SUMMARY:

• Chicago - area based professional with 20+ years of experience working with enterprise-wide software solutions i.e.
• Enterprise Resource Planning (ERP) and Customer Resource Management (CRM).
• I have worked as a Program Manager, Project Manager, Solutions Architect, Pre-Sales Consultant and Functional Consultant.
• I pride myself on exemplory on-time project performance, detailed scope management, and the delivery of Microsoft Dynamics AX & CRM implementations for all business units.
• Orchestrated skillful, technical and financial strategies with complex software packages i.e. ERP, CRM, Human Capital Management (HCM), Enterprise Content Management (ECM), Business Intelligence (BI), along with Infrastructure Architecture. Possess extensive experience with various project management methodologies i.e. Microsoft’s Sure Step, Agile with SCRUM, and Waterfall. I have the reputation for having a strong work ethic, high energy level, approachability and consistent commitment to corporate success.
• 20+ years experience implementing enterprise-wide software solutions.
• Experience with various project management tools i.e. JIRA, Confluence, MS Project, MS Project Server, MS SharePoint, and MS Project Accounting.
• Numerous Microsoft Dynamics AX 3.0, 2009, 2012 full life cycle implementations, with many of them being global implementations.
• Proficiency in using onshore and offshore resources (Eastern Europe, China, India, Brazil & Argentina)
• Combine key strengths in Systems Implementation and Process Improvement.
• Proven track record of maximizing resources and delivering highly complex enterprise-wide projects on time and within budget.
• Strong techno-functional background (requirements gathering, .NET development management, maintenance, operations, migrations, upgrades, modifications, customizations etc.)
• Developed a reputation for increasing productivity and slashing operational expenditures through strategic allocation of human and material resources.
• Innovative problem solver, big picture thinker, team leader and communicator with proven ability to improve employee morale and build rapport with all individuals at all levels.
• Experience integrating with enterprise software solutions i.e. Oracle, PeopleSoft, SAP, JD Edwards & Salesforce.
• Responsible to prepare and present updates and presentations to C-Level & Stakeholders.
• Experience with QA, CRPs, UATs, and various testing methodologies.
• Developed effective planning process, including an integrated project schedule that encompassed all aspects for the ERP Program.
• Made timely, effective decisions at the project level and communicating those decisions both up and down the program structure, while approaching needed decisions in a logical and thoughtful manner, weighing conflicting information where necessary.
• Direct and motivate both internal and external project teams.
• Implemented and led effective project change management processes that pro-actively identified project changes and incorporated an appropriate impact analysis and approval for such changes across the ERP and/or CRM program team.
• Experience with mobile platforms i.e. iOS, Windows Mobile, and Andriod.
• Extensive knowledge working with .NET development processes.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Principal/Program Manager/Project Manager

Responsibilities:

• Worked as an Independent Contractor on a corp-to-corp basis at the following organizations: Confidential as a CRM Project Manager located in Minneapolis, Minnesota, Confidential as an AX Post Go-Live Support Project Manager located in Milwaukee, Wisconsin, Confidential HCM Project Manager located in St. Petersburg, Florida, Confidential & Confidential AX Implementation Project Manager located in Temecula, California, Confidential as a AX & CRM Implemetation Project Manager located on Calgary, Alberta and Vancouver, British Columbia, Canada, Confidential . a wholly owned subsidiary of Confidential . as an AX Implenetation Project Manager located in Virginia Beach, Virginia
• Responsible on the delivery side for Microsoft Dynamics AX & Dynamics CRM enhancements and defects
• Provide Microsoft AX & CRM training to staff
• Involved in projects to implement or upgrade Microsoft AX from version 4.0, AX2009, 2012 CU7 R2, & R3.
• Experience with Microsoft Dynamics 365.
• Managed ERP & CRM data conversion and migration activities from MS Dynamics AX 4.0 to MS Dynamics AX 2012 integration.
• Managed onshore/offshore and own segments of work on large project engagements in the areas of business process design, service delivery strategy, and outsourcing advisory.
• Conducted client interviews, gathered, refined and prioritized business and technical requirements; document conceptual and logical technical solutions.
• Prepared architecture diagrams, solution architecture, information architecture, and detailed technical solution design, business process maps, and system test scripts.
• Configured and designed Dynamics AX & CRM based on defined business requirements; outline functional/technical specifications, perform upgrades, end-user support, and training.
• Mentored team members in areas of AX & CRM that they were weak in, actively participated in practice development activities, and contributed to the development of knowledge management.
• Assisted with user training and third-party support activities to ensure successful adoption of ISV's
• Gathered and documented high level functional and technical requirements for business review to identify gaps and as an input to application design.
• Developed complex conceptual designs for application interfaces and integrations.
• Assisted with data modeling, report and dashboard design and development.
• Created project deliverables templates including training materials for respective projects.
• Performed unit, acceptance and system testing and on-going user support.
• Performed system analysis, gathered and documented high level business requirements, developed test plans, test scripts, as needed for system iterations.
• Ensured delivery quality and service level agreements were met for systems implementation projects by using Software Development Life Cycle (SDLC).
• Acted as the primary interface with key business managers for business and technical requirements, gap analysis, and configuration of third party vendor applications
• Possess extensive sales and sales management background where I could help close deals by being involved in the sales process with SOW creation, budgeting, custom demos and project planning.

Confidential, Chicago, Illinois

Senior Project Manager

Responsibilities:

• Involved in the post implementation support of Microsoft Dynamics AX, CRM, Web Project and BI
• Manage Business Consultants, Developers and the expectations of the client’s PM and Analysts
• Responsible for creating a new Change Order monthly based upon client’s request
• Manage the allocation of issues to Columbus and client’s resources
• Responsible for monthly budgets for new change orders
• Salvaged a client that had changes Project Mangers every two months
• Increased productivity monthly with the proper allocation of resources and tightening of procedures
• Involved in the sales process with SOW creation, budgeting, custom demos and project planning

Confidential, Chicago, Illinois

Project Manager

Responsibilities:

• Configured and designed Dynamics AX & CRM based on defined business requirements; outline functional/technical specifications, perform upgrades, end-user support, and training.
• Mentored team members in their area of expertise, actively participated in practice development activities, and contributed to the development of knowledge management.
• Assisted with user training and third-line support activities as necessary to ensure successful adoption of ISV's
• Gathered and documented high level functional and technical requirements for business review to identify gaps and as an input to application design.
• Developed complex conceptual designs for application interfaces and integrations.
• Assisted with data modeling, report and dashboard design and development.
• Created project deliverables templates including training materials for respective projects.
• Performed unit, acceptance and system testing and on-going user support.
• Performed system analysis, gathered and documented high level business requirements, developed test plans, test scripts, as needed for system iterations.
• Ensured delivery quality and service level agreements were met for systems implementation projects by using Software Development Life Cycle (SDLC).

Confidential, Chicago, Illinois

Manager

Responsibilities:

• Managed a team of salespeople and technical resources that provided natural gas and electrical energy services.
• This team sold and managed electrical contracts to large Fortune 500 clients and governmental entities such as the City of Chicago.

Confidential, Chicago, Illinois

Project Manager

Responsibilities:

• Implemented Confidential ’ Telecommunications OSS/BSS software portfolios and the professional services needed to implement very complex enterprise wide solutions. The components included Preside, Clarify CRM, Objectel, Architel, Portal, Remedy, Vitria, Tivoli, Cognos and HP OpenView