SUMMARY:

• An enthusiastic learner, a strategic thinker with an analytical approach.
• A seasoned professional with progressive experience as a Business Systems Analyst and Product Owner for web - enabled services, data warehouse, data mining / migration, Master Data Management, Identity-Access Management and IT security.
• Over 9 years of experience in application of analytics in process improvement and product development across multiple industries such as financial services, B2B transactions, web services, healthcare, online payment and user experience.
• A highly involved and motivated professional with leadership qualities and extensive skills in interacting with subject matter experts, stakeholders, development team, users and various levels of management.
• Possesses excellent communication and interpersonal skills to co-ordinate with clients, vendors and offshore teams.
• Well-rounded background in working with service oriented architecture, agile development & Business Process Modeling.

TECHNICAL SKILLS:

Product Management: Product Roadmap, Strategy & Planning, Business Valuation, Product Analysis, Digital and Mobile Marketing Strategy, Product Development, Resource Allocation, ROI, Risk Assessment, SOX Compliance, Forecasting

Business Analysis: Requirement Elicitation, SLAs, Regulatory & Compliance standards, Business Process Modeling, Content Management, Business Rules Harvesting, Use Cases, Analysis and Documentation, UML, Role Mapping, Metrics Creation, Impact Analysis, Workflow Analysis, Test Cases, UAT

Processes/Methodologies: SDLC, Agile Methodology, Scrum, XP Methodology, Six Sigma, DMAIC, CMM, B2B processes

Software/Applications: SharePoint, Documentum, MS Office, Excel, MS Project, MS Visio, Rally, StarUML, DOORS, Source Forge, LiveLink, HP ALM, Business Objects, Salesforce, Tableau

Technology/Environment: SQL, Databases, Hadoop/Hive, Teradata, Oracle Order Management, Wire-frames, Jira / Confluence, WebEx, R, SAS, Marketing Analytics, Regression Modelling, Bayesian Analysis, Clustering & Segmentation

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Product Owner

Responsibilities:

• Responsible for delivery of data migration, regulatory reporting, online payment, tax invoicing products as per contracts.
• Gathered business and functional requirements; performed gap analysis, root cause analysis.
• Prepared product roadmap, workflows & requirements as per global compliance standard, test strategy and user stories.
• Conducted PoC of product implementation, issue management, data validation/QC and provided insights for feasibility of product release.
• Identified scope of business process improvement after evaluation of current architecture and business processes.

Confidential, Foster City, CA

Sr. Business Systems / Product Analyst

Responsibilities:

• Defined the solution scope, product strategy and roadmap for secure email, Identity Access management and DLP projects.
• Prepared deliverable timelines, resource allocation, system integration, test strategy and use cases to ensure traceability.
• Conducted PoC of vendor products, prepared business and functional requirements for Email Encryption and DLP solution, Multi-Factor Authentication, Key Management and group creation / approvals within IAM.
• Analyzed identity data and generated Tableau reports for trend analysis as per Legal & HR team requirements.
• Conducted evaluation for products, SOX, DR assessment in GxP environment to ensure compliance and business continuity.

Confidential, San Jose, CA

Sr. Business Consultant/Project Manager

Responsibilities:

• Prepared scope, project plan, schedule, risk-dependency analysis and strategy roadmap and managed project priorities.
• Prepared BI reports requirements as per legal team requirements and conducted gap analysis for data migration project.

Confidential, San Jose, CA

Sr. IT Analyst / Product Analyst

Responsibilities:

• Defined the business rules changes and transition process for Cisco e-learning portal to enable fraud detection capability in terms of user identification and commercial payment process.
• Conducted issue management and tracked resolutions provided for B2B customers.
• Worked on strategic initiative for the IT virtual workshop and renovation design projects.
• Documented current and future state application architecture, operational and technical process flows using UML/Visio.
• Performed ongoing validation of enhancements and evaluation of existing requirements to ensure traceability.
• Prepared BRD, BI reports for Data Visualization, fit-gap analysis, deliverable timelines, test cases, user guides.

Confidential, Pleasanton, CA

Senior Business Analyst

Responsibilities:

• Part of the team that delivered multiple projects related to Revenue Cycle Content Library Management, Biomedical Device Information Integration on Web Portal and Internal Wiki for Kaiser Employees.
• Developed user stories; documented business requirements and functional specifications.
• Performed process analysis and documented workflows, activity and data flow diagrams.
• Facilitated JAD sessions to evaluate requirements & GAP analysis to ensure issue resolutions within an Agile Framework.
• Developed test plan and data migration strategy for GUI and performed functionality testing and UAT.

Confidential, San Francisco, CA

Sr. Business Systems Analyst

Responsibilities:

• Identified the integration points with CALYPSO as the system of records for WF’s Foreign Exchange Online (FXOL) portal.
• Developed BRDs, user stories & specifications to bring together internet ACH, reporting, Service for foreign markets.
• Gathered requirements for BO & SalesForce reports and assisted to build product marketing dashboard with KPIs.

Confidential, Livingston, NJ

Sr. IT Analyst/Data Steward

Responsibilities:

• Conducted data profiling and validated data models and data mapping for various business units and client sources.
• Developed standard data dictionary, data analysis reports using SQL, Excel, Profile Stage, Salesforce and Business Object.
• Performed GAP analysis between current and target state vision within Data Governance Framework.

Confidential, Phoenix, AZ

Product Analyst/Data Analyst

Responsibilities:

• Part of the team that delivered Transformation project that would migrate current application to the Data Grid, improve price/performance ratio, pricing of products and prepare marketing strategy based on customer profile.
• Rolled out business process models, SAS-based forecast, functional specification and design artifacts for ‘proof of concept’.
• Performed analysis of base lined requirements and traceability matrix for each iteration within an Agile Framework.
• Was responsible to lead Projection project team that incorporated business rules for projection methodology and applied analytics for the outbound processes.

Confidential, Salt Lake City, UT

Technical Business Analyst Intern

• Defined the business scope and requirements to Reverse engineer, Redesign and implement a better system on a Java platform, to support growing market share of AMEX’s prepaid products, payment process and services.
• Facilitated JAD sessions with SMEs and business users to analyze and high level requirements for future enhancements.