SUMMARY:

• A charismatic strategic thought leader with distinguished success creating and leading highly effective IT organizations that enable world - class Business capabilities. 20+ years IT Management experience with expertise enabling growth and continuous improvement in dynamic environments through Operational Excellence. An influential liaison with strong Business and Technology acumen. A culturally sensitive leader with the ability to build trusting relationships and motivate cross-functional collaboration.
• Enable visibility, quality and consistency of services and initiatives. Lead enterprise-wide planning and governance. Manage matrix teams, department operations, assure regulatory compliance. Integrate and manage multi-national onshore and offshore teams, SAAS and Outsourced Service providers. Optimize IT value through organizational and services transformation, industry best practices and IT/Business Alignment.
• Enhanced Portfolio Management for a $240MM corporate merger initiative for Confidential . Optimized project tracking and oversight, reporting and communications. Enhanced continuity of SDLC. Rescued troubled ERP project - established scope, cross functional collaboration and outsourced services management.
• Enabled effective enterprise-wide operations monitoring and governance for Wipro-Infocrossing. Created EPMO, Operations Planning and Governance framework. Developed and implemented Demand and Resources Management practices and tools. Established Executive Steering committee planning cadence.
• Unified and standardized Confidential ’s web presence. Created a Web services organization that became the Web Center of Excellence for all Confidential Businesses world-wide. Defined Web services vision, strategy, and operating model. Established Web architecture, services and GUI standards.
• Enhanced organizational effectiveness and quality at State Farm insurance. Developed new Testing organization framework and operating model that ensured IT/Business alignment and enhanced staff retention. Developed a Quality Management framework that enabled continuous improvement across all IT services.

PROFESSIONAL EXPERIENCE:

Confidential, Grayslake, IL

Strategic IT Management Advisor

• Serve as trusted advisor to Senior Management, PMO and Service Delivery teams on Operational Excellence and Strategic Initiative planning and management. Implement Governance Frameworks and Best Practices. Lead planning and execution of strategic initiatives. Enable effective management of outsourced service providers.
• Create and gain consensus on strategic vision and tactical roadmaps.
• Program Management - Transformation, Mergers & Acquisitions, Systems implementation.
• Create Governance frameworks - Portfolio Management, Executive Steering committees, decision support.
• Improve PMO services - project tracking and oversight, budget & risk management, status reporting.
• Establish Outsourced Services & Vendor Management - SLAs, KPIs, and engagement processes.
• Manage Outsourced Clinical R&D application support services. Ensure SLA and regulatory compliance.

Confidential, Chicago

Manager - IT Service Excellence Consulting

• Serve as trusted advisor to Senior Management, PMO and Service Delivery teams on Operational Excellence and Strategic Initiative planning and management. Conduct Organizational Performance Improvement assessments. Lead planning and execution of strategic initiatives and global services. Build relationships and serve as liaison with client Senior Management. Serve as CMMI & ITIL SME. Enable success of new and growing services.
• Created and gained consensus on strategic vision and tactical roadmaps.
• Provided Program Management Office (PMO) and large-scale initiative leadership and advisory services.
• Created an ITIL based Managed Service framework that resulted in numerous Business acquisitions.
• Prepared and presented Proposals, Contracts and SOWs. Defined services, deliverables and SLAs.
• Managed service delivery of $MM fixed bid and T&E engagements and global teams.

Confidential

Director - Project Management Services / PMO / Governance & Planning

• Reporting to the VP of Business Operations; established an Enterprise Program Management Office (EPMO) while leading a nation-wide team of Project Managers. Lead Portfolio Management and operations planning. Lead Executive Steering committee governance meetings. Lead Resources and Demand management.
• Created vision and gained consensus for enterprise-wide Governance and Demand Management framework.
• Developed and implemented Governance framework, processes and tools.
• Managed enterprise-wide $MM Project Portfolio.
• Prepared and presented operational metrics to Senior Leadership team.
• Managed budget & planning for nationwide matrixed team of Client Facing Project Managers.

Confidential

Sr. Manager - Corporate IT Service Delivery Management

• Work with CIO, VP and Division Management to develop Service Delivery strategy and plans.
• Monitored, prepared and presented operational KPI metrics and issues to Senior Management team.
• Lead global implementation of Six Sigma, CMMI and ITIL methodologies and standardized processes.
• Lead Vendor Management and SLA compliance for Oracle Financials support vendor.
• Managed budget & planning for global Quality Management team with direct reports in USA, UK & China.

Confidential

Service Delivery Excellence Advisor

• Serve as Program Manager, Project Manager and trusted advisor to Senior Management, PMO and service delivery teams on Operational Excellence, and service delivery Performance Improvement. Teach and coach on how to create and lead highly effective IT services. Enable consistent quality execution through industry best practices and effective tracking and oversight. Implement CMM, CMMI, PMBOK methodologies.
• Develop and gain consensus on strategic vision and tactical roadmaps.
• Enhance Organizational performance through restructuring and Best Practices implementation.
• Establish Program Management - project tracking and oversight, budget & risk management, status reporting.
• Establish effective Outsourced Services & Vendor Management - SLAs, KPIs, and engagement processes.

Confidential

Sr. Manager - Web Center of Excellence

• Created vision, strategy and operating model for a centralized Confidential Web Services organization. Defined services, architecture and funding model to provide Web Application Development and Hosting services to Confidential Businesses world-wide. Establish relationships with fellow IT groups and vendors to align services.
• Worked closely with offices of the CEO, CIO, Board of Directors and Global Business units for Web needs.
• Created a Web Center of Excellence establishing web architecture, web services and GUI standards.
• Established and tracked Service Delivery processes, KPIs and SLAs.
• Enable significant savings in development and operating costs.
• Managed P&L based budget. Hired and managed cross-functional support teams.

Confidential

Systems Officer - Program Management / PMO

• Developed and established PMO strategy, framework and Project Management Quality Assurance methods for the Y2K PMO. Assured regulatory compliance and served as primary point of contact to Federal Banking examiners (OCC) for all ABN AMRO NA Y2K auditing. Report Program-wide status and drive Issue Management with Senior Management. Implemented industry best practices Capability Maturity Model (CMM) enterprise wide.
• Lead project tracking, oversight and project management quality assurance across 360 projects.
• Established standardized full lifecycle project management methodology (CMM - SDLC).
• Large-scale program completed on-time and within budget.
• Set Banking industry regulations benchmark for Y2K Program Management.
• Negotiated significant reduction in outsourcing costs.
• Hired & managed Project Management audit and advisory team.