SUMMARY:

Accomplished Project Manager with a technical background and experience managing Infrastructure, Security and Application Development projects using practical methodologies. Adept at managing all phases of the projects from Initiation through Closing to include negotiation, stakeholder communication, resource management, meeting facilitation including SCRUMS and project reporting. Successfully implemented Cloud, Information Security, HW and SW migrations (COTS Office & O365) and Telecom projects.

CORE COMPETENCIES:

PROJECT MANAGEMENT: End - to-End Project Management Corporate Enterprise Solutions Waterfall & Agile/SCRUM Methodologies Cross-Functional Team Management Sprint Planning SDLC Vendor Management Scope Management Change Control Leadership Reporting Governance & Compliance Process Improvement PMI Member PMP Training ITIL Certified

TECHNICAL: ServiceNow Service Delivery Platform ITSM TFS Clarity Planview MS Project Visio MS Office Suite/O365 Sharepoint SCCM Avaya Telecom SQL Active Directory Exchange Daptiv

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

IT Security Project Manager

Responsibilities:

• Compiled data for submission to Review Board and obtained project approval
• Administered Project Charter and engaged team on drafting and submitting architectural design for approval
• Successfully managed onshore and offshore resources, created a project schedule and drove schedule through to completion
• Managed budget, risks and issues as well as change requests
• Engaged multiple external teams onshore and offshore for server builds, firewall changes and 3 rd party log routing
• Collaborated with vendor’s Project Manager while managing Professional Service hours billed to project
• Hosted regular meetings with internal and external teams, onshore and offshore
• Ensured Leadership was provided regular status updates supplying confidence that the project was progressing and reported any issues that needed escalation

Confidential, Richardson TX

IT Project Manager

Responsibilities:

• Selected Steering Committee Members for new approved project
• Recommended to Steering Committee resources needed for project start
• Assisted with vendor selection process for both projects
• Interacted with Procurement to get SOW proposals pushed through the process expeditiously
• Managed budget, resource plan, schedule, risks and change requests in Daptiv tool regularly providing status updates
• Managed Business Analyst in software research and analysis

Confidential, Addison TX

Sr. IT Project Manager

Responsibilities:

• Implemented and drove project to migrate from servers across the Global Regions from outdated version of McAfee Anti-Virus to SentinelOne Anti-Virus in a short amout of time
• Reviewed and negotiated vendor contract to extend use of 3,000 licenses to bring into Compliance
• Major cost savings for Printer Reduction Project was 36% printing reduced in the first year; 15% was projected
• Developed project strategy and processes within guidelines
• Maintained excellent trusting relationships amongst difficult groups
• Maintained project artifacts in individual Sharepoint sites for each project

Confidential, Dallas TX

IT Project Manager

Responsibilities:

• Exercised excellent judgment in selecting external resources utilizing the augment staff model; interviewing and hiring project team members
• Strategically mapped plans, created & drove schedule and communicated to staff to migrate 7 facilities
• Established methodology for reporting project status and infrastructure support metrics measured against business and strategic goals
• Developed operational metrics scorecard and facilitated operational stability and root cause analysis meetings
• Negotiated with Business Units on handling complex & time-consuming migrations on behalf of the project team to salvage time
• Built trusting relationships between the business and the project team to better equip the team for deployment
• Liaison to Project Management Office
• Identified exceptions and reported them to be handled under other projects
• Facilitated and coordinated project planning sessions with participation from project and IT Operations teams, when required, to develop program approaches for larger projects

Confidential, Irving TX

Lead IT Implementation Project Manager

Responsibilities:

• Hosted conference calls with Solarwinds and Opsware vendors to identify resolutions to obstacles
• Developed contingency and risk mitigation strategies for all stages of the program/project initiatives
• Ensured the smooth day-to-day running of internal projects and prepared weekly progress reports
• Organized, supervised and reported on all required phases of the project to stakeholders
• Acted as a Resource Manager for the Strategic Program Managers on evening shift during conference calls
• Hosted overnight conference calls during large Data Center decommission
• Proactively followed escalation and change control processes and made suggestions on process improvement
• Ensured strong, seamless relationships by communicating requirements to the project team

Confidential, Dallas TX

Business Analyst

Responsibilities:

• Provided expertise in gathering business requirements and documentation of applications for the Windows 7 Migration Project
• Interviewed Department Heads in regards to department needs and sensitivities and orchestrated migration schedule
• Helped steer the direction of the project by contributing to daily SCRUM meetings on status updates
• Collaborated with various groups SMEs, stakeholders, business units and IT groups
• Discovered unknown, unfamiliar hardware and software, investigated and documented configurations and application owners

Confidential, Dallas TX

IT Desktop/Network Infrastructure Support

Responsibilities:

• Effectively and immediately engaged in hardware asset management project at start date
• Implemented project connecting analog and digital telecom lines
• Managed Blackberry users on BES servers
• Managed, created and removed Exchange and Active Directory accounts as necessary
• Actively involved with new acquisition pertaining to setting up network equipment
• Instructed and trained end-users regarding computer literacy

Confidential, Dallas TX

IT Desktop/Network Infrastructure Support

Responsibilities:

• Started out on Helpdesk providing support for offices nationwide and progressively moved into a Desktop/Network Support role
• Desktop support for all hardware and software managing incident tickets in ITSM and adding CI & knowledgebase information
• Collaborated with company staff to optimize working environment and maintain positive relationships
• Instructed and trained end-users regarding computer literacy.

Confidential, Omaha NE

Business Analyst

Responsibilities:

• Spearheaded streamlining of access provision processes and trained new incoming contracted staff
• Created documentation of system administration for over 85 different systems and applications
• Validated business rules for major ERP software, SAP
• Regularly communicated with Senior Leaders, Vice Presidents, Directors and Managers on new user system accesses and ISS Transfer audit requirements
• Performed internal audits of case management and access provisioning