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Portfolio Manager Resume


Proven history of successful project outcomes by leveraging service and business process engineering skills, analysis and design experience, and metrics - based management approaches to best achieve customer goals. Applies the appropriate methods, processes and leadership activities required to deliver success, whether the scope is application/solution development or an infrastructure refresh. Highly-skilled communicator with career training and development focused on managing customer and vendor relationships, team building, staff mentoring, and consensus building within cross-functional and virtual teams.



Portfolio Manager

  • Accountable for P&L and Forecasting for Advanced Services delivery activity within my Portfolio
  • Collaborated with Senior leadership on Stakeholder, Executive, and Strategic communications
  • Coordinated with Global PMO to ensure compliance with delivery and financial control processes
  • Support Advanced Services Project Managers in all aspects of delivery for active projects
  • Supplier Management responsibilities for projects involving third party suppliers and partners
  • Mentored junior-level PM’s on execution and delivery, with emphasis on Stakeholder communications
  • Collaborated with PMO peers to optimize project delivery and management processes across the PMO
  • Lead PM role for $8M network refresh program at Home Depot for all non-Store locations
  • Coordinated with customer & Cisco operations to ensure smooth transition, activation and solution deployment


Senior PM/PgM

  • In an 8-year span, facilitated JPMC global enterprise collaboration network endpoint growth from 15,000 to 275,000 and during the final 2 years, successfully delivered an enterprise voicemail services rollout for over 220,000 mailboxes
  • Partnered with JPMC Engineering teams to implement and refine metrics-based reporting for Optimization Services delivery as part of on-going Review process, which led to enhancements to the Program Dashboard and Executive updates
  • Collaborated with JPMC management to enhance Communication, Resource and Financial Management plans to provide flexibility in the delivery Governance model when JPMC required highly-customized services engagements
  • Maintained strategic alignment with the Cisco account team to support UC product plans and strategy and to help cultivate services sales opportunities
  • Exceeded P&L performance for SoW-based project portfolio by combining Cisco methodologies with innovative approaches for aligning people, processes and tools
  • Interlock with Service Delivery executive leadership to ensure our team’s services were accurately forecasted, delivered and documented for multi-year services contracts


Senior Project Manager

  • Lead role in development and launch of new PMO and Project Services practices to improve time-to-market performance and service offerings for complex project deliveries
  • Managed sales pursuit teams for delivery of proposal responses, statements of work, and client presentations


Project Manager

  • Managed implementation and migration projects with leading banks, credit unions, brokerages, Internet portal providers and retailers
  • Supported process redesign initiatives for strategic Six Sigma objectives which improved repeatable execution of project delivery methods

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