SUMMARY OF QUALIFICATIONS:

• Highly qualified IT professional (System Engineer/ Project Manager) with 17 + years proven experience in the IT industry, skilled streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.
• Expertise in coordinating culturally diverse teams to complete objectives.
• Organized and detail - oriented with proactive and hard-working nature.
• Successfully accomplished multiple global large-scale infrastructure projects for companies like: Confidential

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

IT/Security Project Manager

• Project Manager for Confidential, in charge of the implementation of IT/Security complex projects with budgets ranging from $2-$12 million inside a Category V Data Center facility located in Miami, FL.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Properly identified, evaluated, handled and control risks in each project phase by creating a risk tracking log and prioritize the level of risk in order to create a clear plan of actions to deal with them along the life of the project.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Responsible for setting up a private cloud Infrastructure based in VMware 6.0 technology for Confidential while creating a QA, Certification, Pre-Production, and Production environment to fully test their application suite functionality before going into production.
• In charge of the implementation of Confidential (OpenStack) in partnership with Huawei Technology to offer cloud services to a private and business sector targeting LATAM and North America regions. Setup and provisioned a colocation cage with a total of 45 racks including provisioning of power circuits and network cabling. Coordinate a team of 30 + Huawei engineers in order to configure and test all Huawei, Cisco and EMC equipment’s designed for the project.
• Experience on the provisioning process of all type of communication circuits (T1, T3, OC 3, OC 12, OC48, ATM, P2P, VPN, MPLS) from different vendors. (Verizon, Telxius, ATT, Level3, Cogent etc.)
• In charge of the implementation of the South East IT operation platform for Confidential (one of the world s largest retailer) in two different Datacenter sites ( Confidential, Miami and Equinix DC Virginia) Install and negotiate with vendors more than 10 racks in each DC as well as provisioning of 2 power circuits A+B for redundancy per rack. Coordinate installation of more than 10 communication circuits per site (MPLS, VPN, Internet). Coordinate the purchase, delivery and installation of all equipment involved in the project for both DC s with client and vendors (Dell servers, EMC storage, Cisco routers and switches, Fortinet firewall)
• Setup a disaster recovery site for Confidential Group (major Spanish it provider for the global travel and tourism industry) matching technical specifications of their main online reservation platform currently in Colombia and Argentina. Coordinated production data backup, import and replication process to establish a pilot platform base in VMware 6.0 technology. Planned and coordinated a cutoff time with customer and stakeholders to fully test interconnectivity and application functionality. Setting up a call center office space for disaster recovery and business continuity using Cisco Unified Communication Manager 10.5.
• In charge of the SAP Global Technological Renovation project for Confidential (biggest mobile operator in LATAM and Europe).
• Provisioned a highly secured server room together with the installation of 10 Raritan racks with (A+B) power circuits for redundancy. Coordinate purchasing and installation of equipment with external vendor and consulting company: 3Par 8440nstorage devices, Brocade 300 FC San switches, HP enclosures c7000, blades server BL870, 860, F5 Load balancer, and FortiGate 600c NGFW, Nexus C5548 /2248 switches, Cisco ASR1001-X routers. Proposed and implemented a new backup solution using HPE Storage Once 6500 in order to provide an efficient disk-based backup with data deduplication for consolidated data protection and disaster recovery.
• In charge of the PCI /GDPR compliance projects within our own organization Confidential and its external vendor recommending technology that can help our IT, legal, and compliance teams manage GDPR for maximum transparency and minimal risk of penalty following EU personal data protection corporate guidelines. Example: Implementation of OneLogin SSO identity Management.
• Implementation of a SIEM technology (IBM Qradar) for Confidential which allow security log visualization using a correlation engine. Planned and prioritized work to meet commitments aligned with organizational goals of the project base in customer business need and scheduling. Properly managed the communication between stakeholders and vendors by creating and follow a communication plan, constantly look out for risks and ways to mitigate them.
• In charge of a Technological Renovation of the Security Platform project for the Confidential ’s customer portfolio consisting on a migration from an existing mixed security platform environment (Lucent/Checkpoint) to an implementation of the unique FortiGate Fortinet 5000 series next-generation firewalls in order to consolidate platform administration and more efficient support.
• Led a Cisco Wireless Platform Upgrade project for Confidential companywide base on the CISCO 5508 Wireless Controller (cluster solution) with a license based of supporting 100 access points (AP 2702 devices).
• Experience with power distribution and UPS (Uninterrupted Power Supplies), data closet, low-voltage installation (CAT-6, NFPA-262), fiber (SM/MM), cable management, equipment racking (EIA/TIA standard), colocation cage building and cabinet installation, implementation of premises physical security: Access Control Systems (Tyco, Biometric authentication, Finger printer scanner). Security system cameras and multichannel DVRs. (Honeywell, FrontPoint, Revo Lite etc.)

Confidential

IT/ System Engineer Manager

• Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Defined and implemented disaster recovery and backup procedures for systems managed by the team.
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements.
• Oversaw provision of end-user services, including help desk and technical support services.
• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments.
• Worked on the Implementation of the VMware ESX servers to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
• Provided Microsoft exchange mail system support during the global implementation and consolidation of email accounts project at the corporate level.
• In charge of running a procurement process working directly with vendors, contractors in analyzing and approving quotes. Dealing directly with the internal finance department in reviewing quotes and PO release to vendors. Provided a detail inventory control of company and customer-based assets through Remedy application.

Confidential, Miami, FL

IT System Engineer

• In charge of the definition of Active Directory Policies for Configuration and setup of Hardware and Software required for Desktops (Windows XP/WIN 7//2000/NT,) and servers (windows 2000, 2003).
• Offering technical support to users, upgrading software, and handling user domain accounts.
• Backup and Disaster recovery Strategies, Security Policies implementation for VPN and Firewalls.
• Provide system and troubleshooting support during the QA process for a developer team. Black and white boxing testing for Confidential software. Platform refreshing after each software version release.
• Extensive experience with server’s installation setup and configuration (DELL, HP, IBM). Experience configuring DELL, HP storage devices and administration.
• Provide extensive administration support for Microsoft Exchange and Lotus mail systems.