SUMMARY:

• Seasoned program management and technology consulting professional with extensive experience in the Association/Non - Profit, HealthCare, Banking, Payment Card, and Federal sectors.
• Led multi-million dollar Sitecore and systems integration implementation
• Led Project Portfolio Management Consulting Engagement for Federal entity
• Maintained full responsibility for Professional Services team of 15 technical resources charged with 20 concurrent client-facing custom SharePoint implementations.
• Led the successful enterprise-wide operational platform development and migration which resulted in company efficiency savings of over $1.5 million.
• Experienced in leading cross functional teams of 20+ resources.
• Successfully formed and managed a Technical Project Management Office and developed all associated best practices and procedures
• Highly experienced in requirements discovery, analysis, and documentation.

TECHNICAL SKILLS:

Business: MS Office (Word, Excel, PowerPoint, Outlook, Visio, Project), SharePoint 2007/2010/2013/2016/365, Sitecore

Technologies: C#/.Net, XML/XSL, HTML/CSS

Database: SQL Server 2008/2012/2016, SSRS

Operating Systems: Windows 7, 8, 10

Development Methodologies: Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Senior Project Manager responsible for assisting the United States Postal Service’s (USPS) Sustainability Team in the management a multi-year, multi-million dollar program to analyze and replace or remove the current infrastructure of underground storage tanks used for fueling the USPS delivery fleet. My primary duties included:
• Project planning and management
• Data compilation and analysis
• Coordination of team communication
• Meeting facilitation
• Document control

Confidential

Contract Senior Project Manager

• Senior Project Manager responsible for leading a team of one project manager and one technical writer on a Project Portfolio Management Consulting Engagement and Workflow Application Development (utilizing Agile development methodology) for the Library of Congress’s National Audio Visual Conservation Center (NAVCC). This engagement was responsible for implementing project and portfolio management best practice process for the NAVCC where no such process had previously existed. This engagement was largely conducted onsite at the client facility and my primary duties included:
• Project planning, documentation, and management/control
• Project Portfolio Management (PPM) process formation and documentation
• General consulting in Project Management and Project Portfolio Management
• Project discovery, analysis, and documentation (e.g. project charters, project work plans, process flows, requirements specifications)
• Standard operating procedure discovery and documentation
• Project management process templates creation
• SharePoint document management configuration and administration
• Cross-functional coordination and interface with primary stakeholders
• Senior management presentations
• Training and knowledge transfer

Confidential, Winchester, VA

Contract Senior Project Manager

• Senior Project Manager responsible for Confidential ’s most challenging client-facing SharePoint and Sitecore projects. These projects included SharePoint 2007/2010/2013 Content Management and Business Intelligence Implementations. My primary duties included:
• Project Planning and Documentation
• Frequent customer interface through phone, email, and on-site travel
• SharePoint best practice consulting
• Budget tracking and control
• Discovery and documentation all client requirements, including Information architecture, creative design, functional requirements, and systems integration
• Joint application design facilitation
• System test planning and execution
• End user training

Confidential, Winchester, VA

Director of Professional Services

• Responsible for management a resource pool of up to 15 project managers, architects, and developers across a portfolio of up to 20 concurrent SharePoint implementations; reporting directly to the Vice President of Operations. My primary duties included:
• Directed portfolio of client facing SharePoint Implementations
• Oversight of budget, quality, and timeliness
• Promoted best practice adoption across internal teams
• Staff Hiring and Reviews
• Resource allocation and leveling across project portfolio
• Client consulting where applicable
• Served as client escalation contact to remediate project issues
• Business development and sales support

Confidential, Chantilly, VA

Strategic Program Manager

• Program Manager responsible for all projects and support related to Oberthur’s largest revenue-generating customers, reporting to the Vice President of Strategic Business Operations. Oberthur is one of the world’s largest producers of payment and identification smart cards. Projects included software development, engineering, and business related initiatives requested by the client. My primary duties included:
• Responsible for Strategic Account Management Team (Project/Account Managers)
• Creation of project management related materials including scope documents, project schedules, Requirements documentation, design documentation, escalation plans, WBS, workflow diagrams, business case documentation, change management/impact assessment documentation, risk management documentation.
• Cross-functional team coordination
• Management of “contactless” payment and PIV identification card implementations
• Management/Coordination of customer data-center move
• Frequent customer interface through phone, email, and on-site travel

Confidential, Sterling, VA

Director, Technical Project Management Office

• Responsible for a portfolio of software development projects reporting directly to the Vice President of Software Development. Spheris is one of largest outsourcers of Medical Dictation/Transcription services in the country. As such, this requires sophisticated technologies to transform and then securely transfer data hundreds of hospital and clinic customers. My primary duties included:
• Managed the organizational integration of Spheris, Inc, following its acquisition of HealthScribe.
• Lead program manager on the transformation of the company document workflow to include a portal-based document management system through customization and integration of MS BizTalk.
• Managed Third-Party Software Services Vendors brought in to provide specific software components and integration expertise.
• Managed transformation of HealthScribe’s customer facing application suite to a .Net architecture employing a customized ASP.Net Web Interface.
• Managed allocation of work to technical resources across all customer implementations and product development.
• Served as the technical escalation contact on all customer implementations. Coordinated escalation of issues within the technical team and communicated solutions to both internal resources and customers.
• Provided technical guidance and support during customer meetings ensuring customer technical satisfaction.
• Proactively identified potential customer issues including workflow inefficiencies, risk exposure, security/HIPAA concerns, and identified areas which significantly impact team level of effort.
• Coordinated customer maintenance efforts including prioritization, feedback, level-of-effort estimates, and tracking of generated revenue.
• Championed the development of new processes and procedures to increase efficiency in customer implementations.
• Coordinated Technical aspects of company office move.
• Directly managed a team of 4 project managers and analysts and responsible for tasking of an additional 10-12 technical resources.

Confidential, Sterling, VA

Project Manager

• The majority of the software utilized to facilitate the HealthScribe technology model was proprietary thus presenting the need for a dedicated team of quality assurance resources to conduct systems, integration, and regression tests. My central roles while in this position were to build and lead this team of QA resources (4 including myself), institute process into a small company, and manage the high visibility projects. My primary duties included:
• Managed yearlong effort to re-develop HealthScribe’s Medical Transcription platform which saved the company $500K+ per year in production costs.
• Test team lead
• Requirements discovery and documentation
• Client/Server testing
• Manual testing of XML/XSL formatting
• Creation of Test Plans, Test Scripts, and Use Cases
• Beta Test Coordination/Management
• Coordination of User Acceptance testing

Confidential, Reston, VA

Project/Functional Analyst

• Project Coordinator
• Serving as Point of Contact for User Acceptance Testing Support
• Facilitation and Scribing of Requirements Discovery Sessions
• Creation of the Business Requirements Specification documents
• Creation of the User Interface Functional Specifications
• Creation of the Website Storyboards and workflow diagrams
• Creation of Test Plan and Test Cases
• Testing of HTML Screens, JavaScript edit checks, processing and screen flow
• Manual coding in HTML and JavaScript