SUMMARY:

• A detail - oriented Information Technology Professional with over 12 years of progressive experience in cross-functional environments. Expertise in Database Management, Integration, Help Desk Operations, and Project Management. Recognized as a team player and hard working individual with strong and effective planning, organizational, and interpersonal skills. Key competencies include:

TECHNICAL SKILLS:

Operating Systems: Windows 10, 8, 7, Vista, XP, 2000, UNIX

Databases: Microsoft SQL Server, Oracle 9i SQL, PL/SQL, TOAD

Programming: Visual Basic 6, Visual Basic.Net, ASP.Net

Integration/Reporting: WebMethods 6.0, Siebel PRM 8.0, Business Objects Xl R2 Designer

Microsoft Office Suites: Microsoft Access, Excel, Power Point, Word (2003, 2007, 2010, 2016)

Web Pages Development: HTML, XHTML, Dreamweaver MX, Front Page, Photoshop

Others: AutoCAD, Vantive, P2000, Petroweb, OWL LEXCO, Visio, Adobe Acrobat, Caliber Requirement Management (CRM), Docuware, EDI, Base2, CorelDraw 5X, CA IT Manager

PROFESSIONAL EXPERIENCE:

Confidential, HOUSTON,TX

Onsite Project manager

Responsibilities:

• Created work orders for PCs, laptops, printers, scanners, Chromebooks, and tablets on timely manner to be delivered, and installed at different schools of Aldine Independent School district (AISD).
• Created images of Operating systems using Clonezilla.
• Installed images on new PCs and laptops that meets AISD requirements and standards.
• Created different logos and emblems using CorelDraw x6 and engraved them on PCs, laptops, Chromebooks, and tablets using Epilog Laser.
• Installed Chassis, switches, UPS and batteries in network closets for AISD and Spring ISD schools.

Confidential,HOUSTON,TX

Onsite Project manager

• Responsible for overseeing a Network Infrastructure Update Project Y18 at Aldine Independent School District (AISD) on behalf of the main contractor, Solid IT Networks.
• Followed up the progress of the Cabling, HVAC, and Electrical companies involved in the Y18 project at the Carver High School and AISD Resource Development Center.
• Acted as contact person of Solid IT for contractors.
• Prepared daily progress report for Solid IT officials.
• Documented issues discovered by an independent inspector of AISD.
• Helped the project end successfully and on timely manner.
• Created images of Operating systems using Clonezilla.
• Installed images on new PCs and laptops to meet the security and performance requirements of the Aldine Independent School District system.
• Created different logs and emblems to be engraved on PCs, laptops, Chromebooks, and tablets using Epilog Laser machine to etch emblems and school logo on PCs and laptops. CorelDraw x6.
• Assisted installing new computer systems for the City of Baytown on schedule.

Desktop Systems Analyst

• Built new systems based on preinstalled images using CA IT Manager.
• Resolved Software, hardware, and printer tickets for onsite and remote for employees.
• Disconnected and reconnected PCs between different buildings and floors.
• Configured and Setup WYSE terminals.
• Installed physician and exam room computers and WYSE terminal at different clinics.

Confidential, HOUSTON, TX

Designing and Store Assistant

• Responsible for designing and printing logos, business cards, and managing a grocery store.
• Designed custom logos per customer specifications and requirement using CorelDRAW.
• Printed logos and photographs on coffee mugs, caps, t-shirts, and other promotional products.
• Customized and operated Royal Heavy Duty cash register to check out customer purchases.
• Ordered supplies on a timely manner.

Confidential,HOUSTON, TX

Support

• Responsible for setting up an Electronic Data Interchange (EDI) connection between customers and their Trading Partners.
• Facilitated an exchange of X12 documents such as Purchase Orders, Invoices, and Functional Acknowledgments between companies that enabled customers to save money and time.
• Performed document testing to verify successful EDI connection per customer specifications.
• Increased efficiency and data accuracy by avoiding manual entry.

Confidential,HOUSTON,TX

IT Help Desk

• Installed and upgraded software and hardware on company computers.
• Set up, configured, and tested Plant computers before being shipped out to different branches.
• Ordered and configured new 4-Port EtherFast Cable/DSL VPN Linksys Routers and Devon IT TC5 thin client terminals for different Plants.
• Remotely accessed plant computers to resolve and monitor different issues.
• Updated and monitored Norman anti virus software regularly to ensure that all company computers and servers are updated and protected.
• Backed up Application, CaliberRM, Docuware, FoxPro, and Office Logic Email servers daily.
• Communicated with telephone, internet, software and hardware vendors to resolve related issues.
• Initiated programming a new software using VB.Net 2008 to replace the aging FoxPro application.

Confidential, HOUSTON, TX

Technical Analyst

• Organized and facilitated Migrations by acting as the local point of contact for the World Wide Siebel Partner Relations Management (PRM) team.
• Analyzed, fixed and tested mass upload templates issues that helped the Siebel PRM team reach its company goal to reduce incidents by 40%.
• Designed and implemented standardized templates for Americas, Asia Pacific, Japan, Middle East and Africa regions that reduced errors in data storage.
• Organized server, environment, and other details for the World Wide Group that enabled the team to quickly access information and implement migrations of applications on a timely fashion.

Confidential, HOUSTON, TX

Data Specialist

• Digitized paper and film well logs which facilitated easy access, usage and storage of data.
• Enabled customers to save money by eliminating the need for big and expensive specialized machineries to run their tapes and the expensive climate-controlled storages costs for their old mediums by digitalizing their seismic data from out dated tapes to DVD.

Confidential,HOUSTON, TX

IT Specialist

• Increased productivity of Geologists and Engineers by accomplishing data integration between Property Master, and IRS21 to OpenWell using webMethods 6.0.
• Maintained and supported OWL LEXCO well database providing Geologists and Engineers with the most current data available.
• Resolved an error in the Property Master database that was causing wrong calculations and provided users with correct data.

Help Desk Support

• Resolved technical issues in a timely manner that ensured continued productivity of employees.
• Set up computers for more than 100 employees who were transferred from Oklahoma ensuring their smooth transition.
• Created and maintained a database for computers and other assets enabling easy management of inventory.

Intern

• Successfully populated an Access database with information related to more than 400 applications to be used as the main database for the portal website.
• Created and deployed the Production Systems IT section of the Portal website.

Confidential,HOUSTON, TX

Support Desk Assistant

• Responsible in assisting students, instructors and staff with their computational need in the computer lab.
• Installed and upgraded lab computers to provide the most up-to-date services and technologies.
• Ordered printing papers, cartridges, and other supplies on a timely fashion to ensure smooth operation of the computer lab.