SUMMARY:

• High Level Summary of Experience Jr. Project Manager/Business Analyst/Sr. Project Coordinator/Trainer with background in various verticals. Admires the complexity of project modules. Conducted teamwork workshops and identified teamwork improvement strategies. My background experience required and/or involved project planning, business analytics, task delegation, formal presentations, and open lines of written and oral communications. Demonstrated ability to build relationships and interact effectively with all levels of an organization from schedulers to physicians to executive leadership. Has worked in Health Care, Construction, Telecommunications, and Entertainment Industry. Core competencies include:
• Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint, Visio)
• Intermediate proficiency in SharePoint (Track Issues, Risks, Decisions, Action Items via SharePoint)
• Well versed in project objectives, issues, status and be ability to “represent” PM
• Ability to work independently as well as within a team
• Ability to communicate timelines, delegate/assign tasks to project team, based on project plan
• Attention to detail and accuracy skills
• Ability to multi - task, prioritize workload, and effectively manage competing priorities
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• System implementation, process improvement, and change management.
• Forecast schedules and managed daily minutes for meetings.
• Requirements Analysis
• Creating and maintaining project plans, project budgets and financials.
• Creation of Project Templates
• Oracle Identity Analytics
• Single Sign On (SSO)
• SDLC Methodologies and Processes
• ICD-10 Implementation
• IMO & E-Clinical Works
• Identity Management
• LDAP Queries
• Trainer
• Strong written and oral communication skills with the ability to create and conduct presentations effectively.

TECHNICAL SKILLS:

• NetIQ
• Apache Directory
• Active Directory
• WynSCP
• MS Outlook
• MS Word
• Excel
• MS Project
• MS Access
• PowerPoint
• SharePoint
• Imprivata One Sign
• PeopleSoft
• Workday
• Office 365
• Primavera 6
• Go-Animate
• Articulate 360
• Camtasia
• Adobe Photoshop
• Adobe Illustrator and Visio to complete daily tasks.

EXPERIENCE:

Confidential

SR. PROJECT COORDINATOR

• Updates Roadmap
• Creation of UPIM Overview Video
• Creation of Marketing Video Vignettes
• Responsible for supporting project management initiatives and project teams made up of internal and external resources to deliver business solutions and services to the department.
• Assists internal staff, external corporate departments and Health Plans to define project parameters and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions and project status reports/communications.
• Relies on direction and mentoring from the project managers/project teams to plan and accomplish goals. Projects vary to include the following: system implementations, internal/cross functional department process improvement initiatives, implementation of new state health plans and product lines.
• Assists with management of all aspects of assigned projects throughout the development project lifecycle including project scope, schedule, resources, quality, costs and change.
• Contributes to the development and maintenance of detailed project plan to include milestones, tasks, and target/actual dates of completion. Validates estimation with team.
• Revises project plans as appropriate to meet changing needs and requirements as directed.
• Prepares and submits project status reports to management.
• Schedules and conducts project meetings to include logistics, agendas, and meeting minutes.
• Validation of user access to CACTUS, Provider Enrollment Application, Process Manager, and QNXT.
• Maintain Cutover Plan
• Issues & Risks
• Conducts regularly scheduled project status update meetings.

Confidential

IDM BUSINESS ANALYST/TRAINER

• Developed BRDs
• Wrote test scripts for WorkDay Implementation
• Developed Test Plan
• Performed Testing
• Developed and created training documentation
• Created Training Plan for Registry On-boarding, Provider On-boarding, Student On-boarding, and JRM
• Created Video Training Vignettes
• Requirements gathering
• Prepared Job Role mappings with Meditech Profiles for new Job Role Matrix tool
• Modification, termination, and extension of employees and contractors Active Directory accounts
• Trained Staffing Coordinators on how to on-board registry nurses using NetIQ
• On-boarding of new nursing students across all ministries
• Open and Closed Access Request Tickets for Access Integrity and Service Desk
• Trained Service Desk on NetIQ system
• Interacted effectively with web developers, DBAs, and Engineers
• Created surveys

Confidential

SR. PROJECT COORDINATOR

• Senior Project Coordinator for ICD-10, Business Continuity, Disaster Recovery, and IMO (Intelligent Medical Objects) projects
• Proven ability to independently manage multiple simultaneous projects
• Support the Program Director in the development of overall work plan and execution on all deliverables related to projects
• Gather information from Department Managers for Disaster Recovery Plans
• Assist in the management and maintenance of the project plan to track projects, deliverables, and stakeholders work
• Reports at status meetings to project team and customers effectively and regularly
• Provides reports and tracks progress of training and assessments
• Reports provider training status to executive leadership
• Applies knowledge of ICD10 impacts on healthcare organization
• Coordinates ICD-10 Training for Providers and their staff
• Develops ICD-10 training documents
• Coordinate ICD-10 testing with Health Plans, Trading Partners, Internal Employees, Business, and Providers
• Demonstrated experience with design/implementation/understanding of hospital/clinical workflows
• Proficiency with Issues Management Tools and Applications
• Proficiency with issues identification and escalation to sr. management to gain needed support or resolution
• Managing defined timelines to meet project deadlines
• Create and manage project schedule for IMO project

Confidential

JR. PROJECT MANAGER

• Provided project management support of assigned projects
• Performed analysis of project requirements
• Gathered business requirements
• Created Project Charter
• Maintained Project Schedule
• Supported client meetings and checkpoints
• Documented, reviewed and assessed operations
• Identified critical success factors
• Estimated, planned and scheduled projects
• Developed project case and documentation
• Monitored performance metrics and project dashboards

Confidential

PROJECT CONSULTANT

• Worked with Executives in the Entertainment Industry
• Coordinated meetings with stakeholders and project sponsor.
• Created business plan and identified strategic alliances for Non-profit entering the Entertainment sector for Historical Black Colleges and Universities
• Gathered customer business requirements.
• Organized Kick-off meeting.
• Facilitated planning sessions for Initiation phase.
• Created project charter and business requirements documentation.
• Created Work Break Down structure and process flow charts.
• Resource Scheduling.
• Provided weekly status reports to project stakeholders, sponsor, and teams for status meetings.
• Budget tracking.
• Managed and Monitored daily project team activities to ensure deadlines were met.
• Improved broken communication skills and liaise with business and technical consultants to explore business process improvement opportunities.
• Design of company website and marketing materials.
• Creation of Sponsorship Decks for FOX Entertainment, Proctor & Gamble.

Confidential

SENIOR PROJECT COORDINATOR

• Senior Project Coordinator for Single Sign On (Easy Pass).
• Supporting of 3 Project Managers.
• Created Process Manual Guides for Project Team.
• Implemented Easy Pass (SSO) at Mission Hospital, St. Mary Medical Centre, Santa Rosa Memorial, Petaluma Valley and Queen of the Valley Hospitals.
• Communicating with Department Managers for Staff Validation.
• Adding users to Active Directory Security Group for Easy Pass.
• Performing Administration functions in Imprivata One Sign.
• Facilitated and Organized Meetings with Site Director, Business Analyst, Clinical Informatics Services, and Technical Service Delivery Team on a daily basis.
• Provided training with end users and staff for new system and process.
• Created training Documentation for all ministries.
• Worked with Physician Liaison, Clinical Informatics, and Physician Super Users to organize Physician Clinics and Workshops.
• Coordinated testing and validation activities for applications in the new XENAPP 5 Citrix environment.
• Completed project status reports and communicated project accomplishments and risks to key stakeholders.
• Performing QAT and UAT with Super Users and Ambassadors for applications for Easy Pass.
• Budget Tracking.
• RBAC

Confidential

SENIOR PROJECT COORDINATOR

• Project Coordinator for Identity Management/ECAP (Entitlement Certification Access Provisioning).
• Assisted in the planning for the OIM (Oracle Identity Management) tool and OIA (Oracle Identity Analytics) tool.
• Coordinated efforts on OIA (Oracle Identity Analytics) and OIM (Oracle Identity Management) for ECA under the Identity Management Program.
• Supported Project Manager.
• Created Process Manual Guides for Project Team.
• On-Boarding of new contractors and vendors via Security Access System.
• Created On-Boarding and Off-Boarding Process Guide.
• Created ECAP Oracle Identity Analytic Certification Process Guide.
• Conducted Manual Certification for Santa Rosa Memorial Hospital.
• Successfully Prepared 163 Hiring Managers for internal Audit.
• Communicated with application owners for applications and systems containing Protected Health Information across all 14 ministries.
• Collected and posted csv files (user reports) to SJHS Server location for the vendors.
• Organized and conducted meetings with application owners, hiring managers and business analysts for csv file collection.
• Data Mining.
• Data Matching between Active Directory, People Soft, Meditech, and Provider Credentialing systems.
• Provided training for hiring managers across 14 ministries for the use of the new OIA system.
• Coordinated UAT activities for OIA system.
• Assisted with Post-Certification User Issues.
• Assisted with processing of Post-Certification Remediation; Terminations and Revocation of access to applications containing Protected Health Information by opening up Service Desk Tickets.
• Completed Carenet Training.
• Updated "Identity Management" Training Documents on the New Carenet Site.
• Assisted with the successful completion of OIA Pilot for Mission Hospital, Santa Rosa, Petaluma Valley, and Queen of the Valley Hospitals.

Confidential

SENIOR PROJECT COORDINATOR

• Supported 3 Project Managers.
• Allocation of Assets/ Software Licensing.
• Conducted Minute meetings with production and leads on a weekly basis.
• Managed problem solving and consultative reasoning with other departments.
• Developed Master Schedule.
• Ensured that the projects were sustained.
• Supervised rehabilitation activities in the supported health facilities and Los Angeles Unified School District
• Compiled regular reports, updates and articles.
• Recognized further needs and undertook assessments as necessary.
• Wrote project proposals for new or follow-on projects and develop local strategies in close co-operation with the country director.
• Assisted in Managing projects within the established scope, schedule, and budget while meeting or surpassing HCDD standards of quality.
• Defined the objective, requirements, and assumptions necessary to structure a project.
• Assisted with the development of Project Plans and Schedules that represented the appropriate level of detail and task interdependency.
• Developed and documented high level strategies for achieving specific objectives or activities (hierarchical strategy, process flow, Final Project Summary, etc.).
• Facilitated and lead effective meetings.
• Managed change and/or conflict within any project in an effective, timely, and appropriate manner.
• Developed accurate resource planning estimates to effectively manage personal workload and maximize individual productivity and revenue generation.
• Lead (coordinated, facilitated, and motivated) the efforts of the individual, team, client, and other resources associated with project activity.

Confidential

PROJECT COORDINATOR

• Assisted with the development and managed project plans and schedules that represented the appropriate level of detail and task interdependency.
• Assisted with the development and documented high level strategies for achieving specific objectives or activities (hierarchical strategy, process flow, Final Project Summary, etc.).
• Facilitated and lead effective meetings.
• Assisted with the development of accurate resource planning estimates to effectively manage personal workload and maximize individual productivity and revenue generation.
• Professionally communicated verbally with a broad spectrum of audiences, ranging from contract trade laborers to senior level executives.
• Focused on customer service principles in all dealings with clients and co-workers.

Confidential

PROJECT COORDINATOR

• Supported 7 Project Managers
• Coordinated planning for Organization change management.
• Established and deployed a common set of project management processes and templates.
• Facilitated improved project team communications by having common processes, deliverables, and terminology.
• Delivered project management coaching services to keep projects from getting into trouble.
• Tracked basic information on the current status of all projects in the organization and provides project visibility to management in a common and consistent manner.
• Tracked organization-wide metrics on the state of project management, project delivery, and the value being provided to the business.
• Assisted with the beginning phase of PMO Website.
• Coordinated international team meetings.
• Coordinated for On-shore and Off-shore clients.
• Facilitated On-boarding and Off-boarding for contractors.
• Allocation of Assets/ Software Licensing.
• Consulted groups using workshops, net meetings and international support.
• Consultant to upper management on timelines and constraints.
• Coordinated forecast schedules and managed daily meeting minutes.
• Conducted Minute meetings with production and leads on a weekly basis.
• Managed problem solving and consultative reasoning with other departments.
• Executed implementation of SharePoint for the business development departments worldwide.
• Analyzed risk factors, time constraint, and event execution.

Confidential

CONSTRUCTION PROJECT COORDINATOR

• Worked within the organization to produce and deliver all the elements associated with Confidential Services.
• Utilize MS Outlook, MS Word, Excel, MS Project, MS Access, PowerPoint and Visio to complete daily tasks.
• Assumed Project Manager's duties because of lay-off including coordinating projects and budget structures for projects.
• Enhanced management team productivity by organizing monthly meetings where accomplishments, problems, and improvements were discussed.
• Constructed projects and created a solution project timelines and deliverables using Microsoft Project.
• Coordinated Finance libraries using Microsoft Project 2003.
• Assisted project managers with special projects as needed, including building renovations, Real Estate bids and office move.
• Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives.
• Proofread, edited, and revised contracting documents in various stages of processing.
• Prepared invoices, reports, memos, letters, financial statements and other documents, using Word, Excel, database, and/or PowerPoint software.
• Consultant of business practices with project managers using and creating flow Visio flowcharts.
• Managed back office documentation, web site updates, requirements documentation, risk management, financial forecasting and monitoring budget.
• Proven skills interfacing and collaborating with internal/external clients, direct reports, corporate officers and other managers to develop resolutions and foster cooperation between business units.