Technology Project Manager
Combining fresh ideas and leadership abilities to deliver world-class technical projects.

An innovative technology project management, program management, and technology product marketing management consultant, with a multidisciplinary approach and a proven track record of success. Experience spanning the fields of information technology, professional services consulting, consumer product and high tech product marketing and multichannel sales.

• Project & Program Management
• IT Process, Practices & Staff Improvement
• Information Technology - Strategic
• High Tech Product Marketing
• Information Technology Management
• Developer Relations / Technology Evangelism
• SDLCs and Development Methodologies
• Professional Services & Vendor Management

Demonstrated Project Management (PM) Consultant to support software development, experienced in Agile/SCRUM development lifecycle and Agile/Scrum Management Systems.

Summary of Systems Experience

Various server, laptop, netbook and desktop systems using Intel I3, I5, I7, Core 2 Duo and Core Duo, Pentium, Pentium Pro, II, III, IV, D, Celeron, Xeon and X86 Clones/Compatibles/Servers, AMD Athlon 64 X2, Athlon, Duron, Sempron, Opteron, Turion Series, K6 Series, Cyrix M Series, IBM PS/2 Models 20-90, IBM PC/AT, PC/XT, 3270 PC, 3270 PC/AT, 3270 PC/G, 3270 AT/G, AT/370, RT/PC, XT-286, Tempest & Industrial PC, Compatibles and Clones. H-P Vectra, Zenith, AST, Epson, Compaq and other PC Compatibles. HP DL-3xx/5xx series servers and BL-4x/5x series blade servers, HP LanServers, Dell Power Edge Servers. AS/400 eServer. xServe. Wyse, HP & Neoware thin client PCs. Mobile PDA integration with Apple iPhone/iPod Touch/iPad PDA, Windows CE 5.0 touchscreen and handheld shop floor mobile clients from InterMec and others.
Microsoft Windows NT & Windows Server 2000/2003/2008 (.NET), Novell Netware, TCP/IP, SNA/SDLC/VTAM, Decnet/LAT, Cisco Systems, Synoptics and other fiber optic technologies with mechanical and fusion bonding. MS SQL Server 2000 through 2008 with DTS. ORACLE 5, 8i, 9i, 10g, 11g, IMS/VS DB/DC, CICS, IBM Database 2 (DB2), mySQL, MS Office & MS Project, FastTrack, Lotus 1-2-3, WordPerfect, Visio, OmniGraffle, ConceptDraw, Harvard Graphics, & other software products.
SharePoint, Clarify and other ERP, CRM & SFA web and classic client-server applications. Oracle 10g and 11g,. TRIRIGA Enterprise Integrated Workplace Management System (IWMS) v9, Momentum, Crystal Reports Server XI. PeopleSoft ERP 8.4, PeopleSoft HRIS, Spectrum HRIS, Ceridian. Kronos. Ariba, SAP ERP, Lawson, Primavera P6 ERP, and others. Service Oriented Architecture (SOA), cloud computing, offshore resourcing, business process management (BPM), Software as a Service (SaaS), business process outsourcing.
Rational Unified Process (RUP), Waterfall, Apriso FAST (FlexNet Accelerated Services Track), Accelerated SAP (ASAP), Agile, and Spiral Design SDLCs. I have also done limited project work within an ITIL structure for infrastructure projects.

CAREER HIGHLIGHTS

Confidential, Los Angeles, California (Consultant)2008 – 2012
Confidential, Los Angeles, California (Consultant) 2004 – 2008
Confidential, City of Industry, California 2001 - 2004
Confidential, Burbank, California 1998 – 2001

Confidential, Department of Public Health Feb. 2008 – Aug. 2012
TITLE: Program Manager (Consultant)
DUTIES:

• Develop and deliver a comprehensive change management plan as well as integrated communication plans, vehicles, and activities to business clients of IT and internally within the IT organization.
• Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor
• Support team members integrating change management and communication activities into their project plans and throughout the life cycle of the initiative (from idea to post-go live) and provide ways to measure adoption
• Identify potential people-related risks and anticipated points of resistance. Present recommendations and/or specific plans to mitigate or address the concerns and drive implementation.
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Apply a structured business change management approach and methodology for the changes which impact the people caused by projects and change efforts
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
• Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Drive content, key communication activities as well as presentation for business change management related meetings
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Partner with delivery manager, project managers and business stakeholders to develop and execute communication, training, and support strategies to enable the success of project roll outs and user adoption
• Lead development of systems specifications, through requirements gathering, research, analysis and direct contact with various business units, subject matter experts, system users and technical staff, and hardware/software vendors for specialized and complex administrative, clinical and financial applications using relevant tools and techniques for selection, development or maintenance of information systems
• Serve as Software Development Project Manager for multiple Public Health Enterprise Applications
• Manage and contribute to the development of business requirements gathering and business/workflow analysis activities.
• Develop formal system specification and requirement documents.
• Deliver project presentations to senior and executive level management using Microsoft Word, Visio, Power Point and Microsoft Project to project team, project sponsor(s), and executive team.
• Highly experienced in Agile/Scrum development lifecycle and Agile/Scrum Management Systems.
• Document requirements, use cases, traceability, design and other documentation to support the solution. Create business process maps, using tool like Mindjet, to detail and document both as-is and to-be process flows.
• Plan and develop required user stories, from previously developed business process, functional requirements and other analysis documents, executing the projects within the Agile/Scrum guidelines.

Confidential, City of Commerce Jan. 2004 – Jan. 2008
TITLE: Project Manager (Consultant) – Finance, Administration, Human Resources, and Operations functions – Projects ranged from $125k - $600k
DUTIES:

• Perform highly specialized and complex IT project management, business analysis, business process improvement, systems analysis, systems acquisition and system implementation.
• Lead a team of Information Systems Analysts, developers, and QA analysts engaged in project management or the selection, development, implementation maintenance or enhancement of highly complex systems.
• Lead development of systems specifications, through requirements gathering, research, analysis and direct contact with business units, subject matter experts, system users and technical staff, and hardware/software vendors for specialized and complex administrative, clinical and financial applications using relevant tools and techniques for selection, development or maintenance of information systems.
• Monitor contracted vendor performance to ensure deliverables meet requirements, resolve problems and reviews/approves vendor payments.
• Coordinate and work with vendors to develop and implement solutions to specific problems or to meet specific objectives.
• Act as a lead for the analysis and design for major systems.
• Perform application portfolio management as required.
• Plan, organize, and manage project execution activities for both major and small information technology projects.
• Apply Agile project management methodology and project management tools in the execution of all information technology projects.
• Lead the planning and implementation of project
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Assemble and coordinate project staff
• Track project deliverables using appropriate tools
• Develop project plans, using MS Office and Project Manager. Managed cross-functional teams including Human Resources, Payroll, Materials Management, Finance and Technical staff
• Provide leadership to analyze, assess and resolve project issues including data conversions, interfaces, software setup and staffing
• Install Lawson\'s HR Suite, consisting of HR, Payroll, Personnel Administration, Benefits, Time Accrual, and Employee and Manager Self Service
• Design and facilitate Lawson training programs accommodating on-site customized classes, involving both project teams and end users

Confidential, City of Industry March 2001 – Jan. 2004
TITLE: Project Manager - Finance, Administration, Human Resources, and Operations functions – Project range $900k - $1.2 million

DUTIES:

• Perform highly specialized and complex IT project management, business analysis, business process improvement, systems analysis, systems acquisition and system implementation.
• Act as a lead or technical consultant for complex systems projects and may supervise lower level Information Systems Analysts and other technical staff.
• Apply Agile project management methodology and project management tools in the execution of all information technology projects.
• Lead a team of Information Systems Analysts, developers, and QA analysts engaged in project management or the selection, development, implementation maintenance or enhancement of highly complex systems.
• Act as a lead for the analysis and design for major systems.
• Plan, organize, and manage project execution activities for both major and small information technology projects.
• Apply Agile project management methodology and project management tools in the execution of all information technology projects.
• Identify, define, record and communicate user and functional requirements for necessary software, data storage and retention, or workflow and business process changes.
• Perform investigational analysis and evaluation to determine project or application feasibility.
• Develop cost and benefit estimates to establish project worth, including the development of alternatives and recommendations for new acquisitions or changes to existing applications or equipment.
• Estimate resource and record management requirements and create plans, timelines, milestones, user approvals, charts and reports for use in managing an assigned project.
• Develop time schedules, conversion, and test procedures for all aspects of a system implementation, from manual handling through computer processing.
• Prepare and maintain documentation, including procedures, system specifications, technical documentation, computer training materials and user manuals in compliance with legal and regulatory authorities and records management best practices.
• Prepare feasibility studies; recommend and establish program objectives, priorities and schedules in conjunction with user and functional requirements and conducts end-user training, as needed, for assigned applications.
• Administer HR programs and practices relating to recruitment, employee relations, EEO reporting, grievance procedures, compensation, training, and benefits administration
• As Project manager successfully led implementation and integration for HR modules for SAP, Employee Self-Service Benefits, EquityEdge, and Office Automation modules
• Reengineered and renegotiation and enhancement of employee benefits for the 2008 plan year, resulting in a cost savings of $540,000
• Reengineered the company’s safety program to bring it into compliance resulting in pro-active savings on potential warehouse claims
• Conducted, analyzed, and reengineered Newegg benefits program resulting in a cost savings to the company of over $40,000
• Effectively reengineered the base salary structure
• Develop use cases, workflow, screen mock-ups, and conversion requirements.
• Prepare business process models; used Visio to create use case diagrams.
• Analyzed, investigate and resolve associate complaints, issues and concerns regarding employment practices originating from various sources, including but not limited to grievances, Ethics & Compliance e-mails, Solutions complaints, lawsuits, and complaints filed with federal, state and local agencies resulting in cost-savings of over $500k in labor and wage disputes
• Executed and monitored grievance and disciplinary policies and procedures to ensure fairness and consistency avoiding several discrimination suits

EDUCATION & PROFESSIONAL TRAINING

• PMP Certification, Confidential, renewal in progress
• CA Life Agent License, Confidemtial, CA February 2009
• Master of Science Degree in International Business Management, Confidential
• Certified Compensation Professional Certificate, Confidential January 2003