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Project Manager / Business Analyst Resume

Brooklyn, NY

SUMMARY:

  • SCRUM & ITIL Certified Project & Program Management Professional with close to 20 years of IT experience in the complete software development lifecycle (SDLC) covering variety of technologies in Electric/Utility, Insurance, Financial, Retail and Billing Applications
  • As Delivery Manager managed and lead a team of 50+ members on strategic large scale cross functional projects at 4 locations working on 12 different applications on onshore offshore model and with large annual budget ensuring scheduled and qualitative delivery.
  • Strong hands - on experience in system design, development, testing and have lead many SOA based applications using Waterfall, Agile, RUP and Iterative development project methodologies.
  • Governance, Risk Management, Compliance (GRC) & Audit processing, Implemented IT controls and laid down processes & procedures (SOP) as part of SOX and ISO remediation.
  • Provided strong leadership and coordinated activities of project governance ensuring team oriented work environment that enables professional development and collaboration.
  • Created transformation and strategic roadmaps, developed various proposals, project plans, schedules, capacity plans, issue logs, risk mitigation plan, status report, management dashboard, metrics and lesson learned documents using MS project, SharePoint SAP portal.
  • Work as a PMO liaison, manage legal contracts, RFP/RFI,SOW in IT and participate in prioritization decision process, facilitate management decision (IT & Business),Business Functional Continuity Plans and Technical Disaster Recovery Planning, Transition planning and Service Agreements
  • Worked closely with Data Center resources ensuring availability, overlooking regular patching, upgrade, establishing alerts & monitoring
  • Introduced new practices and procedures to enhance IT Service Management, reporting specifically the underlying profitability and performance (including reviewing and implementing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • As a Vendor Manger was responsible for managing 3rd party vendors for new software deployment, release implementation, hardware upgrades and assistance from external consultants
  • Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control
  • Manage, plan and administer Quality Assurance (QA) test activities
  • Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load, Automation & Performance Testing.
  • Strong in Analyzing Business specifications and Use Cases and Developed Test Plans, Test Scripts and Test Cases and Executed them.
  • Dashboard Metrics on test case development, test execution progress, defect tracking and schedule
  • Excellent communication skills, Documentation Skills, Team problem solving ability, analytical and programming skills in high speed, quality conscious, Multitasked environment.

AREAS OF EXPERTISE & CORE COMPETENCIES:

  • Leadership Strategic Planning, Financial Analysis Project Management & Budgeting
  • Communications, Decision Making, Client Relationships, Negotiation Program Management
  • Problem Solving, Risk & Controls Management, Resource & People Management
  • Change Management, SDLC/Agile & Waterfall, Compliance & Regulatory Reporting, sprint planning, team retrospectives, backlog grooming

TECHNICAL SKILLS:

Tools: MS Project, ServiceNow, Visio, SharePoint, HP Quality Center, PPM, Ariba, Archer

Languages: Java, .Net, C#, COBOL, JCL, SQL, UML, Stored Procedures

Database: Oracle 10gi, SQL Server, DB2, MS Access, Solid, TOAD

Web Servers: Web Logic 11g, JBOSS, IIS, Java Web Sphere, Windows Server

Web Tools: HTML, DHTML, XML, XSL

Integration: MQ, ESB, Web services, Autosys, SaaS, SAP

Reporting: COGNOS 8, Qlikview, Ab-initio

WORK EXPERIENCE:

Confidential, Brooklyn, NY

Project Manager / Business Analyst

Responsibilities:

  • Working as a BA/PM team under the DOITT overlooking ITSM (IT Service Management) project activities.
  • Onboarding ServiceNow ITSM as a citywide initiative across multiple agencies.
  • Rollout implementation per ITIL best practices of Incident Management, Change Management, Problem Management, Asset Management and (CMDB) Configuration DB population using Discovery tool
  • Review current business process and using Navvia Process designer formulated the recommended process for ServiceNow Kingston version.
  • Project planning, estimation, scheduling for upcoming workshops with ServiceNow
  • Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings.
  • Work with business users to translate requirements into functional and technical requirements, identify and refine business requirements and workflows.
  • As vendor manager work with ServiceNow and other vendors

Environnent: ServiceNow, ITIL, MS Project, Visio, SharePoint, JavaScript, Web services

Confidential, Long Island, NY

Senior Project Manager

Responsibilities:

  • Working as a Sr. PM IT Governance Risk and compliance (GRC) overlooking Information Security & Service Management activities.
  • Develop & Maintain the policies, processes, standards, guidelines and tools to support in achieving Confidential ’s Information Security Management objectives.
  • Help in internal audit and SOX compliance efforts, exception tracking, closing the KPMG external audit observations and deficiencies for IT & Network audit
  • Act as single point of IT escalation with internal stake holders (Application & business) and external auditors. Conduct walkthrough for verification, validation and remediation
  • Defined IT controls for access management, User entitlement and recertification, physical & application security, Change management, DR and put in service improvements using ServiceNow.
  • Lead initiatives for capacity management, demand management and forecasting hardware and software needs across Database, VM, Citrix, storage and Mainframe applications
  • Tracking External & Internal vulnerabilities identified during penetration testing by Foundstone on annual basis & Qualys on weekly basis.
  • Lead inventory & asset management project using RFID Tagging and integration with ServiceNow and Splunk
  • Developing and managing all facets of a project’s planning and execution including, but not limited to: project schedule/milestones, scope and requirements definition, budget, resource management, quality management plan, and progress reports
  • Monitor actual project parameters against plans. Monitor and track issues and action items. Schedule meetings and prepare meeting agendas and meeting minutes. Preparation of written support documentation such as system and operational procedures, methodology procedures, and template instructions. Worked on PMO related process improvement initiatives
  • Resource management, forecasting, Budgeting and also perform PMO activities for projects worth more than $2m annual budget.
  • Project planning, estimation, scheduling, defect tracking and change requests
  • Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings with IT heads.
  • Perform/oversee application maintenance including updates, patches, upgrades, backups and disaster recovery

Environnent: ServiceNow, MS Project, Visio, SharePoint

Confidential, Albany, NY

Senior Project Manager

Responsibilities:

  • Working as a Sr. PM in OPMO team under the COO overlooking ITSM (IT Service Management) project activities.
  • Onboarding ServiceNow ITSM as a statewide initiate across 9 clusters and 50+ agencies as part of End User Services Transformation Program for over 180,000 users.
  • Rollout implementation of Incident Management, Service Request, Change Management, (CMDB) Configuration DB, Asset Management, Problem Management, Event Management and Demand Management(PPM) across all agencies per ITIL best practices
  • Resource management, forecasting, Budgeting and also perform PMO activities for projects worth more than $4m annual budget.
  • Project planning, estimation, scheduling, defect tracking and change requests
  • Agile development DevOps framework, daily standup, implementation release planning with biweekly sprints, and update-set deployment migration
  • Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings with COO, CTO and Cluster heads.
  • Work with business users to translate requirements into functional and technical requirements, identify and refine business requirements and workflows. Support and coordinate scheduling and execution of releases, product upgrades & new technology deployments
  • Perform/oversee application maintenance including updates, patches, upgrades, backups and disaster recovery
  • Responsible for new release implementation of ITSM 2.0,( using Geneva), Chat features, survey, SLA workflow notification and for integrating ServiceNow with, LDAP,SCCM, ADDM, Splunk, Enterprise Elements and other applications and making ITSM a true enterprise repository
  • As vendor manager work with ServiceNow and other vendors

Environnent: ServiceNow, ITIL, MS Project, Visio, SharePoint, JavaScript, Web services

Confidential, Berkeley Heights, NJ

Program Manager

Responsibilities:

  • Manage Tower Watson Confidential project for capital modeling and RMS RiskLink & AIR Touchstone Catastrophic & predictive modeling projects
  • Manage the Genelco Claims and MaksinBox Premium applications for student insurance
  • Transition planning and service agreements(TSA) during Confidential ’s takeover of Maskin group
  • Substituted for the IT Director for almost 6 months during his medical leave period,
  • Demand management, forecasting and also perform other PMO activities for large project budgets in Enterprise Risk Management department
  • Worked with tools like PPM, Ariba, Archer, Service Now, EAP (GEAR),Bwise
  • Designed the service request and demand intake model in Service now for our project
  • As a Vendor Manger was responsible for managing 3rd party vendors for new software deployment, release implementation, hardware upgrades and assistance from external consultants
  • Act as the Delivery Manager, ensuring the scope for each release is defined and agreed upon by the business owner and SMEs; ensure the SDLC is followed and documented for each release; and adhere to the corporate Change Management process
  • Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Implemented daily & weekly huddle meet as part of LEAN management
  • Responsible for Audit & Compliance, SOX (Sarbanes - Oxley), (eGRC), Archer, Recertification, ensuring IT control, SSA, Ensure ISO 27001 Recertification
  • AppScan documentations, including project handbook & best practices are in place for Fed Readiness, Solvency II.
  • Infrastructure management to ensure the 200+servers are running 24X7 and regularly patched. Conducted Igloo Dell Fusion-io PoC and recommend environmental changes for performance improvement. Data center initiatives for citrix 6.5 & windows 7 upgrade
  • Plan and Work closely with Data center team for new Infrastructure, and network team for open IP, switch performance and also ensure Physical, application and network security are in place
  • Work across the business, IS management, Quality Assurance and Testing, Systems Analyst, Software Development, and Technical Writing teams to ensure the delivery of a high quality software application
  • Primary technical point of contact with management and various technical personnel on project from project inception through completion.
  • Recommend staffing models and resource setup, Training, transition planning and release
  • Conflict resolution, providing motivation, promoting team harmony

Environnent: ASP.net, SQL server, Cognos10, Ab Initio, MS Project, Visio, SharePoint, AS400, DB2

Confidential, Woodcliff Lake, NJ

Project Manager/ Business Analyst

Responsibilities:

  • Manage and implement the vehicle accessory incentive program and integrate with the existing SAP, finance(WBS,GL),banking (Drafting, Lockbox),distribution, Datawarehouse, COGNOS reporting, applications to promote accessories sale and pass the bonus to the dealers and capture time at ports
  • Ensure all the deliveries are as per the schedule and of high quality and meet customer expectations.
  • Interfaced with scores of SAP customers to analyze and create implementation strategies. Participated in periodic reviews and quality evaluations of SAP implementation project
  • Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Project planning, estimation, scheduling and capacity planning, defect tracking and change requests
  • Prepare and review status reports, monthly governance dashboards & metrics, SOW, proposals
  • Business Analysis, gathering Business requirements and creating User Stories/ use cases
  • Liaison between IT client and Business team and SOA architects
  • Support and coordinate scheduling and execution of releases, product upgrades & new technology deployments
  • Asses, recommend and improve various project management processes
  • Provide infrastructural support, software and track associated licenses
  • Budgeting, Time Tracking for project worth. $2m+ per year
  • Ensure Production and performances SLA are met.

Environnent: SAP, Java, DB2, Cognos, Mainframe

Confidential, Hartford, CT

Senior Project /Engagement Manager

Responsibilities:

  • Manage multiple projects consisting of 12 applications for Premium processing, Loss processing and Statutory system running on various technologies.
  • Tacking key project milestones & updating project plans resources plan
  • Project planning, estimation, scheduling & capacity planning, defect tracking and change requests, release management continuous integration
  • Transition planning and service agreements(TSA) during St Paul Traveler merger
  • Prepare and review the status reports, Monthly Sr. Management governance dashboards & Metrics, SOW and Proposals and presales
  • Liaison between offshore team, IT client and Business team & SOA architects
  • Asses, recommend and improve various project management processes
  • Provide infrastructural support, software and track associated licenses
  • Budgeting, Time Tracking and invoicing. of nearly $4m per year
  • Ensure Production and performances SLA are met.
  • Define process frame works and ensure standards set are adhered, and assist in SOX certification
  • Develop COGNOS 8 reports using report studio, query studio
  • Providing motivation, Conduct Performance appraisal and career planning.
  • Work on SoW, presales and relationship management, assist in quarterly town halls, international client visits, newsletters and other social & community events

Environnent: J ava, RAD7.5,Oracle,Infogix,Autosys,Webservices,Cobol,DB2,Oracle,.Net,Cognos

Confidential

Project Manager

Responsibilities:

  • Lead project scoping and estimation activities
  • Partner with the IT Operations organization, Enterprise Release Managers, other PMs
  • Allocate work create schedules and monitor progress to ensure timely and qualitative delivery
  • Develop Capacity plans, schedule and status reports and risk mitigation plans
  • Resource management and keeping the team motivated
  • Defect resolution and Issue management and configuration management
  • Ensuring Adherence to Standards and quality process set
  • Time tracking and invoicing
  • Mentor the team in competency development of team, implement performance management as per organizational guidelines, team building, compliance to company HR processes

Environnent: ASP. Net, VB.Net, SQL Server, Crystal & Infragestics, IIS

Confidential

Project Lead/Manager

Responsibilities:

  • Project management and client coordination
  • Estimation and finalizing the scope of monthly deliveries
  • Planning & scheduling of activities using MSP and reviewing the project health
  • Billing and Utilization reports preparation
  • Timely feedback and Performance appraisals

Environnent: ASP. Net, VB.Net, DB2, Excel, IIS

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