SUMMARY:

• Certified Project Management Professional.
• Creative professional with a superb track record driving all phases of successful information technology, product and telecommunications initiatives for world - class organizations.
• Innovative problem solver with proven technical, business and analytical skills.
• Demonstrated ability to achieve ambitious scheduling and budgetary objectives while aligning business and technology needs.
• Excellent communicator with a strong global background complemented by fluency in Spanish and English and working knowledge of French.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, UNIX, Android, IOS

Applications / Tools: Microsoft Office (Microsoft Word, Excel, PowerPoint, Visio), Microsoft Project, Microsoft SharePoint, EPM, Jira, Basecamp, Google Analytics, Visual Basic, SQL Server, Oracle, Informix, PostgreSQL

Languages: C/C++, PHP, Java, ASP, .Net

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Project Program Manager

Responsibilities:

• Provide engagement support in the areas of project and program management for multi-release capital projects for the National Railroad Passenger Corporation, Amtrak. Consult with client representatives and internal colleagues to identify and define requirements, develop action plans, and implement roadmaps to meet project / program goals. Manage budgets, create forecasts and organize resources to mitigate risks and control costs.
• Define best-practice tools and processes.
• Compile and report performance metrics and results. Key Highlights:
• Adeptly oversee staff tasked with implementing Captiva and Documentum Web/Mobile Content Management System; directly supervise multi-functional project team comprised of 60 stakeholders across 16 departments while coordinating with EMC vendor.
• The deployment/cutover process established for the project was used as a model and guideline for other projects in the IT organization.
• Successfully led team to launch Marketing program under deadline and to meet budget goals in order to deliver Amtrak Guest Rewards system enhancements, Reservation Booking System enhancements and two major reporting web-based tools; transitioned project management methodology and processes from waterfall to agile Scrum to proactively support development.
• Effectively liaise with multiple departments and between business and technical resources as well as key service vendors across full lifecycle to meet project portfolio management goal.

Confidential, Reston, Virginia

Senior Program Manager

Responsibilities:

• Promoted to Sr. Program Manager at the US Headquarters to manage VAS projects across the Latin America Region.
• Led all phases of key project and program initiatives for the Product and Marketing division in alignment with business goals of a major telecommunications company generating $1B+ in annual revenue. Managed a top-performing team of 15 cross-functional members and 3 direct reports.
• Planned, directed and coordinated activities for programs with multiple releases and work streams.
• Orchestrated schedules and logistics to fulfill project timelines.
• Assessed business requirements, defined project scope, oversaw budgets, and monitored costs.
• Developed, implemented, and evaluated metrics to assess performance.
• Spearheaded the success of global mobile applications and service programs in the US, Mexico, Chile, Peru, Argentina, and Brazil. Key Highlights:
• Managed delivery and related online marketing efforts for Push-to-Talk “Prip” iPhone and Android smartphone app, which ranked among the top three priorities in the company portfolio.
• First project in the company to apply Scrum method, project releases were launched on time to allow the market return expected.
• Led implementation of mobile content delivery system.
• Partnered with marketing to determine business requirements for offers and promotions for content delivery products.
• Managed 3rd party vendor in charge of design and development.
• Drove implementation and delivery of a wide range of value-added services such as mobile browsing, content download, social address book, messaging, location, audio and video streaming. SLDC process applied.
• Earned company recognition for team effort in the implementation as project leader of 3G VAS platform in Mexico.

Confidential, Lima, Peru

Data VAS Supervisor

Responsibilities:

• Promoted to supervisor and recruited key talent to build team of VAS Engineering.
• Headed Tier 3 team of 11 to facilitate development, implementation, monitoring, and maintenance of value-added services for national division of a leading global telecommunications provider. Performed system analysis and architecture design.
• Developed project schedules and roadmaps.
• Monitored progress and advised of project status.
• Managed vendor relationships and collaborated with cross-functional teams.
• Performed capacity planning and budget reviews.
• Earned numerous company awards based on demonstrated performance, being named Circle of Excellence twice and achieving four Work Teams awards.
• Led Location Based Service Integration. Awarded Employee of the Semester for saving $40,000 in software license with Vendor negotiation for GIS SDK.
• Awarded Circle of Excellence for outstanding design and development delivery of the first interactive LBS site offered by a Mobile Carrier Network Operator in the country.
• Drove 3G projects to expand localization, SMS, MMS, mobile browsing, content download, and Over-the-Air (OTA) capabilities to successful completion.
• Selected vendor after site visits to headquarters of finalists, as well as interviews with their customers. SLDC process applied.
• Led a successful Blackberry service launch project for global headquarters as Lead Engineer and Team Lead for Peru. Integrated RIM and Nextel network services.
• Orchestrated numerous local projects, including Messaging Gateway Deployment, Mobile Mail, Java Apps, and ICM SMS initiatives.

Confidential, Lima, Peru

Data VAS Support Engineer

Responsibilities:

• Leveraged expansive technical knowledge to provide integral contributions to local VAS projects.
• Operated and maintained VAS services to provide expert Tier 3 support.
• Conducted analysis, development, and implementation for multiple complex project initiatives.
• Liaised with key stakeholders at headquarters as well as international offices to collaborate on global projects. Key Highlights:
• Played a key role in the development of a Web-based application Location Based Services utilizing technologies such as PHP, MapXtreme Java APIs, servlets, and JSP.
• Improved performance of Kannel WAP gateway through devising adaptations to the Nextel client utilizing C++ within a Linux environment, adding WTSL configurations and an automated patch to start up application without impacting costumer.
• Awarded Circle of Excellence for improving performance of application allowing the retention of main costumer of company.
• Enabled email and SMS user capabilities to set events and alarms by implementing a real-time monitoring tool utilizing Java and SQLServer.