SUMMARY:

• Highly skilled professional with expertise in professional and financial services, project management, and customer relationship management obtained from Confidential . Solid understanding of best practices and the steps involved in Project Management.
• Maximizing productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Drafting and distributing project objectives and tasks to the solutions team.
• Negotiating successfully with clients, staff and outside vendors.
• Nurturing relationships with project sponsors as well as business and IT executives.
• Proficient in using Microsoft office, Cognos, MRP/ERP (SAP) Systems, Application Lifecycle Management (Quality Center), Visio, Outlook, SharePoint, Clarity, Visual Basic Applications (VBA), and MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, Delaware

Business Analyst / Project Manager

Responsibilities:

• Leading, developing, and implementing service offerings through all major stages, including ensuring that offerings appropriately balance and stakeholder’s risks and interests.
• Developing systematic processes to ensure that access service programs are managed effectively and that the program rules are adhered to.
• Working closely with Confidential stakeholders to deliver and execute targeted solutions that address mutual strategic priorities and brings value to all parties.
• Appling knowledge of stakeholders’ needs and business models to inform resource requirements, strategy, and tactics.
• Collaborating with and respectfully challenging stakeholders to solve problems, manage expectations and build relationships based on trust, open communication, and credibility.
• Assessing, writing and communicating business requirements and functional requirements, evaluating and approving technical requirements, developing test plans, testing according to those plans and assisting with the system design to ensure system functionality.
• Preparing and presenting training materials to business users, creating and identifying KPIs for reports/metrics.
• Using Microsoft Project Manager to develop a detailed project plans to track progress various business projects.
• Delivering and creating clear and concise communications and presentations using approaches that highlight the most pertinent information for key stakeholders and spur stakeholder actions.
• Collaborating closely with project subject matter experts, and program team members to ensure ongoing alignment with approach, timing, processes, and project deliverables.
• Leading documentation review to identify missing, unclear, or conflicting requirements, and providing guidance to the development of performance support materials including end user training
• Partnering with functional stakeholders, process specialists, and software users to elicit and document business requirements (User Requirement Specification).
• Providing technical documentation support to Project Charter, Statement of Work, and Project Plan development and other governance documentations.
• Ensuring business adoption goals are met through active project management skills, effective communication and transparency both internally and with business decision.
• Working with all teams to drive continuous improvements to change and/or release procedures.
• Establishing a Root Cause Analysis process to coordinate with all active participants in the SDLC process to determine what factors contribute to a failed release and/or reports of new incidents related to changes released into the production environment
• Applying knowledge of various types of data analyses and sources to comprehensively answer business questions.
• Interpreting results of data analyses and understanding business implications that are important to stakeholders.

Confidential, Allentown, Pennsylvania

Project Manager/ Business Analyst

Responsibilities:

• Led, developed, and implemented service offerings through all major stages, including ensuring that offerings appropriately balance Sharp and stakeholder’s risks and interests.
• Developed systematic processes to ensure that access service programs are managed effectively and that the program rules are adhered to.
• Worked with all teams to drive continuous improvements to change and/or release procedures.
• Worked closely with Sharp stakeholders to deliver and execute targeted solutions that address mutual strategic priorities and brought value to all parties.
• Applied knowledge of stakeholders’ needs and business models to inform resource requirements, strategy, and tactics.
• Implemented communication plan, develops various materials and communications for both IT Project Team and business customer.
• Collaborated with and respectfully challenged stakeholders to solve problems, managed expectations and built relationships based on trust, open communication, and credibility.
• Directed activities to measure organizational risk and readiness, to identify resistance and performance gaps, and worked to develop and implement corrective actions.
• Assessed, wrote and communicated business requirements and functional requirements, evaluated and approved technical requirements, developed test plans, tested according to those plans and assisted with the system design to ensure system functionality.
• Initiated and provided guidance to the development of end user targeted communication material, including key messages.
• Initiated and provided guidance to the development of performance support materials including end user training
• Integrated innovative approaches and continuous improvements into all of project deliverables.
• Delivered and created clear and concise communications and presentations using approaches that highlight the most pertinent information for key stakeholders and spur stakeholder actions.
• Demonstrated strong problem solving capabilities and approach each problem in a logical and analytical manner with high degree of perseverance; produced definitive statement of the issues, and identification of alternative solutions, recommended course of action, and the consequence of the decision.
• Defined, developed and delivered test plans and associated test case scenarios.
• Incorporating Voice of Customer (VOC) insights from relevant stakeholders to shape Sharp’ Business strategies.
• Interpreted results of data analyses and understood business implications that were important to stakeholders.
• Used Microsoft Project Manager to create detailed project plans for various customers to track projects.
• Optimized available time in order to balance individual and team objectives.
• Conducted ongoing risk/impact assessments and provide support throughout the project to determine potential challenges/barriers and identify corresponding risk mitigation strategies
• Established a Root Cause Analysis process to coordinate with all active participants in the SDLC process to determine what factors contributed to a failed release and/or reports of new incidents related to changes released into the production environment

Confidential, Collegeville, Pennsylvania

Project Manager

Responsibilities:

• Sufficient software knowledge of Microsoft Office, Visio and Project Manager to create workflow requirements and design, data requirements, across business units to provide detailed, high - quality documentation of all aspects of the projects in question. Using Clarity to help development budgets, establish controls and measurements to monitor project progress.
• Developed and maintained plans around project tasks, resources and risk management, and continuous updates to the plan to ensure appropriate tracking and control of the implementation including specifying goals, strategy, matrix-staffing scheduling, and identification of risks, contingency plans, and allocation of available resources.
• Led weekly operations status meetings with all internal/external stakeholders; develop agendas, assigning functional responsibilities and tracking performance against agreed commitments.
• Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).
• Delivered and created clear and concise communications and presentations using approaches that highlighted the most pertinent information to spur stakeholder actions.
• Coordinated and scheduled project kick-off meetings/calls and status meetings throughout the life of a project
• Promoted continuous improvement by conducting, documenting, and communicating lessons learned.
• Prepared a variety of weekly, periodic and ad hoc reports for senior management, key project stakeholders and business groups.
• UsedMicrosoft Project Manager to create detailed project plans for various customers.
• Gathered information and integrated it into the IT system, documented business requirements, researched new developments and enhancements of business processes, quality assurance and provided technical support to the business units.
• Designed, developed, and maintained dashboards and reports provided actionable business intelligence related to the Business units products and services. Created bar graphs, line graphs and comparison graph in dashboards that showed the company performance and comparison of sales.

Confidential, Newark, Delaware

Project Manager

Responsibilities:

• Estimated Overall Project Timeline, Project Milestones, Task Dependencies, and Critical Path Developed agenda’s and presentation decks for status meetings and training material.
• Monitored resource/budget commitments for the detailed, planned activities to meet key project milestones.
• Mapped out existing and or current process flows and compared them to proposed process improvements, identified areas of process improvement.
• Assisted with coordination of test cases & scripts reviews, ensuring all minimum requirements were met.
• Determined testing requirements for complex projects involving cross-functional areas and sub-systems
• Evaluated project progress and success by conducting regular team status meetings, reporting project status, executing and updating management plans as necessary, resolving issues as they arise.
• Ensured development team was working efficiently towards Sprint goals. Effectively communicated project expectations to team members in a timely and clear fashion.
• Created and maintained a project schedule for each project by identifying and monitoring Resource.
• Delivered successful change management and communications within the work streams.
• Managed stakeholder relationships as they pertain to the project and dealing with individuals at all levels of the organization.
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, and other Scrum-related meetings.

Confidential, Princeton, New Jersey

Information Security Senior Project Manager

Responsibilities:

• Coordinated the activities of multiple cross-functional work groups and project teams to ensure compliance with project plans, maintaining issues and coordinating activities to resolve issues, monitoring and reporting progress toward achieving milestones.
• Developed and coordinated efforts for the production of content for various e-Learning modules and face-to-face workshops.
• Developed full-scale project plans and associated communication documents based on the system requirements.
• Created detailed project plans/schedules with assigned resources and work effort.
• Ensured all content required in communication plan (communications) are completed and tailored to global Client and external audiences. Managed and developed working relationships with third party digital marketing vendors and agencies.
• Developed content and communications tactics that were compelling, competitive, and align with business goals.
• Identified and resolved issues and conflicts within the project team and identified and managed project dependencies and critical path.

Confidential, Malvern, Pennsylvania

Project Manager

Responsibilities:

• Assumed accountability of assigned projects with responsibilities that included building timelines, coordinated deliverables, tracked schedules and prioritization of workload from start-up to completion
• Wrote and edited copy for a variety of communication materials including emails, newsletters, FAQ's, presentations to Sr. Mgmt. and user community, and website content.
• Using Clarity to help development budgets, establish controls and measurements to monitor project progress.
• Monitored and evaluated financial project progress and results to determine improvements in procedures needed to meet ultimate objectives that drive towards operational business outcomes; including trends and business controls; tracking and trending Metrics.
• Performed research and analysis on specific companies, industries and/or technologies in response to questions posed by senior management.
• Assisted in the creation of documentation for design and content strategy and user experience specifications.
• Conducted ongoing risk/impact assessments and provided support throughout projects to determine potential challenges/barriers and identify corresponding risk mitigation strategies.

Confidential, Dallas, Texas

Manager Corporate Communications

Responsibilities:

• Using various data resources to performed research and analysis on specific companies, industries and/or technologies in response to questions posed by senior management.
• Established compelling business cases to educate the organization on decisions.
• Assumed accountability of assigned projects with responsibilities that included building timelines, coordinated deliverables, tracked schedules and prioritization of workload from start-up to completion.
• Tracked and reported Scrum team velocity and manage Sprint capacity.
• Coordinated dependencies between teams with other Project Managers.

Confidential, State College, Pennsylvania

Director Corporate Communications

Responsibilities:

• Assisted in the creation of documentation for design and content strategy and user experience specifications.
• Identify and resolve issues and conflicts within the project team and identify and manage project dependencies and critical path.
• Performed research on specific companies, industries and/or technologies in response to questions posed by senior management.

Confidential, Philadelphia, Pennsylvania

Supplier Management, Business and Planning Analyst

Responsibilities:

• Assisted in developing and executing multimedia projects and creative campaigns.
• Experienced in writing creative and media briefs, research reports, presentations, and internal company documentation.
• Assisted Buyers and suppliers in providing logistics representation and/or acquisition representation
• Coordinated and tracked equipment shipment and assets.
• Assisted with technical publication development and training product review.
• Provided expertise in supply support functions
• Analyzed overall business requirements, supplier relationship structures and processes to improve performance and overall value from a Network Operations perspective and works closely with other Service Delivery partners to identify synergistic opportunities for the best business outcomes