XML, SQL, Oracle, SOAP, Web services.
  • Proficient in setting up and configuring the end to end testing process for multiple client’s project in HPALM 11.0
  • Extensively used JIRA to manage multiple Scrum Projects.
  • Familiar with ITIL framework and experinced with the Incident, Change and Problem management process.
  • Experienced in Operationalizing (Monitoring, Alerts, Runbooks,Escalations & Arch diagram) the applications spanning entire company.
  • Well versed with all the process area of CMMI .


Technologies: Java, J2EE, Web App, SOA, Microsoft .Net, JDBC, XML, SQL, Oracle, SOAP, Web services.

Test Management: Test Director 8.0. HP Quality Center, HP ALM 11.0

FTP /WSDL: IBM MQ Series, Green hat, Filezilla, Putty, SOAPUI

Project and Test Management: Mantis, Rally, JiraGuidewire: CC, PC and BC suite implementation ther Tools: Confluence, PVCS, SVN, VSS, MS Visio, Orthogonal Array tool

Project Planning: Microsoft project plan, Smart sheets


Confidential, Manhattan, NY

Project Manager


  • Managing multiple Operations and Cloud based migration projects.
  • Vendor management & Stakeholder Management.
  • Facilitate the Project Kickoff meetings with the vendors and stakeholders.
  • Align vendor control environments with our internal framework.
  • Encourage collaborative cross-functional culture and successfully influence other business functions and executive management.
  • Develop and own the Project Management Plan.
  • Working along with CTO for the new business initiatives and proposals.
  • Monitoring & Controlling the Project plan.
  • Risk Management-Identify and communicate risks priorities, dependencies & Challenges that may impact multiple projects while implementing strategies that minimize the threats and provide more opportunities.
  • Effectively use collaboration tool to facilitate Project team meetings, project documents.
  • Extensively used JIRA tool to define the backlog items, sprint planning and tracking team velocity and sprint/release progress.
  • Prepare the presentation deck for the Program reviews.
  • Monitor, review and approve the budget, timesheet, invoices for the project team and vendors.


Agile Project Manager, Scrum Master/QA Manager


  • Facilitate the Project Kickoff meetings with the Project team, stakeholders.
  • Develop and Owned the Project Management Plan and other project related artifacts during the project life cycle.
  • Providing inputs for scheduling or defining the activities for the sprints goal based on the foreseen risk, dependencies and any major blockers.
  • Manage, review and deliver the agreed sprint goals successfully.
  • Ensures SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Promote the culture of scrum values.
  • Facilitate Agile ceremonies sprint planning, daily scrum meetings, sprint reviews, retrospectives.
  • Remove Impediments, facilitate discussion and conflict resolution.
  • Extensively used JIRA for tracking team velocity and sprint/release progress.
  • Ensure the scrum teams are practicing the Scrum theory and understand the need for clear and concise Product Backlog Items.
  • Coach the team and brings best practices about Scrum adoption to the organization
  • Rigorously manage scope and resources to ensure commitments are achieved within agreed time, and quality parameters.
  • Monitor and maintain issue register, proactively escalates risks/issues to project and management to mitigate them.
  • Identified the different challenges with the ETL data migration project execution and with the mapping translation, hands-on trouble shooting, guiding team in identifying the root cause and resolving the key issues and ensured business information is consistent and reliable.
  • Hands on with the SQL Queries and with Data migration process.
  • Recommend and act to direct analysis and solution of problems. Encourage a collaborative cross-functional culture and successfully influence other business functions and executive management.
  • Defined the Workflows in Jira to integrate with HPALM.
  • Managed team of 3 to 40+ plus member across geography to support IT and business users and Led a role model for the Project.
  • Responsible for the Quality Assurance of the Guidewire suite implementation for CC and PC suite along with the Portal Implementation using the Agile framework where requirement and solutions evolve through collaboration between self-organizing, cross function teams.
  • Led the weekly and daily standup calls to discuss on open items, key milestones, challenges, dependencies and resource availability.
  • Project and share valuable inputs on the regular Sprint project metrics, JIRA workflows, open risk and challenges during the Senior Management Review.
  • Maintaining positive levels of morale in the workplace by setting SMART goals and aiming high.
  • Setup the Protocols and review the checkpoints to deliver the consistent and quality results.
  • Organized regular sessions with the Client, Senior manager, BA’s, Product Owners, and Scrum masters in understanding the challenges within different scrum teams and in defining a mutual understanding process, reporting methodology and solutions.
  • Conduct knowledge transition sessions with peers and junior resources on the importance of process and quality delivery.
  • Coordinate in automation setup and review the automation strategy and provide inputs in defining the JIRA and Sprint for the Automation deliverable.
  • Report project progress as agreed with management and stakeholders.
  • Detail reporting on the Open defects, velocity of closure, defect ageing, defect severity and pending action items with all the Product owners and stakeholders.
  • Provide active mentorship and training of project team staff to build talent.
  • Promotes effective teamwork, among cross functional teams and guiding them to remove impediments.
  • Practices and adheres to the "Code of Conduct".
  • Won Customer satisfaction and confidence for each project.
  • Curious, innovative, creative, and always looking for ways to improve and optimize process.
  • Mentor the development team and testing team on the domain business logics and flows for designing the required test data and understanding the detailed requirement for their Unit and the Sprint testing.
  • Coordinate for the, Regression Planning, Smoke test, UAT prep in scheduling and designing the plan and identifying the early business testing scope.
  • Conduct knowledge sharing session for team in testing the rating engine, underwriting related scenarios, transactions for PC, CC BC and CM application.
  • Did POC and implemented the approach of Orthogonal Array for testing the huge combination of test data scenarios.
  • Manage team conflicts and deliver successful release with 100% customer satisfaction feedback.
  • Received Client Exceptional award.


Project Leader


  • Led the Middleware Implementation for the iACH project using MQ Series, messaging service.
  • Owned the project delivery from offshore.
  • Manage the project estimation, tasks, durations, resources and schedules using Microsoft Project plan.
  • Proactively suggest improvements on the overall project infrastructure and methodologies.
  • Maintain Risk register with defined probability, impact and assigned owner.
  • Coordinate and supervise the daily activities of team members.
  • Quality Gate keeper for the Release process and perform the auditor role for all the project related documents, checklist, metrics and lesson learnt.
  • Perform Root Cause analysis.
  • Coordinate and gather required information from onsite and client.
  • Proactive approach to identifying issues and presenting solutions and options.
  • Review and approve project documents ensuring alignment with standards.
  • Provide technical guidance and expertise to team members and customers.
  • Prepare and published daily status reports to all the stakeholders about the progress, risks and mitigation
  • Assist in the development of quality assurance and testing policies, standards and procedures.
  • Coordinating and gathering required information from onsite and client.
  • Various project and process initiative with the client in improving the deliverable quality and on the open actions items.
  • Implemented best practices and improve the productivity of the team.


Project Leader /Onsite role


  • Part of onsite team to work in Client Facing role.
  • Responsible for business process understanding and documentation.
  • Creation of RTM and regular mapping and reporting on the progress.
  • Assist in building the Quality Management System for the customer.
  • Create Detailed Test Plan and Test Completion Report document.
  • Conduct peer and group reviews for the project artifacts.
  • Liaise with Work Pack Manager, Analyst and Project Test Manger to resolve any risk/issues/clarifications.
  • Owned, Regression planning, SIT planning and strategy.
  • Detail reporting on the Open defects, velocity of closure, defect ageing, defect severity and pending action items with all the Product owners and stakeholders.
  • Ensure test execution reports are available for Project Manager and Project Test Manager.
  • Ensure Test prep/execution reviews are carried out as per the benchmarks. Monitor and execute change management.
  • Review and approve test plans and test cases ensuring alignment with standards.
  • Assist in the development of quality assurance and testing policies, standards and procedures.
  • Received extraordinary appraisal feedback from the Client on the quality of work and for the professionalism.


Software Engineer


  • Generate the Quote for the customer’s loan.
  • Intensively involved in Black Box testing of the functional requirement.
  • Responsible for doing the Requirement Analysis, Test Case Preparation, Review of test cases and Test Case Execution, updating RTM Functional specifications.
  • Involved in creation of test plans for all new change request.
  • Status reporting.

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