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Technical Project Manager Resume

Richmond, VA

SUMMARY

  • Data savvy professional with 11 years of experience in the full lifecycle of project management, reporting and analysis
  • Agile coach handling all aspects of Sprint including ticket management, daily stand - ups, sprint creation and closing, and project direction.
  • Works with customers to determine data and reporting needs and translates those needs into business requirements
  • Recognized for work ethic and ability to overcome obstacles to see projects through to completion
  • Works one on one with clients and vendors, to facilitate data exchanges and product development
  • Comfortable using many tools including SQL and Business Intelligence platforms as well as Project Management best practices
  • Goal-orientated and motivated performer who has successfully managed projects through a comprehensive understanding of client needs

TECHNICAL SKILLS

  • SQL 2000/2005/2008 , JIRA, MS Project, Word, Access, Excel, PowerPoint, Visio, SharePoint, SSRS and Tableau, EMR Systems, Camtasia, Agile Project Development, and Sprint planning

Business Skills

  • Applications: Vista (EMR), Medicaid management information systems (MMIS), HIPAA Eligibility Transaction System (HETS), Children's Health Insurance Program (CHIP), COTS web and software and custom applications, relational databases, dimensional data warehouses
  • Claims Subject Areas: Provider management, member management/eligibility, claims (professional, institutional, pharmacy, dental, durable medical equipment, transportation), TPL, financial management, reimbursement, drug rebate, prior authorization, managed care, behavioral health, long-term care, program integrity, electronic health records, benefit plan administration.
  • Methodologies: Agile & Scrum, Waterfall
  • Phases: Requirements Definition, Business and Technical Design, System Test Planning, Statement of Work (SOW), RFP’s

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Technical Project Manager

Responsibilities:

  • Complete, manage, and maintain project documents including scope, charter, SOW, project schedules
  • Conduct project status meetings and maintain vendor timelines and tasks
  • Maintain and update project resource finances
  • Served as Agile coach and scrum master handling all aspects of Sprint management
  • Work with internal staff and external vendors to manage and trouble shoot issues
  • Examine claim mappings and transformations to examine gaps in technical requirements

Skills Used: SQL development, Agile Methodologies, SSRS, QA, data analysis, Claims review, project finances, and SDLC

Confidential, Washington D.C

Application Delivery Manager/Product Manager

Responsibilities:

  • Created and wrote detailed business and functional requirements, working with clients, to help guide the strategy for new products and features
  • Served as Agile coach and scrum master for company handling all aspects of Sprint management including; ticket management, daily stand-ups, sprint creation and closing, and project direction
  • Performed live and created video demonstrations for National Veteran Association and Department of Defense stakeholders and users
  • Integrated web software application utilizing decision support and TBI tool gathering with VistA (EMR)
  • Worked to create application which integrates with VistA for appointment management
  • Provided user training for audiences of over 100 doctors and nurses on new product applications
  • Tested systems applications and work to create scoring and form consolidation standards including 508 compliance
  • Worked with both internal and client IT departments to triage, manage and resolve issues
  • Designed and created documentation for Web and desktop products for both technical and non-technical audiences
  • Created and managed timelines for client deployments and data updates
  • Designed mock-ups and gain approval on web, desktop, reporting, and analytical solutions to surpass client’s needs
  • Ensured Web and desktop applications fully integrate with client electronic medical record system (VistA EMR), current infrastructure, and network security needs

Skills Used: .Net application development, SSRS, Agile Methodologies, Sprint Planning, Tableau reporting building, QA, data analysis, Camtasia, Requirement, RFP, and SOW requirement writing

Confidential, Richmond, VA

Project Manager

Responsibilities:

  • Worked to ensure hardware, software, and network security for solutions was in place
  • Agile coach for all pharmacy audit projects
  • Managed project schedule in Microsoft Project and provided daily status updates
  • Worked to enhance applications to ensure 3-tiered structure, and successful deployment to all environments
  • Served as key representation for local and enterprise change control process
  • Completed weekly financial expense for projects as well as budget forecasting
  • Ensured project was within company budget by maintaining staff hours and costs

Skills Used: MS Project, Budgeting, Teradata, PowerPoint, Visio, data modeling, hardware and software orders, MMIS, HETS, Agile Methodologies, and Spring Planning

Confidential, Richmond, VA

Project Manager

Responsibilities:

  • Managed agile project schedule in Microsoft project, provided daily status updates
  • Created logs to help manage associates time and issues
  • Managed all aspects of large scale projects including mappings, requirements, development, testing, and source system decommissioning
  • Assisted in sprint planning, task management, and preparation for scrum master

Skills Used: MS Project, Teradata, Excel, PowerPoint, Visio, Agile Methodologies, Sprint planning, and data modeling

Confidential, Richmond, VA

Data Warehouse Consultant/ Program Manager

Responsibilities:

  • Coordinated with vendors and departments to create business requirements and standards for multiple subject areas
  • Communicated business requirements to technical and operational groups to facilitate solutions
  • Led data quality initiatives to create standards for all metrics captured within data warehouse
  • Examined all standard forms and industry standards including 837, 835, 834, UB-04, CMS 1500, HIPAA, NCPDP, and ADA to create best standards for codes to map client member and claim feeds to data warehouse
  • Utilized PMBOK standard methodology for project plans
  • Analyzed data to calculate HEDIS measures for commercial, Medicaid, and Medicare clients
  • Provided data mappings, standards code sets, and business glossaries for all subject areas and providing quality assurance for mapped data
  • Lead large data management projects with over fifty associates to create standardized metadata for member, provider, and lab claims
  • Worked on standards for telecom engagement metrics
  • Utilized SQL, Access, Teradata and Excel to pull and compile data used in data management assigned projects

Skills Used: SQL, Access, Teradata, Excel, PowerPoint, Microsoft Project, SSRS, Visio, MMIS, HETS, data standards, Data warehouse modeling, relational databases

Confidential, Richmond, VA

Health Information Consultant/ Data Analyst

Responsibilities:

  • Designed, created, maintained, and presented reports to clients (extracting and analyzing large amounts of data) that included information on clinical outcomes, operational effectiveness, billing and member satisfaction
  • Lead large scale project to change phone systems to Avaya telecom and worked to create logic and definitions for all telecom metrics
  • Led data redesign for company-wide telephonic upgrade, which included working closely with cross-functional teams to ensure that client-level data was available for reporting
  • Used SQL and Access to gather and analyze data for ad-hoc client reporting needs
  • Represented Client Outcomes on company-wide metric standardization project
  • Created standardized reports for client accounts which saved analysts forty hours monthly
  • Managed and administrated an internal database used by 45 Health Information Consultants that housed all client deliverables for company
  • Led project to create business definitions and logic for new programs and clients
  • Built and implemented a database used interdepartmentally to track reporting and projects for all clients

Skills Used: SQL, Access, Excel, Microsoft Project, SSRS

Confidential, Richmond VA

Health Assessment Specialist and Preceptor

Responsibilities:

  • Persuaded members diagnosed with chronic medical conditions to engage in a company-sponsored disease management program
  • Consistently recognized as ‘one of the best’ in monthly productivity reports
  • Trained new employees on an in-house data collection system, navigation tools, and medical terminology

Skills Used: Clinical Healthcare applications, customer service, sales, marketing, medical terminology and chronic medical condition knowledge

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