Owner / Senior Coordinator Resume

SUMMARY
As a former Small Business owner, Customer Service Representative (Call Center) and Project Service Specialist Professional, I have a great amount of experience and useful knowledge that will assist any company for growth. As a leader and team player my diverse ability to interact with various level of management will greatly benefit and assure proven results.

SKILLS
Remedy, BDOT, Customer Service, MS Office, word, excel, Share point, power point, outlook call center, detail oriented, management, staff training, supervision, office administration

CAREER HISTORY

Confidential 2008 to 2012

Owner / Senior Coordinator

Owned, operated and managed a Georgia State Licensed personal care home for mental health consumers. Responsibilities included medication management, transporting residents to and from medical appointments, assisting with daily needs and activities, activity planning, daily consumer evaluation, processing intake and discharge, creating menus, creating work schedule for staff, payroll and maintain personnel files. Monthly fire and disaster drills were performed to assure consumer awareness of safety. Managed staff and perform staff evaluation twice yearly. Before consumers were discharged from the hospital I held exit and strategy meetings for a successful transition to the personal care home. While maintaining constant contact with all involved Case Managers, hospitals and the state of Georgia, I maintained a clean, safe and fun personal care home.

Confidential, Atlanta, GA 2003 to 2008
Service Management Service Specialist

Implemented, processed and managed the installation of internet service for business customers across the Southeast Region. While managing departmental stakeholders from sales to test and turn up to billing, I assured all order tracking systems were updated at all times. Facilitated weekly conference calls with updates as well as maintained constant contact via email daily. Analyzed and resolved any issues or possible delays that may have placed a successful activation in jeopardy.

Project Management Service Delivery Order Specialist 2001 to 2003

Responsibility was to assist Project Managers with the installation of data and voice services for business customers. Screened all incoming new, change and disconnect orders from account teams for accuracy. Maintained daily status using Excel spreadsheets to assure order readiness for test and turn up. Maintained all order tracking systems for data and voice lines to assure all involved departments were on schedule for the preset deadline completion date. Worked as back up in the absent of the Project Manager.

Customer Service Representative (Call Center) 1999 to 2001

Received inbound calls for new, change and disconnect orders from residential customers. Took over 100 calls daily with minimal wait time while giving excellent customer service and assuring order accuracy. Resolved billing disputes while working on the save desk to assure customer satisfaction. Assisted with the training of new employees as well as performed as back up in the absent of Management.

EDUCATION
High School
College

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