AREAS OF EXPERTISE:

• Project Management
• People Management
• Instructional Design
• Program Development
• Business Consulting
• Adult Learning Theory
• Needs Analysis & Assessment
• New Program Conceptualization eLearning Software

COMPUTER SKILLS:

Skillport Administrator, Subtotal Administrator, Meridian LMS Administrator, SharePoint 2010 Administrator and Developer, Camtasia, Adobe eLearning Suite, Storyline 2, Storyline 360, ClickTools, Articulate Studio 9.0, WebEx, Adobe, Captivate 8.0, Captivate 2017, Lectora, FullShot, Snagit, Microsoft Office Suite 2010, Adobe Photoshop, Adobe Premiere, Microsoft Project, Macromedia Breeze, Authorware, Medidata Rave, Documentum, SAP Business Warehouse, Macromedia RoboDemo, Siebel 7.5, IBM and Macintosh Personal Computers, ISIS Draw, Microsoft Visio, Netscape, Internet Explorer, Microsoft Outlook, Lotus Notes 5.0.Lotus 1 - 2-3, MacroMind Director, RoboHelp, FrontPage, FrameMaker, ToolBook, PCDocs, and Various Proprietary Software

PROFESSIONAL EXPERIENCE:

Confidential

Program/Project Manager

Responsibilities:

• Survey and evaluate individual and organizational development needs
• Manage a remote, global team responsible for education solutions
• Create and execute learning strategies and programs; manage and implement learning programs utilizing internal and external sources; implement appropriate learning methodology companywide (e.g. coaching, job shadowing, virtual platforms, blended learning)
• Develop and execute on the implementation, communication and sustainability of all L&D offerings
• Assess and measure the success of development plans to ensure employees make the most of learning opportunities
• Provide digital education consulting and project management services for internal Confidential Organizations (Sales Enablement, HR, and Product Support)
• Collaborate with Subject Matter Experts and Instructional Designers to design and develop learning content for employees, partners and customers
• Research, evaluate and recommend external vendors, and manage quality of deliverables
• Manage Learning and Development staff to ensure completion of digit education projects and instructor led courses
• Manage eLearning and Video production vendors
• Manage multiple complex learning projects simultaneously
• Monitor activity, progress, and time related to project development using a project planning tool
• Work with a global team to solicit feedback and ensure eLearning is relevant and on target
• Manage the Quality Assurance Process and arrange for pilot group testing of eLearning courses
• Monitor activity, progress, and time related to project development using a project planning tool
• Work with a global team to solicit feedback and ensure eLearning is relevant and on target
• Work with the LMS admin, LMS vendor, and other IT or software vendors to resolve any technical issues with the eLearning course or its performance within the LMS

Confidential

eLearning Development Consultant

Responsibilities:

• Designed and developed eLearning and digital education content for sales force enablement program
• Determined training needs and appropriate technology platform, course design, and instruction delivery options based on subject matter and target audience
• Utilized a variety of authoring software, development platforms, and multimedia tools to develop eLearning, mobile, and instructor led courses in applicable software
• Identified new innovations in digital education and provide recommendations and optimizations of existing programs

Confidential

Talent Development Manager

Responsibilities:

• Design and implement job and task level needs analyses; evaluate results and recommend appropriate blended learning initiatives, from single sessions to complex multi - part sessions, using sound instructional design strategies (job aids, instructional manuals, simulations, videos, virtual reality and varied eLearning programs) to resolve performance deficiencies
• Develop, lead and execute Global Learning initiatives. Lead a team to research, design and implement new learning approaches and construct enhancements to existing programs
• Collaborate with business leaders and HR Business Partners by conducting needs assessments, modernizing learning approaches and building a learning portfolio to strengthen skills and bench strength
• Manage ongoing updates, revisions, and customizations of existing eLearning content to reflect business changes
• Partner with subject matter experts across the organization and external vendors to ensure the establishment of programs which enhance performance
• Establish metrics to measure training effectiveness against course material and bottom line key performance measures
• Monitor and track success measurements for all programs and report business impact
• Ser v e a s te chno log y enab ler fo r th e Globa l Capab ili ty Bu ild ing te a m w ith in Global Learning and Talent Development, suppor ting th e m od e rn iza tion o f Confidential Companies learn ing progra ms ( fo r Ind iv idua l C on tr ibu to r an d M anage r lev e l e m p l o y ee s)
• Suppor t e x is ting te chno log y p la tfo r ms fo r learn ing progra ms g loba lly an d the ir con tinuo u s i mpro v e m e n t
• Suppor t con tinuou s i mpro v e m e n t o n te chno log y w ith in the Global Learning and Talent Development te a m
• Par tner w ith Global Information Systems an d o the r s ta keho lder s to dep loy ne w learn ing initi a tive s o n te chno log y an d e - learn ing p latfo r ms
• Work with Compensation and Benefit team to enhance the performance management process
• M anage s te chno log y upgrade s to e x is ting learn ing progra ms
• Re sear ch an d i den tify te chno log y gap s w ith in learn ing progr a ms an d de v is e appropr iate so lu tion s
• Present to or liaise with Human Resources and business leaders on relevant topics helping to ensure technology alignment
• Bu ild digital education p la tfo r ms fo r Global Learning and Talent Development, and Talent Center of Excellence programs

Confidential

Manager

Responsibilities:

• Partner with business and Human Resource leaders to understand functional, team and role specific learning requirements
• Conduct learning needs assessments, identify learning options and present to business partners for approval
• Apply a systematic instructional design and development model to the design of learning solutions including methods, media and resources (internal/external) as required
• Technology Lead for the courseware development effort with defining objectives and design of training materials used in classroom instructor-led and eLearning training
• Meet with business partners to analyze training needs, develop special programs, measure effectiveness of program supplied, and respond to problems with timely solutions.
• Developed 10 eLearning courses for the North America Supply chain in FY 14
• Design and Maintain departments Confidential page
• Implement digital/social media methodologies in the assessment, design/development, delivery and evaluation of learning and education
• Deliver and/or facilitate learning to exempt and non-exempt audiences across all North American Supply Chain sites
• Explore and recommend digital/social media solutions to learning/performance challenges
• Administer training metrics, program evaluation, ROI and track training programs

Confidential

Senior Product Training Manager

Responsibilities:

• Consulted with global training and development sites to identify, assess needs and provide cost effective training and development solutions
• Participated in the development of Global Learning Strategy during the transition from country base learning divisions to Global Learning Organization
• Launched and ongoing management of first automatic evaluation serving nine languages and sixteen regions across the organization
• Participated in the selection of a Learning Management System (LMS) for worldwide implementation
• Supported LMS implementation including administration and testing
• Developed global partner specific eLearning for Qlikview Designer and Developer training courses
• Manage, develop and design companies’ global vendor partner training program
• Designed and Facilitate train the trainer and coaching classes
• Develop and update course curriculum including written objectives, outlines, exercises, reference materials, and training procedures/guidelines
• Worked collaboratively with global instructional designers, subject matter experts, and developers within the organization to provide interactive ideas/concepts that foster learner acquisition of knowledge and skills while meeting instructional objectives, and timelines
• Quickly and iteratively produce highly effective and engaging classroom and online training content based on business requirements through regular interactions with subject matter experts and executives
• Developed Storyboards for videos, eLearning, mLearning, and other media rich content
• Worked on multiple deliverables/courses concurrently
• Travelled 25% internationally

Confidential

Senior Training Project Manager

Responsibilities:

• Consulted with senior management to conceptualize and create new training curriculum which aligned to the overall business objectives of the company
• Designed, developed, and implemented eLearning for clinical trial management software application using simulation software, which included publishing to the LMS and verifying AICC, SCORM and, 508 compliancy.
• Utilized the instructional design process to analyse, design, develop, implement and evaluate learning solutions which resulted in the development and implementation of two new process eLearning training programs for the Global Clinical Training Business Unit
• Managed multiple projects from initiation to implementation using project management theory
• Managed Metadata Rave (clinical trial management system) training project through all phases and activities of the project life-cycle
• Facilitated process training programs for employees on a validated system
• Conducted user acceptance testing and taught user acceptance testing concepts to company employees

Confidential

Project Manager

Responsibilities:

• In collaboration with Relationship Consultants and Subject Matter Experts, provided training/performance solutions for clients
• Designed and developed effective and financially profitable educational materials by executing first stage plans and budgets and coordinating project planning sessions
• Effectively managed project budgets - time and cost, and in a timely manner advised director of project’s status for a not-for-profit, professional association serving financial services industries in risk management
• Functioned as staff resource for assigned projects. In a timely manner, informed director, team members, and other RMA teams such as member relations and marketing on all phases of the project in order to prepare for an orderly product launch
• Managed the development and implementation of eLearning projects, including front-end analysis, software evaluation, software recommendations and vendor management including request for proposals
• Managed pool of consultants which included: contract development, monitoring and review of consultants’ project objectives and status, assessed, evaluated and provided feedback on instructional techniques, negotiated consultants’ fees, statement of work and schedules to meet the business needs of the company
• Recommended developers/writers, initiated contact, oversaw and edited work of the developers Created project scope which included substantive point of view, review coordination, revision, editorial, and production process
• Developed a communication plan to keep team members informed on all phases of the project to meet project delivery timelines

Confidential

Instructional Designer/Training - Consultant

Responsibilities:

• Developed learning solutions, conducted needs analysis, wrote performance-based objectives and performance measurements, created documentation, assessments and feedback evaluation
• Managed training project rollout of single sign on technology to over 2000 employees
• Supported requirements of information technology training manager to provide necessary information and support for successful program delivery
• Established and published clear priorities among project activities
• Coordinated team activities to meet project milestones
• Consulted with senior management to create and design new courseware and revise existing training content to solve client business needs
• Created project plan in collaboration with multimedia specialist to develop instructionally sound media and write content for Proprietary Software
• Taught courses both live and online to new hire and existing employees (Product Training, Sales Skills, Communication Styles, and Time Management)

Confidential

Senior Sales Training Specialist

Responsibilities:

• Managed the development and creation of InterBay University a training program that supported and communicated the corporate vision, business goals and objectives
• Designed and developed training materials for InterBay University that supported and communicated corporate vision, business goals and objectives in variety of delivery modes including; technology-based WebEx E-Learning using Captivate and Articulate Engage and traditional live classroom
• Assigned and managed work flow of interactive media consultants
• Developed and designed in-house commercial lending courses, e-learning training modules, training simulations, training manuals and content for Computer/Web Based Training Programs utilizing instructional design techniques
• Facilitated Internet and Microsoft classes for internal employees

Confidential

Senior IT Applications Training Specialist

Responsibilities:

• Determined project goals and priorities with management and project sponsor for Siebel 7.5 training rollout to sales force
• Liaison between Information Technology and Services Group which included analysis of sales force business needs to be incorporated in the customization and modification of Siebel 7.5 CRM
• Designed, developed and conducted Siebel 7.5 CRM training to domestic sales workforce for a highly aggressive rollout