SUMMARY:

• A result oriented professional with experience of 8+years having exposure in Business Analyst, Technical Lead and Project Manager Role in the domain of Travel Transportation and Hospitality (TTH), Banking and Financial Services Domain & Life Science and Healthcare using Mainframe, COBOL, Python, SQL, UNIX and Hadoop / Big Data Technologies.
• Extensive experience in setting up the account right from RFP phase, leading the transition and setting ITIL standards and AGILE methodologies in later stage.
• Proficient in Incident and Change Management.
• ITIL V3 foundation, CSM certified and preparing for PMP (studies going).
• Extensive experience in pre - sales activities, solution design and project planning, software development, configuration management and successful project deployments.
• Expertise in Resource planning, Cost estimation, project plan, vendor management and stakeholder management.
• Extensive experience in working Onshore - Offshore Model and delivering the best with better co-ordination and JAD sessions.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Expert in generating Project status reports and production KPI, finding the root cause and any scope of improvement.
• Extensive experience in Due Diligence for the new projects, estimating the transition efforts and resources.
• Expert in handling multiple projects in parallel, handling projects from Legacy systems to Big Data Projects.
• Expertise in providing regular status reports to business stake holders and maintaining risk register, preparing project plan and taking through CMMI L3 audit maintaining CMMI L3 compliance.
• Expert in RFP process and leading the project till completion.
• Proficient in handling production support for all severities incidents within SLA and to provide support along with digging and finding the root cause of the incident as a part of Problem Management.
• Skill full in Business and Technical Documentation and Communication.
• Expert in Gathering, analyzing and documenting business, User and Functional Requirements.
• Hands on experience in Application Development and Maintenance (ADM Services), Requirement Gathering with the proficiency in coordinating with business and IT across all phases of SDLC.
• Experienced in providing solution to complex business problems and leading it with the help of SME’s.
• Proactively communicated and mitigated the issues/risks/RCNs (requirement change notification) at the project level and worked towards their root cause and finding any preventive maintenances for such issues.
• Handled migration of Application from Mainframe to other system single headedly, also handled DMS to RDMS database migration and Data Centre Migration project.
• Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA activities like SIT / UAT and Operations
• Lead cross-functional team to support each Release project plan and post Release/Change review
• Proficient in ticketing tool such as Jira, ITSM, HPSM, Clarity, Remedy, PPM and Cherwell.
• Skilled in project planning, setting timelines and building a feasible project strategy
• Strong aptitude in implementing Quality Assurance Standards & Testing Methodologies for Large Enterprise GUI and Web Applications using Use Case Documents, Functional Specifications and Business Requirements
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Programming Languages: Java, C, SQL, XML, HTML, CoolGen and Lync.

Platforms: Windows 9x/XP/Vista/7, Mainframe (Unisys and IBM), UNIX, Cloudera.

Tools: IPF, ISPF, MS Office, QLP, JCL, ITSM, HPSM, HPQC, BMC Remedy, Service NowSAS and ALM and SharePoint.

Database: DB2, RDMS, DMS, Oracle 9i/10g and My-SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Consulting in the building a new version of tool with upcoming features with respect to client expectation.
• Discussions with clients personnel based on the System Requirement to cover the functionality, technical issues and scope of work.
• Mentoring the team to build the tool on Hadoop framework.
• Manage all the change and release components to different client environments.
• Provide proper and timely status reports to managements and all the client stakeholders.
• Implementing the missing value imputation, pre and post-processing logic for the tool.
• Lead the team which achieved an all-time high Customer Satisfaction Index (CSI) of 96%

Technologies: .Hadoop, MS Excel, SQL, Java

Confidential, Montvale, NJ

Assistant Consultant / Project Manager / Scrum Master

• Discussions with WU personnel based on the System Requirement to cover the functionality, technical issues and scope of work.
• Wrote the techno-functional document after understanding the business and the application.
• Involved in complete SDLC of project includes requirements gathering, design documents, development, testing and production environments.
• Created BRDs and converted business requirements into functional requirements (Functional Specs).
• To make sure proper Incident management, Problem Management, Change Management and Release Management is being followed by doing random audits.
• To prepare traceability matrix, monthly SLA reports, weekly customer reports/presentations.
• Handled Hadoop / Big Data migration project with other projects in parallel.
• Defined Change Control Process.
• Exceeded offshore staffing ratio (85%) relative to the expectation (70%)
• Drove various process improvements that reduced the number of releases by 50%, lowered risk and maintained quality, functionality and time to market.
• Designed a new release process around ITIL methodology that met the needs of the business, and created Key Performance Indicators and metrics to drive continuous service improvement.
• Implemented new artifacts to ensure change management and communication across impacted areas was successfully identified and managed.
• Monitored workload, job performance and capacity planning using Cloudera Manager.
• Lead the project from the front and maintained CMMI compliance L3.

Technologies: Unisys, COBOL, Python, Java, Hive, Oozie, Spark and Hadoop Technology

Confidential

Onsite coordinator / Project Lead

• Discussions with Confidential personnel based on the System Requirement to cover the functionality, technical issues and scope of work
• Wrote the techno-functional document after understanding the business and the application.
• Reviewed the design document. Assigned task and managing/helping the entire team to achieve the same
• Resolved the functional queries and concerns raised by offshore team.
• Provided production support for the overnight batch process single headedly.
• Used to manage SAR and PPM reports on daily and weekly basis and send it across business groups.
• Worked on many new business requirements and deployed with zero defects by following proper IR and CM process.

Technologies: Unisys OS22000 Mainframe, COBOL and Lync.

Confidential

Application lead

• Requirement/System Analysis and understanding the business.
• Preparation of program specification document.
• Learned and worked on new and rare technology CoolGen.
• Worked on Reverse Engineering, as a part of which understand the application program by program and write business rules.
• Used to validate the BR’s written by team and often used to be a part of discussion with business and new team to transform the application in Java.
• Wrote new Java based application on the basis of Business Rules and available test cases.

Technologies: IBM Mainframe, Java, COBOL and CoolGen.

Confidential

Sr. Application Developer

• Handled production support for ASR Application.
• Used to produce all the healthcare complex reports with the ad-hoc runs.
• Handled daily, weekly, monthly and any ad-hoc batch run single headedly.
• Have migrated ASR application from Mainframe to UNIX and SAS.

Technologies: IBM Mainframe, COBOL, UNIX and SAS.

Confidential

Support Developer

Responsibilities:

• As a part of CAMEO team, provided support to the application.
• Handled the aircrafts maintenance process.
• Made little enhancements based on some new requirements;
• Followed proper Incident Management and Change Management Process.

Technologies: Unisys OS2200 Mainframe, COBOL, JCL, CICS, FILE-AID, SPUFI