SUMMARY:

• 14+years of progressive experience in managing IT projects across multiple domains like Retail, Energy & Utility, Banking, Telecom and Manufacturing.
• Extensive client facing experience in defining processes, analysis, solution delivery and transformation.
• Experienced in complete workflow cycle of project management - planning, executing, control and closure.
• Experienced as a liaison between users, senior management, software vendors
• Strong analytical, problem solving and organizational abilities.
• Excellent communication and presentation skills, self-motivator and quick learner.
• Experienced in performance management, cost management, mentoring, goal-setting, resource planning and resource allocation
• MBA from a top-25 school focusing on PLM (Product Lifecycle Management), Strategy, Supply Chain, Information Systems, Web Analytics, and Cloud Computing.

SOFTWARE EXPERIENCE:

• MS Project
• MS SharePoint
• MS Team Foundation Server
• SAP NetWeaver BI DataWarehouse
• BMC Confidential
• JIRA
• Crystal reports & Xcelsius Dashboard
• Oracle
• Salesforce
• MS Visio
• PracticeFusion (Electronic Health Record System)
• Confidential Software Delivery r4.0
• Confidential Service Desk R6
• Confidential NSM r3.1
• CA CleverPath Reporter
• Confidential Asset management r4.0
• Clarity
• R
• MS SQL

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Project Manager

Responsibilities:

• Work with Client Business team and SME to gather requirements and understand existing setup.
• Coordinate gathering of information about all existing data sources across teams
• Work with Technical teams to complete the High Level Technical Design Document
• Create project plan to deliver the basic solution for Phase 1 and identify activities for Phase 2.
• Coordinate Solution Demo,UAT and defect fixes.

Confidential, Coppell, TX

Program/Project Manager in Project As a Service Organization/Scrum Master

Responsibilities:

• Worked with Technology and Business teams across client and Confidential groups to transition to Agile methodologies as part of new Project as a service initiative- helped document the overall Agile process and train the teams on the new practices, ceremonies and artifacts.
• Facilitate Daily Standups, Release Planning and retrospectives.
• Work with Product owners to prioritize backlogs and participate in PI planning at client site.
• Drive Solution Design with Architect, SME and stakeholders using Skype for Business and white boarding sessions depending upon Resource locations; compile the SOW based off requirements and obtain signoff to start Project Delivery process.
• Manage and mitigate risks and devise contingency plans.
• Onsite/Offshore Resource Management.
• Conduct Project Closeoff Meetings after project completion and complete the relevant documentation.
• Work on process improvements for overall client satisfaction and Project/Program efficiency.
• Liaison between Business, Vendors, Contractors & users; and functional and Technical teams.
• Work with Technical teams/OEM/App vendors to address any technical issues
• Project Change Management as per the defined processes
• Setup up SharePoint site for the projects and manage project and program documentation.
• Work with Confidential Analytics team to gather requirements, compile and sanitize data and standardize reporting across different Business Units.

Confidential, Irving, TX

Responsibilities:

• Ran the daily scrum call and worked with software development groups to facilitate Sprint Planning, Sprint Review, demos and Retrospective.
• Created a dashboard and identified the velocity metrics
• Automated the reporting of new installs, incidents and issue categorization, which enabled trend analysis and quicker identification of high impact stores/issues.
• Presented status, key deliverables, and project milestones to CxO level executives.
• Developed the detailed project plan to cover various phases across SDLC- Requirement Gathering, Design & Build, UAT and Handover to Support
• Worked with multiple Business Units (New Stores, Field Maintenance and Production Support) to consolidate requirements
• Tracked project activities, deliverables and milestones across 2 system integrators, 5 client divisions, technology vendor and Confidential groups
• Identified Risks and developed Risk Mitigation plan and presented at CxO level meetings.
• Work with vendor and client Network and Security teams to provide connectivity for users
• Led UAT to complete End-to-end testing and obtain signoffs on Test activities
• Worked on Client end tool - Clarity to manage multiple projects under the Confidential Program.
• Worked with Communications team to send out communication to stores about changes being implemented and update information on the franchisee portal/CMS.

Confidential

Responsibilities:

• Consulted with multiple SMEs in retail systems and presented proposals to Confidential sales.
• Developed resource budgets and coordinated with Confidential Retail systems consulting team
• Presented RFP responses internally to Confidential executives throughout the process and liaised with Sales, Billing, IT, Networks and Software Development Teams.
• Presented solution proposal and estimates to potential client teams

Confidential

Responsibilities:

• Interviewed Confidential executives to form a joint vision taking viewpoints from different groups.
• Formulated client requirements across different retail system divisions via cross-functional meetings between business, IT and field services groups.
• Presented the updated roadmap in quarterly review meetings with client.
• A checklist for new store pre-requisites, readiness, hardware and software installation
• Process flows and interdependencies for field maintenance, production support and service desk operations.
• Templates for resource planning, high level milestones and project plan spanning inception to transition and support.

Confidential

Responsibilities:

• Defined and created the process for service delivery under each service area by team leads of various groups.
• Ensured coverage of all service areas, SLAs and KPIs for service delivery.
• Defined reporting and communication metrics - a set of 40+ reports with daily, weekly, monthly cadence.
• Also worked withing PMO of Tech Services group to define new Agile methodologies
• Setup Order Stock replenishment processes with Confidential Japan (OEM).
• Defined the ordering process form Stores to Confidential Warehouse and sparing locations.
• Defined the process to return parts from store to Confidential Warehouse.
• Identified and on-boarded vendors to refurbish returned parts.

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Responsible for rollout of Symantec AV across the entre environment; worked with IT Security director to devise plan and rollout communications to field,
• Managed infrastructure build (Servers, Storage, Networks) and installation of apps to 4000+ servers.
• Defined change management processes across enterprise for infrastructure and application delivery.
• Responsible for creating and maintaining project plans, WBS, and Resource plans
• Responsible for tracking issues, creating status reports and risk management plans
• Budget analysis for new projects in pipeline and tracking costs for ongoing projects
• Managed onsite and remote resources across multiple business and technical units in a matrix environment

Confidential, Houston, TX

Project Manager

Responsibilities:

• Performed Requirements gathering and analysis with Business.
• Integration and coordination with App Readiness and App Testing Teams to ensure schedule control.
• Identify, log, analyze and manage potential and actual issues and risks, taking corrective action by tackling day-to-day issues and Risk Management Meetings for the BU.
• Ensure adherence to SDLC methodologies.
• Preparation of various MIS reports and present to the top management and stakeholders.

Confidential

Program Manager

Responsibilities:

• Designed and led the implementation of ITIL best practices across Orange’s European lines of business.
• Coordinated complete Product development cycle from concept to market launch in accordance with TTM process and work with various teams to identify and modify the various OSS and BSS systems impacted.
• Delivered IT components for commercial ordering, fulfillment, billing and service assurance
• Worked onsite to roll out order to bill process for 3G IPVPN services to clients in Belgium, France and Poland.

Confidential

Project Lead

Responsibilities:

• Responsible for successful roll out of Confidential Service Management suite for entire Australian region.
• Managed program review meetings, Engineering and Support Services meetings, weekly cross-functional coordination meetings, Go-Live readiness meetings for various Confidential projects for Australia region.

Confidential

Project Lead

Responsibilities:

• Team lead for entire suite, including product requirements, definition and documentation, and customer feedback for a successful go-live at a leading national bank in India.
• Worked with business development managers through discovery phases at potential banking and insurance clients and developed pitches, templates, proof of concept models and pre-sales demonstrations.
• Implemented and performance tuned Confidential suite (Network and Server Management, Service Level Management, Web Portal and Asset Management) at a leading oil and gas client in India, catering to 40 nationwide Service Desks.