Program Manager Resume , Landover, MD - Hire IT People

SUMMARY:

As a highly analytical public health administrator with mid - level professional work experience in Health Information Technology analysis and learning management my work spans both substance use disorder and mental health services.
I have worked with diverse populations in grant funded (health care, outpatient, and inpatient) treatment settings.
As our service level agreement is critical to our success, my detailed notes insure that I resolve complex issues professionally and expeditiously. I possess admirable interpersonal skills that have consistently earned accolades from providers and colleagues.
I am adept at troubleshooting, upgrading and servicing in a Windows 7/Windows 8 environments. I possess SQL query writing skills for ASP.NET and similarity with SPSS.
Expert ability to convey both complex technical and clinical data concepts in layman’s language
Skillful ability to facilitate high impact oral presentations and trainings
Experience in basic methods of epidemiology, disease prevention, environmental health, health promotion program development, behavioral change, community/organizational development and methods of instruction
Well-developed ability to use information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information
Expert ability to convey both complex technical and clinical concepts in layman’s language

PROFESSIONAL EXPERIENCE:

Confidential, Landover, MD

Program Manager

Responsibilities:

The Confidential, a national non-profit with nearly 50 local organizations throughout the United States, has led the fight against seizures since 1968.
Coordinate and develop activity accreditation with Center for Disease Control and Prevention for educational training programs. Implements best practices for public health education program development, implementation, evaluation, and replication.
Manage and support the Foundation’s Drupal platform online learning management systems to include program data collection, analysis, and evaluation.

Confidential, Baltimore, MD

IT Support and Data Administrator

Responsibilities:

Managed implementation of HIT data collection policies, programs, and services are consistent with SLA and law for 66+ grant funded (Local, State, Federal, Private) behavioral health programs and more than 300 end users.
Lead the launched of new database implementation that reduced data entry by 50%.
Became go-to staff member for relaying complicated data and program information to community and internal partners
Planned and reviewed agency requests to develop new systems or modify existing systems
Performed services as an IT support specialist: providing technical guidance and instruction to users and other IT specialists.
Organized information repositories: HTML website updating, databases, collaboration sites with agreed reports and information.
Provided subject expert advice with the larger inter-related system of organizations that influence the health of populations local and statewide.
Analyzed and evaluated the effectiveness of public health program operations.
Managed maintained and developed relationships with funding agencies and partners.

Confidential

Electronic Data Trainer

Responsibilities:

Planned, developed, implemented, and monitored training programs for behavioral health record product, SMART on Web Infrastructure for Treatment Services platform.
Designed and created training curriculum including develop multimedia visual aids and presentations.
Conducted technical training programs (i.e.: outline, text, handouts, tests, laboratory exercises, etc.) for service providers and staff.
Evaluated business needs of contracted providers and plan training programs to address provider specific data life cycle management.
Established local priorities, clarifies responsibilities, eliminates duplication, and resolves conflicts to include data management.
Determined optimum approach in the total management of the contract management database, providing technical and policy direction.
Developed strategies for dissemination and survey of professionals, private and public sector organizations and health agencies

Confidential, Baltimore, MD

Clinical Case Manager

Responsibilities:

Oriented adults with severe and persistent mentally illness in accordance with the Recovery Model back into the community.
Developed an individualized treatment plan with each consumer based on consumer wants/needs.
Provided on-going supportive counseling (on-call, evening, and weekend coverage).
Provided referrals to the patient for clinical and community resources, support, education, coordination of care, treatment planning, treatment delivery, and follow-up.
Maintained a customer-oriented approach to meeting consumer needs in an expedient manner, involving the family in the plan of care as appropriate.
P repared concise and comprehensive reports, both orally and in writing, the ability to attend meetings, serve on committees or perform other assignments at locations inside or outside the Mental Health Court.