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Senior Project Manager Resume

SUMMARY:

  • Highly effective technical leader with an accomplished record in leadership development, project and program management, process development, improvement, and reengineering, quality assurance, software development, and networking.
  • Possesses a unique ability of building high performance teams, establishing trust and relationships across an organization to foster collaboration and lead others in achieving strategic business objectives.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:
  • Collaborated with senior and executive level management to create program level goals and strategy for the Commonwealth of PA enterprise on ITIL process rollout in ServiceNow.
  • Managed several of the ITIL process tracks - Change Management, Problem Management, Incident Management, Service Asset and Configuration Management including gap analysis, requirements gathering and analysis, design, development, testing, implementation, issue documentation and resolution, risk documentation and management, and scope management
  • Successful leadership and organization within challenging environments to promote service excellence and cross-communication among Commonwealth agencies and internally with business process and development teams.
  • Direct and effective communication to upper management to relay project risks and mitigation plans to ensure critical path items are completed on/ahead of schedule
  • Planned, organized, and facilitated monthly ITSM User Group meetings that enabled communication of all ITSM initiatives with all Commonwealth agencies.
  • Participated in the writing, reviewing, and responses to several RFPs and RFIs

Confidential

Senior Network Operations Project Manager

Responsibilities:
  • Managed the network build out for the data center migration project for the Commonwealth of PA
  • Responsible for managing all network projects including requirements gathering and documentation, issue documentation and resolution, risk documentation and management, and scope management
  • Managed technical network and security staff including the trouble shooting of incidents and network outages, daily work assignments, work prioritization, on call schedules, and other work scheduling
  • Worked with other technical and program management to align the network security function with ongoing program needs and demand, which included executive and senior leadership when applicable

Confidential

Capacity Management Project Manager

Responsibilities:
  • Managed the circuit upgrades of banking centers, enterprise sites, metro areas, and data center switches
  • Responsible for managing circuit carriers, managed service vendors, technicians, equipment procurement, network engineers, and site contacts through the upgrade process; including issue documentation and resolution, risk documentation and management, and scope management
  • Worked with project managers, Confidential management team, and engineers to create and document new operational processes for all capacity upgrades for Confidential
  • Skills Summary:
  • Managed the installation, troubleshooting, recovery and upgrade of Cisco routers, WICs, and Network Modules
  • Installation. troubleshooting, upgrade of new data circuits - T1, DS3, OC3, OC12, OC48
  • Execution of all policies, procedures, standards
  • Management of all aspects of upgrade process
  • Provided direction to all subordinates to meet business objectives

Confidential

Capacity Management Project Manager

Responsibilities:
  • Managed the circuit upgrade/downgrade of over 500 banking center and enterprise sites from governance approval through implementation
  • Managed projects to add capacity to data center devices to accommodate the additional capacity at the individual bank sites
  • Responsible for managing circuit carriers, managed service vendors, technicians, equipment procurement, network engineers, and site contacts through the upgrade process; including issue documentation and resolution, risk documentation and management, and scope management
  • Enhanced customer support by building relationships with Confidential Project Managers and Confidential management team, carrier account managers, and HP escalation managers to overcome consistent challenges in the upgrade process.
  • Defined and enhanced the upgrade process to improve quality and on-time delivery of circuit upgrades.
  • Worked with Confidential project managers and governance team to improve end user communications and expectations

Confidential

Program Manager/Project Manager

Responsibilities:
  • Managed the development of a $20 million web-based telecommunications system with a team of 25 application developers for the Confidential State Government
  • Managed a team of network security engineers responsible for providing and maintaining network security for a $30 million network for the Confidential, which included load balancing devices, firewalls, and Intrusion Prevention Systems.
  • Led organizational change management initiatives and process improvement programs across all companies and vendors
  • Established and conducted Operational Senior Management Meetings that facilitated communication between operational departments.
  • Accountable to ensure projects are delivered on time and on budget to meet performance and quality requirements
  • Responsible for managing budget, scope, schedule and client expectations.
  • Recommended changes and corrective actions, when needed, to personnel, schedules, and budget
  • Led cross-functional teams through project initiation through delivery.
  • Served as client user liaison to conduct end user requirements sessions, and user acceptance testing across Commonwealth of PA agencies.
  • Recommended enhancements and upgrades to the system to meet changing user needs and accommodate additional functionality, which resulted in add-on business.

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