HIGHLY TALENTED TECHNOLOGY BUSINESS SOLUTIONS
MANAGEMENT PROFESSIONAL

Award-winning background in business solutions management, project management/leadership, strategic planning and process development. Able to produce multi-million dollar cost savings by identifying information & process gaps and streamling opportunities & strategies across multiple technical solutions & business processes. Adept at planning and directing multiple, large complex business solutions projects and process improvement initiatives. Able to bridge the gap between technical and non-technical business groups, negotiate agreements, and effectively manage multi-functional teams.

Over 33 years of experience in planning, developing, and implementing technology solutions to facilitate corporate objectives and goals. Effective leader of cross-functional teams with diverse technical backgrounds. Outstanding personnel & team management skills, oral & written communications and presentations to large groups. Proficient in PMP, SDLC, ITIL, Agile and JAD methodologies and database design concepts. PMP certification is in process. Able to quickly resolve issues, providing solid technical & business resolutions. Strong people-oriented skills working with executive & senior management through all various levels of organization. Extensive experience in process improvements in IT, Legal, Audit, Business Client areas.

• Business Management
• Communications
• Leadership Case Management
• Solutions Management
• Negotiations
• Program Development
• Strategic Planning
• Data Management/Profiling
• Technology Implementation
• Project Management
• Technology Needs Assessment
• Process Improvements
• Process Development
• Customer Relationship Management
• Enterprise Data Warehousing
• Change Management
• Client Training & Documentation
• Vendor Selection & Management
• External/3rd Party Outsourcing
• Process Re-Design & Re-Platforming
• Call Center Operational Management/Support
• Risk Management
• Cost & Budget Control Coaching & Training
• Logistics
• Security
• Conflict Resolution
• Quality Testing
• Project Scheduling
• Disaster Recovery

Sales/Marketing/Sports Marketing/Media, Finance, Tax, Audit, Manufacturing/Process Control, Inventory Management/Forecasting, Procurement, Sarbanes-Oxley Compliance, FDA Regulatory Compliance, Legal/Litigation, Distribution & Logistics, Human Resources, Fleet Management, Promotional Planning & Execution (TPM), Retail Point-of-Sale, Corporate Enterprise Data Warehouse

ADABAS, Natural, COBOL, JCL, DB2, SharePoint, Hyperion, MS Office Suite, MS Access, IBM Mainframe, DEC/VAX Platform, Quality Center/TestDirector, SAP, Microsoft Project, Visio, CPWERX, Microstrategy, Oracle, SQL, Informatica/ETL, Crystal Reports, Terradata, Training Documentation & User Manuals, Planview, SAS, Serena/Changeman, CA7

Confidential, Winston-Salem, NC 1981-2010

Project Manager for CRM business solution implementation. Primarily responsible for Data Management (data profiling, cleaning & ETL), Change Management, Acceptance Testing & all phases of implementation/cut-over. In addition, Technical Development Manager responsible for financial forecasting, accrual & payment processes for customer contractual liabilities totaling $4.5 billion annually and all interfaces between CRM, SAP & legacy applications. Responsible for support of technology and business functions for Sale/Marketing & Finance departments at 2nd-largest tobacco company in US. Managed team of 40 technical developers both in-house & external in addition to 30 data team within the business groups. Led project to define & implement Data Warehouse acquisition & reporting solutions. Administered project budgets. Developed and maintained project plans (scope, schedule, budget, risk etc.) Led scheduled project meetings. Provided regular status reports to stakeholders. Prepared and delivered executive-level presentations. Required to interact and manage activities of offsite personnel during various phases of the project.

Managed software release upgrades and enhancements to meet compliance requirements and Change Release scheduling for CRM packaged solution, including client testing and signoff. Change/Transition management of IT software support to external out-sourcing vendor for on-going support and new development. Responsible for managing day-to-day activities and all enhancements to the CRM application, including resource planning/managing problem/risk identification and resolution and project status, tracking and monitoring.

• Reduced operational costs while improving efficiencies through strategic plans coordinated with Sales/Marketing, Finance & IT executives.
• CRM implementation replaced approximately 30 legacy mainframe applications & streamlined numerous business processes, resulting in 200+ interfaces between CRM, SAP, EDW & legacy applications.
• Coordinated Call Center activities to provide support to approximately 2500 field sales personnel located throughout United States, in addition to Home Office personnel.
• Received numerous company awards for successful project implementations.

Senior Manager, SAP/ERP Implementation Project 2004-2006
Project Manager for Data Management, Development & Implementation/Cut-Over activities for SAP implementation (Multiple modules). Managed approximately 70 client data teams throughout company in data cleaning & acquisitions activities, beginning with requirements gathering through implementation. Managed development team in delivery of data acquisition & interfaces between SAP & legacy applications. Coordinated Call Center/Help Desk activities during implementation & post-implementation phases. Responsible for designing & monitoring all SOX procedures, narratives & documentation. Key member of Change Management team, working with business clients to understand changes to processes & data functionality. Participated in acceptance testing & Day-in-the-Life cycle testing. Responsible for determining & monitoring project risks & key success indicators. Key member of issue resolution with technical staff & business clients. Extensive client and technical focused in asset management, procurement/purchase orders, master data for materials, vendors, customers, general ledgers/cost centers, inventories, contracts.

• Completed SAP implementation on schedule & on budget.
• Defined & monitored all activities relating to SOX requirements. No issues were found during external audit review.
• Led and mentored Information Center of Excellence Team (post implementation)
• Maintained detailed project plans (scope, schedule, budget, risk etc.).
• Managed the plan via planned communications and scheduled project meetings. Provided status reports to steering team and stakeholders regularly.
• Earned multiple corporate awards for successful project delivery.

IT Manager, Application Development 1996-2004
Development/Project Manager for IT applications for Sales/Marketing, Finance & Enterprise Data Warehouse. Responsible for all project phases for new development & on-going support for 125+ applications across multiple platforms. Managed team of 100 developers, performing day-to-day activities, resource planning, performance evaluations, coaching & mentoring. Project Manager for RJR acquisition/merger of Brown & Williamson Company. Responsible for delivery of court-ordered litigation data requests to external organizations, including federal/state government, IRS & audit entities. Key leader in defining & implementing SOX procedures & processes for entire company. Developed strategies for data retention for litigation purposes. Participated in all application testing by Internal Audit. Served as main contact for Call Center/Help Desk issue resolution. Experienced with content management working with Sharepoint and vendor purchased software packages. Participated and supported the content management efforts with our legal department and sales and marketing. The content management system was used to store legal, accounting, federal forms, retail plan-o-grams and customer contracts, etc. Extensive experience in retail and consumer solutions to support Field Sales representatives.

• Formulated requirement documents and implemented solutions for multiple projects.
• Helped achieve savings over $5 million by streamling business & technical processes.
• Recipient of several major company awards for project performance.
• Improved efficiency by migrating mainframe-based processes to new platforms.

Programmer/Analyst/Lead/Principle, Application Development 1981-1996

• Technical developer for IT applications for Sales/Marketing & Finance. Implemented first two-way communication Call Reporting application for Field Sales Representatives hand-held devices in mid-80s. Continued to perform development & support activities on multiple projects. Promoted from Programmer/Analyst I to Principle Project Lead during this time span. Received numerous company awards for outstanding achievements.

Confidential, Greensboro, NC 1979-1981
Programmer/Analyst
Technical development for textile manufacturer. Responsibilities included analysis, design and implementation of warehouse inventory management solutions.

• Developed and implemented numerous inventory management projects (FIFO). Evaluated distribution center operations and provided recommendations for improving inventory flow and product replenishment systems. Managed multiple rounds of acceptance testing for new applications.
• Key development personnel responsible for factory personnel training & hands-on support in various manufacturing facilities located in North Carolina, South Carolina & Virginia.
• Improved supply chain efficiencies by enhancing Forecasting processes.

Confidential, Rocky Mount, NC 1977-1979
Programmer/Analyst 
Technical development for pharmaceutical manufacturer. Responsibilities included system analysis, design, maintenance, and enhancements to process control applications.

• Key member of technical team involved in development & implementation of instrument calibration scheduling to comply with FDA regulations and technical solutions for manufacturing process control.
• Responsible for providing data for FDA audit & compliance testing. No non-compliance was reported during my employment.
• Key support personnel for Abbott Headquarter software migration and data backups for FDA compliance.

EDUCATION

Math & Computer Science, Confidential, Greenville, NC Marketing & Management, Confidential, Winston Salem, NC

PROFESSIONAL DEVELOPMENT

Leadership Development, Managing Effectively, Managing for Results, Conflict Resolution, Program Management Office, Communicating Effectively, Vendor Relationship Management,
Project Management, Effective Writing