SUMMARY:

• Diverse professional background (Payments Network/Finance, Pharmacy Benefit Management, eCommerce, Publishing, Insurance, Teaching) with extensive Project Management experience
• Strong experience with Waterfall, Agile/SCRUM, CMM and Six Sigma methodologies
• Exceptional analytical, communication and interpersonal skills combined with a strong work ethic
• Liaison between Business Areas and Information Technology for software implementations
• Facilitator of Change Management sessions across Business Areas
• Provided metrics to Executives and Senior Management throughout Project lifecycle
• Strong systems analysis, data conversion/validation, and troubleshooting skills
• Extensive experience providing systems documentation, process flows, and internal Marketing presentations
• PMP Certification in progress

TECHNICAL SKILLS:

Proficient in all Microsoft Office Products including Project, PowerPoint, Visio, Word, Excel; SharePoint, Clarity, Planview, Ariba, PMOffice, PVCS Tracker, Data Navigator, Cardholder Maintenance, Virtual Account Manager (VAM)

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Full Project Life Cycle management - from initial engagement of Credit Unions through post-implementation support
• Consolidate and track data on multiple Credit Unions, and deliver pertinent information to Vendors and CO-OP Management
• Collection and delivery of artwork to Perso Vendors, and manage any requested revisions
• Ensure proper set-up on both CO-OP and Vendor systems
• Close collaboration with CO-OP’s QA resources and individual Credit Union core processors to ensure Batch Maintenance testing completes successfully
• Distribution and collection of signed documentation (contracts, signoff forms, etc.)
• Troubleshooting failed EMV chip validation and Pilot test via various databases and contact with core processors and networks
• Completion and submission of all Network paperwork (Visa, MasterCard, Confidential, Star, etc.) on behalf of Credit Unions
• Creation of test and Pilot cards on behalf of Credit Unions, including shipping and tracking information

Confidential, Secaucus, NJ

Project Manager

Responsibilities:

• Full Project Life Cycle management - manage projects from Initiation through Closure, with a focus on customer satisfaction and timely delivery
• Strict adherence to EPMO Guidelines - 100% accuracy per November 2014 EPMO audit
• Successful delivery of multiple high-profile projects (Apple Pay Tokenization, Visa EMV)
• Identification and engagement of project resources
• Assign and monitor work of project team, providing support as required
• Ensure all project documentation is EPMO compliant and presented, distributed, and posted to SharePoint in a timely manner
• Engage partners across FIS Lines of Business to leverage existing capabilities
• Effectively communicate project status as needed in addition to weekly status calls
• Manage individual project issues and risks to ensure closure; escalate when appropriate
• Liaise, facilitate and monitor open communication between existing Confidential Business Units (Operations, QA/Certification, Analysis, Development, Project Sponsors, Client Services) and clients/partners, and ensure accessibility of all parties involved
• Creation and maintenance of SharePoint sites for individual projects
• Maintenance of Planview for the purposes of project schedules and time tracking

Confidential, Fairfield, NJ

PMO/Editorial Director

Responsibilities:

• Manage full Project SDLC - from conceptual design through product rollout, currently managing Enhancement requests and maintenance
• Development and maintenance of Project Plan - assignment of resources, budgetary planning, scope management
• Creative development - Selection of Word Press styling, imaging, and ease of use for end users
• Vendor selection and management - selection of vendors, management of schedules and payment,
• Site content management - Editorial Director of all content posted on site, as well as release dates for new content (copy and otherwise)
• Management of Registration process - Ensured ease of use for end users and made changes according to UAT results
• Onboarding of new Members and Professionals - Composed Welcome emails and User guidelines
• Email management - ensured User requests/issues were handled in a timely manner

Confidential, Pennington, NJ

Senior Project Manager

Responsibilities:

• Ensured the planning, scheduling, and execution of program changes are on time, on target and within budget through effective planning, logistics, and follow-ups
• Provided recommendations following in-depth observation of status quo
• Streamlined internal PMO protocols and procedures which resulted in better control over project portfolio and less stress on Developer resources
• Created and managed project charters, scopes, risks, communications, presentations and metrics for stakeholder engagements
• Managed change controls
• Created Marketing materials for internal clients
• Organized, compiled and presented/distributed weekly Release Plan to Senior Management and internal clients
• Created BRD, HLD, LLD, and test scripts/plans as warranted for projects
• Weekly maintenance of project Dashboard
• Monthly submission of 4-Blocker (status snapshot)
• Responsible for employee timekeeping via Clarity tool
• Contract management via Ariba
• Responsible for Incident Management and resolution of ticket submissions via Remedy/Maximo
• Participated in internal and external SOX audits
• Managed group’s Application Inventory tool
• Produced Newsletters and Town Hall presentations for group
• Management of Operating Plan

Confidential, Franklin Lakes, NJ

Project Management Consultant

Responsibilities:

• End-to-end project management, including requirements gathering, brokering communication with Development teams, ensuring Business owners are engaged, facilitating and documenting status meetings, meeting with and reporting to Core Teams, consolidating and publishing status reports
• Managing product inventories, including hardware, software, and in-house developed software
• Product testing/QA, specifically for complete redesign of Medco’s transactional email templating system ( Confidential ). Procured new testing software (Beyond Compare) to ensure system accuracy
• Developed communication bridge increasing speed to market for small-scale development project
• Generated numerous process improvements
• Create, maintain and report on project plans for My Confidential, Member Engagement, FEP Installation, On Message site redesign
• Content Management for My Confidential and On Message sites
• Responsible for documenting and standardizing business processes, systems, data flows, and reports across functional areas to cut costs, reduce risk, and improve efficiency
• Analyze and document business requirements and process flows
• Document functional requirements and assist in translation to technical specifications
• Provide risk identification and mitigation strategies
• Ensure compliance with CMI process
• Collect, analyze and report metrics to Project Owners and Executives
• Experience with SEI Capability Maturity Model (CMM)
• Experience with Six Sigma process
• Audit internal projects to ensure CMMI compliance

Confidential, New York, NY

PMO Manager/Senior Business Analyst

Responsibilities:

• Interviewed managers and hands-on personnel to capture actual business practices and gathered reports and paper communications (JAD)
• Analyzed and documented business requirements, systems, data flows, reports, and communications for current and future state models
• Analyzed and presented benefits and risks of proposed processes
• Facilitated process change/change management sessions
• Prepared functional specifications for new processes and reporting
• Coordinated conversion activities/mock conversions
• Facilitated data cleansing and standardization
• Designed data validation scripts and custom reports to verify accurate conversions
• Collected, analyzed and reported metrics using PowerPoint and Excel
• Monitored project plan through life of project using Microsoft Project and PMOffice
• Coordinated post go-live enhancements, including prioritization
• Managed SAP training for 1,000 + employees at four locations
• Eliminated over 45 custom and departmental reports via standardization
• Retired 3 major corporate-wide software systems
• Updated Project Management Methodology and System Development Life Cycle material used within company and trained Project Managers on methodologies
• Continued to monitor and report on production support
• Successful implementation of new on-line line of business and ongoing support of that business
• Successful implementation of four additional software packages, managing everything from requirements gathering to training, and reporting on progress to Executives
• Continuous liaison between business areas and Information Technology for all implementations
• Participated in project plan development for Sarbanes-Oxley 404 (SOX); assisted in organizing testing, monitoring outcomes, and reporting on results
• Experience in developing course materials and in training trainers and users