IT Coordinator Resume Rochester, NY - Hire IT People

Objective: Seeking a position in the Customer Service/IT Organization/Call Center where my extensive experience will be further developed and utilized.

SUMMARY

Excellent oral and written communication and interpersonal skills.
Consistent in meeting and exceeding company goals.
Experienced with the ability to troubleshoot.
Flexible, dependable, and reliable.
Successfully able to work independently and or part of a team
Experienced in dealing with irate customer with diverse background.

CAREER EXPERIENCE

Confidential, Rochester, NY 4/2010-10/2010 -temp
IT Coordinator

Coordinate, develop, and evaluate security programs for access and/or changes to the billing systems of HEAT, Outlook, DPI, Internet and other applications used within the telecommunication company through the process of IS and access requests.
Assisted with all aspects of large-scale application implementations that address real business needs as identified in the respective business requests.
Ensured that the access and changes needed for implementation are effective and identifies the need for the additional resources.
Provided integrity with the planning, and execution of billing access and/or changes with a technology bias as well as with a clear focus on rise management.

Confidential, Rochester, NY 1/2001-2/2009
Maintenance Team Leader

Provided assistance to customers with reported trouble with dedicated IP lines such as T1’s, T3’s, and DS’3s.
Dispatched trouble causes of lines to appropriate work center within AT& T.
Involved in technical assists, tier 1 escalations, conference calls and trouble resolution and repair.
Followed up with customer through the course of problem and at resolution.

Escalation Specialist

Contributed extended assistance to resolve customer concerns within 24/48hrs of trouble.
Coordinated programs and management of employees within a call center atmosphere.
Administered the processes to assist with closure of customer complaints and provided assistance.

Confidential,Rochester, NY 1/2000-1/2001
Customer Care Representative

Solved billing issues for customer regarding any question that they have.
Date entry using Microsoft Word and Excel.
Inputted troubled tickets and conferencing with other carriers pertaining to customer accounts.

Confidential, Rochester, NY 10/1998-8/1999
Trouble Shooting Technician

Prepared maps and service records for the completion of stakeout.
Compiled date for engineering purposes, and dispatch underground gas and electric data.
Assisted customer in the Energy Service Installation department.

EDUCATION: Confidential

Computer Skills

Microsoft Outlook, Microsoft Windows XP, Windows 95/98/2000/2008, Lotus Notes, Group Wise, Excel.

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It Coordinator Resume

Rochester, NY

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