Senior Information Technology Project Manager

Systems Implementation | World Class Service Delivery | Program Management

Results Oriented, Disciplined and structured Project Manager with over 18 years of expert proficiency in global talent management and the seamless delivery of complex applications; resulting in cost reductions and improved cycle times, utilizing Six Sigma, CMMI, and ISO 9000, Agile (SCRUM), PmBOK, Waterfall, ITIL, PRINCE2 standards. In depth knowledge includes remarkable skill in leveraging technology to create business value and aligning information services with business goals to improve processes, increase reliability, maximize productivity, and introduce system efficiencies. Technical talent and analytical expertise transferable across industries and specialized management practices. Regarded for the ability to drive processes and motivate cross-functional teams; work well under pressure to manage and meet multiple project deadlines. An articulate presenter with outstanding interpersonal skills; adept at persuasion and influence. Additional strengths:

• Technology Infrastructure and Design
• Client Collaboration and Leadership Skills
• Systems Virtualization/Integration
• Strategic Planning and Tactical Execution
• Global Technology Deployment
• Strong Problem Solving Abilities
• Information Systems Management
• Resource and Risk Management
• Fiscal Planning
• Continuous Process Improvement
• PMP Trained
• Experience with Sungard supported mainframe

Confidential, Dallas, Texas(2000-Present)
ACS is a global leader in business process outsourcing (BPO) and IT services.

System Development Manager
Confidential Project (2005-Present) 
Lead as project manager for high profile Interstate Data Exchange Consortium (IDEC) project, securing numerous awards and recognition for cost reduction and innovative interface design. The IDEC database isa multi-state locator of non-custodial parents returning alias names, addresses, employment data, and financial information from disparate sources. 
Selected Accomplishments:

• Managed technical talent off-shoring, top talent recruitment, technology reinvestment, and vendor contract renegotiation to resurrect money-losing $7M IDEC project and enable realization of 20% profit margin.
• Guided project planning, strategy, system development and maintenance for IDEC, delineating staffing needs, time estimates, and associated costs.
• Resolved complex business issues with expert technical understanding and sound methodologies to meet enterprise and client requirements.

Confidential (USPS) Project (2002-2005)
Provided thought development and intellectual capital for the development and support of USPS, a highly complex payroll, benefits, and personnel system for 94,000+ employees and contractors across 138 Texas state agencies. Employed SCM Level 2 processes.
Selected Accomplishments:

• Directed technical staff of 15 members to design W2 processes for 94,000+ state employees and contractors.
• Implemented tax laws and configured and managed system to deliver W2 and 1099 forms by annual January 31st deadline.

Confidential. Semiconductor Project (2000-2002)
Oversaw a global team of 25 members and administered $2M budget for the Motorola Semiconductor Project. Awarded for the onime and within budget delivery of legacy system conversions to SAP; specifically, accounts receivable, accounts payable, and vendor management modules.
.Selected Accomplishments:

• Established technology and information management strategy through the administration of engagement risk, project planning, budgeting, and execution.
• Executed Six Sigma quality life cycle, facilitating productivity improvements.
• Governed change control, ensuring change requests were appropriately reviewed and approved.

Confidential,Atlanta, Georgia (1998-2000)
Global Software, Inc. was an Atlanta-based IT consulting firm.

Project Manager / Technical Team Lead 
Contracted to American Express to design Global Financial Reporting (GFR), a rewards management and reporting system for the American Express and Delta Airlines SkyMiles co-brand; deployed in 28 countries to handle point redemption, transfers, credit card renewals, and expirations. 
Selected Accomplishments:

• Delivered visionary leadership governing technical architecture, resource management, performance management and goal-setting for direct and indirect technical team members on the GFR system project.
• Recognized for 24X7 support during 2-day server failure; restored GFR access to all New Zealand clients and delivered exemplary client service.

Confidential,Bangalore, India (1992-1998)
Wipro Technologies is a leading global provider of integrated business, technology, and process solutions.

Senior Programmer Analyst 
Consulted on technical vision, resource and performance management, and application development for Customer Order Servicing and Data Order Management (COSDOM), an inventory and cost accounting system designed for General Electric, Inc. in Schenectady, NY. 
Selected Accomplishments:

• Oversaw global technical team of 20 off-shore and 4 on-site development and support staff members in the architectural design, analysis, code development, unit testing, and user training for the COSDOM system.

Certifications: UNIX, C, Oracle 8i, DB2, SQL

Confidential – Bangalore, India 
Bachelor of Science in Computer Science 
Confidential – Bangalore, India 
Honors Programming in System Management

Operating Systems/Platforms: Windows OS, C, C++, DB2, SQL, SQL/400, IBM 3090, AS/400, OS/400, OS/390, UNIX, VS COBOL II, CICS, IMS (DB and DC), CoolGen, Transform, Oracle 8i and 7.3, Java, Lotus Notes, STROBE, VSAM, SyncSort, CA7, Control-M, FTP, File-Aid, TestDirector, Expediter, QMF, CL/400, RPG/400, Method-1, Workbench, and PL/I