SUMMARY:

• Innovative and experienced project manager/consultant with a record of developing and supporting successful solutions incorporating a wide range of applications and technologies namely Dynamics CRM, Siebel, SFDC, Oracle EX.
• Recognized and tasked by executive leadership to improve organizational effectiveness and efficiency through the proper implementation of development principles. Exemplary track record in leading teams in strategic project initiatives and guiding companies through consultive process implementation techniques.
• Innovative and forward - thinking leader utilizing progressive methods for team building and knowledge transfer in various industries segments like Automotive, Manufacturing, Retail, CPG, Platform and Software Products..
• Diverse understanding of planning and directing various highly complex projects and effectively reducing company costs through innovative utilization of resources.

TECHNICAL SKILLS:

• Project Management Professional
• CRM Desktop for Fusion Boot Camp
• Oracle Services Cloud (RightNow CRM)
• Oracle/Siebel CRM On-Demand R16
• Oracle Marketing Cloud Sales
• Oracle Eloqua and SRM
• Microsoft Dynamics CRM version 1.2 3.0 4.0 and 2011
• Wipro SFDC Admin Internal Training equivalent to L2 certification

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburh PA

Application Program Manager

• Responsible for Customer Relationship and Experience program/portfolio of USD 10 Million
• Managing large team
• Managing multiple programs/projects within portfolio
• Work with customer Leadership and Architect team to map their vision to implementation roadmap
• Bring creative solutions for customer’s business challenges by working with service lines and competencies
• Work with different teams to propose and implement viable solution to make business strategy successful
• Drive new initiative with service lines to generate new opportunities
• Plan and Drive workshops for business requirements and strategy
• Building virtual cross-functional teams in collaboration with the technology verticals and recruitment
• Tracking and monitoring the program level operating parameters like P&L, operating margin, experience & onsite-offshore mix
• Forecast staff needs, coaching, motivating and developing team members
• Trusted advisor to the customer for solution strategy
• Proven track record on expanding and institutionalizing Global Delivery Model
• Managed Dynamics CRM implementation projects

Confidential, Redmond, WA

Sr. Consultant

• Planning all projects and execution sequence
• Streamline processes during CRM design and implementation phase
• Help define implementation strategy for Dynamics CRM
• Create and review all required functional documents for the team
• Identify any risks and mitigate to make program successful
• Client Engagement & Management
• Mapping Business Process to CRM app

Confidential, Minneapolis, MN

Oracle CRM Consultant

• Grow Wipro’s Enterprise Application (Oracle Cloud) business for North America for Manufacturing and Hi-tech verticals
• Drive and grow NA Strategic partnership with Oracle Cloud and Customer Experience for business growth
• Drive solution driven growth, improvement in existing pipeline and conversion
• Advisory & consultative techniques to develop proactive demand generation
• Successfully lead and execute the sales process in partnership with various customers contacts and roles with Oracle alliance
• Conduct Go-To-Market sessions with Oracle Sales Reps for sub-verticals
• Help build strong relationship to get business renewals and annuity business

Confidential, Minneapolis, MN

MS Dynamics CRM Sr. Consultant

• Managing Team of Business Analyst and corresponding Projects
• Mapping Business Process to CRM app
• Identifying any gaps and recommending process change
• Creating FRDs, BRDs, Specification documents
• Work on multiple modules namely Channel Sales, SFA, Services, Consumer Goods, Trade Promotions
• Present weekly status to client
• Coordinating with Business teams in different geographies and offshore teams
• Maintain and mitigate Risks and Issues for the project

Confidential, Pittsburh, PA

MS Dynamics CRM Consulting Manager

• Played the role of Consulting Manager; the responsibilities included:
• Gathered and documented clients business and technical requirements.
• Coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development
• Executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.
• Managed to client satisfaction and application/solution quality goals.
• Contributed to the company’s implementation methodology by creating tools and templates
• Researched and provide training materials for CRM Team.

Confidential, Lexington KY

CRM Project Manager and Lead Consultant

• Implemented Siebel CRM Sales and Services for Confidential business
• Managing multiple programs/projects within portfolio
• Work with customer Leadership and Architect team to map their vision to implementation roadmap
• Bring creative solutions for customer’s business challenges by working with service lines and competencies
• Work with different teams to propose and implement viable solution to make business strategy successful

Confidential, Pittsburh, PA

MS Dynamics Project Manager and Consultant

• Played the role of Consulting Manager; the responsibilities included:
• Perform client presentations articulating the value proposition of product, solution, and service offerings
• Prepare proposals and organize demos for the prospect
• Manage all Microsoft CRM Projects
• Identifying new opportunities in existing Accounts