Senior Information Technology Program/Project Manager

Highly accomplished IT Program/Project Manager offering more than 16 years of documented achievements in:

Strategic Business Planning & Alignment · Product Management · Program/Project Management

Proven success in creating and executing strategy, conceptualizing and directing the development of advanced technology solutions, Off-Shoring, and building and managing internal and outsourced IT operations and application development for organizations. Provide vision and dedicated leadership for key business strategies, objectives, processes, and technologies. A process-oriented leader whose ability to consistently create infrastructure and streamline operations, has resulted in significant cost savings, improved efficiency and enhanced regulatory adherence. Expert presenter, negotiator, and businessperson able to forge solid relationships with team, users, partners and management.

SaaS · C# · ASP.NET · Visual Studio · MS Team Foundation Server · MS SQL · Java & VB Script · HTML · XML
Enterprise Architecture · SOA · RUP · SCRUM · AGILE · ITIL · IBM DI (Middleware) · Baan ERP Integration
Windows 200x · MS Active Directory & other Directory Services · IIS · Linux · Netware · VMware · Citrix
MS Office Suite · Visio · MS Project Server · Planview · Prosight · Dell · IBM · Cisco · HP · EMC

Confidential,Fitchburg, WI 2008 – 2009
Built an impressive record in a short time through the management of key initiatives for this $7M (22 employee) SaaS Provider to the Medical Transcription Industry. Brought on to help reorganize the company and enable continued double digit growth. During the reorganization hired a new Director of Technology, brought in business coaches for the owners, and adjusted the org chart as needed.
Vice President of Program Management
Accepted a move to a new role as VP of Program Management reporting to the COO (GM). Provide leadership, vision, and direction for strategic planning and project management, in support of the business objectives and requirements.
Selected Achievements:

• Successfully managed Off-Shoring of application development projects resulting in 30% resource cost savings.
• Implemented “Dynamic Policy”, a policy and process management system. Negotiated a 52% discount on the purchase of the software. Negotiated the reduction of ongoing maintenance fees by 8%, based on purchase price.
• Lead and oversaw the architecture, design, development, and maintenance for core project management (PM) and policy/process management systems, training and services, increasing visibility and success of all projects.
• Recovered the Voice Recognition Product Development Program.
• Developed the P&L for the product, including the Break-Even Analysis.
• Repaired the third party vendor relationship and contract. Renegotiated contract to remove minimum payments and base charges solely on usage saving the company $60,000/yr with current volume.
• Created the product roadmap and have increased client volume 50% in since September 2008.

Vice President of Application Development
Responsible for managing the Application Development, Interfacing, Database, and Quality Assurance teams. Responsible for 10 direct reports, including the Director of Application Development and various team leads.
Selected Achievements:

• Championed formal company planning. Facilitated planning meetings with the executive management team and created the company’s first strategic plan. This gave clear direction to the management team for the first time.
• Implemented formal monthly reporting to the Board, management of existing staff (1:1’s, annual goals and appraisals)
• Developed and implemented formal Policy & Process creation including: time tracking, project management, requirements gathering, and contract management appropriate to the size of the company. Provided critical visibility and tracking that allowed management to find and resolve pain points in operations and projects.
• Rebuilt the Quality Assurance and Interfacing teams to ensure the team’s effectiveness.
• Championed and lead the company documentation initiative - improved internal and external customer support.
• Championed and lead the office consolidation effort through effective communication of the return on investment.

Confidential,Madison, WI 2006 – 2008
Built an impressive record through the management of key initiatives for this $6.7B Mutual Insurance Company.
Program/Project Manager (This is a contract position through HTC Global Services).
Responsible for managing programs and projects in order to achieve strategic and tactical objectives on time, within budget, and with high quality.
Selected Achievements:

• Recovered the highly visibly I/S Internal Controls project, a Multi-Division Initiative, with reporting to the VP of Information Services Division and the VP of Controller Division. Accomplished (in the largest division of the company) in 8 months what took the rest of the company 1.5 years.
• Chosen to manage the highly visible Enterprise Architecture Program, a Divisional Initiative, with reporting to the VP of Information Services Division. Successfully created a roadmap for integrating the concepts into the overall corporate planning processes.
• Planned 3yr $6M Virtualization Program

Confidential,, Vermillion, SD 2005 – 2006
Information Technology Security Officer / Member of CIO Management Team / Technology Project Manager
Chosen and given cross-functional responsibility to manage and enhance security operations for this highly respected Higher Education Institution servicing more than 8,300 students and 1,500 employees throughout 12 campus locations.
Functional areas of accountability span project / program planning and management, technology direction and strategy, process improvement, budget planning and management, purchasing and contract negotiations, IT strategies and solutions, team development and leadership, and customer / vendor relationship management.
Selected Achievements:

• Rewrote the Regents Information Security Policy to ensure compliance with GLBA.
• Pivotal role in defining the IT Infrastructure Strategic Plan - $2.4M in capital expenditures over the next 5 years.
• Key member of Board of Regents Security Committee tasked with establishing the security direction for all 7 Public Higher Education Institutions throughout the State.
• Led all efforts to upgrade and expand Data Center in Sioux Falls, including construction, HVAC, and power requirements. Provided much needed capacity for new infrastructure.
• Spearheaded the deployment of network infrastructure for new School of Medicine facility in Vermillion, including enterprise wireless infrastructure, physical security, and environmental systems totaling more than $700,000 in equipment and labor costs.

Confidential,Kenosha, WI 2001 – 2005
Built an impressive record of achievements and advancements through a series of increasingly responsible positions for this $2.4B global developer, manufacturer, and marketer of tool and equipment solutions.
Senior Analyst – Information Security (2002 to 2005)
Advanced to newly created position to assist in establishing and managing the company’s 1st Enterprise Information Security Department, to ensure safe computing for more than 14,000 global users.
Established and led various teams in defining and implementing technologies, policies, standards and reporting mechanisms to minimize overall risks.
Selected Achievements:

• Successfully managed outsourced application development keeping projects on time and within budget.
• Created and managed the Information Security Department’s Strategic Plan and Department Program.
• Core member of Sarbanes Oxley and Data Clean Up Task Forces charted with defining IT controls and standards, and deploying standardized data architecture and processes within all Directories and databases.
• Recipient of 3 CIO Awards for contributions in several Task Forces and establishment of the Security Department.
• Successfully renegotiated favorable contract for the policy management system, resulting in a 50% discount on products and services and subsequent $160K cost savings per year for ongoing maintenance.
• Recognized for continuously collaborating with Human Resources, Legal, and other IT Groups to drive improvement on Identity Management, Lean Process Improvement, and Policy Development.
• Led the development of an Identity Management program and system to streamline user provisioning from hire to termination across 5 systems, reducing user access creation overhead by 30% and delivering a global view of all users.

Confidential,Kenosha, WI…..continued
Senior Enterprise Architect – Enterprise Architecture Group (2001 to 2002)
Defined overall architecture for various multi-tiered solutions and led cross-functional teams in rolling out new global corporate technology strategies.
Selected Achievements:

• Recovered a project to deploy a secure VPN infrastructure to effectively integrate operations for 14,000 global users and 120 locations throughout 60 countries. Provided critical infrastructure needed to access the ERP system.
• Drove the deployment of VPN Infrastructure to 16 branches within the United States within 3 months and globally including the Tokyo Japan Site, replacing existing point-to-point connection and recapturing $6K in monthly costs.

Confidential,Racine, WI 1998 – 2001
Senior Technology Consultant
Effectively analyzed, designed and oversaw the delivery of high-performance technology solutions to clients.
Consulted with clients to provide expertise across a broad range of business and technology solutions, including network infrastructure and design, Email & Internet, Back-up/Recovery, Anti-Virus and Security Solutions. Collaborated with clients to identify issues and implement new technology solutions and Best Practices to meet challenging business needs. Led project teams of up to 5 through the full project life cycle design, deployment and support of systems, infrastructure and tools. Negotiated contracts with third-party vendors. Trained client’s technical teams on new solutions.

Confidential,Racine, WI 1998 – 1999
Information Technology Coordinator
Established and managed IT operations for this financial institutions and ensure delivery of services to users throughout 6 locations.
Full accountability for overseeing the design and delivery of IT services covering network infrastructure, applications and systems, and technical support. Analyzed and introduced new processes and standards to increase uptime and enhance customer satisfaction. Defined needs, created strategy & budget, and led teams in the on-time delivery of projects.
Selected Achievements:

• Instituted consistent network management strategies, increasing uptime from 65% to 99%, within 1 year.
• Created a dedicated Help Desk Organization, increasing overall customer satisfaction, and incident reporting abilities

Confidential,Milwaukee, WI 1997 – 1998
Contractor
Assigned to a contract at the following:

• United States Post Office in downtown Milwaukee for 6 months: Responsibilities included PC trouble shooting, repair, building, installing, network printer installation, and various other network support tasks on a Novell Netware 4.11 network. Project manager and technical lead for the Win95 upgrade project for Y2K.
• Bank of Elmwood on a temp to perm basis.

Confidential,Racine, WI 1995 – 1997
Network Administrator/Mechanical Engineer (Sheet Metal)
Designed, installed, and supported a Windows NT network with Windows 95 and OS/2 Warp workstations. Researched, evaluated, and trained end users on new software such as AutoCAD, NC Polaris (CAD/CAM) and FoxPro based FabriTrak (CIMM Software). Other duties included Metal Fabrication Engineering.

Confidential,Kenosha, WI 1993 – 1995
Production Engineer
Installed and configured various software and communication networks for off line programming and file storage for CNC/NC Machining and Programming. Responsible for coordinating virtually all aspects of sheet metal manufacturing from prototype design to CNC/NC programming to CNC/NC Machine operator training. Coordinated projects involving the supervision of up to 15 people. Software used includes Windows 3.11, Dos, FinPower’s JetCam, Mazatrol for Mazak NC Machines, Windows NT, Griffo Bros. Off line NC programming and file storage software.

Master of Business Administration; Concentration in Management and Strategy

Other Education
Project Management at Snap-on
Snap-on Business Process and LEAN
Financial Analysis