SUMMARY:

• IT professional with progressive leadership and management experience. Extensive experience providing support and innovation, to increase productivity and maintain defined business objectives.
• Successful achievements in business process improvement, operational efficiencies, and project leadership.
• Over 15 years of proven project leadership and demonstrated ability to utilize technology to strategically solve business issues, while managing costs and risk.

TECHNICAL SKILLS:

PM Methodologies / Process Model: UML, RUP, Waterfall, Agile, Scrum, ITIL

Requirements methodologies: Interviews, Focus Groups, JAD Sessions, Workshops, Surveys, Site Visits, and Workflow Analysis.

Project Tracking: Microsoft Project, Greenhopper and JIRA

Modeling: Erwin, Rational Rose, MS Visio

Content Management Systems: SharePoint, Documentum

Web Design and Development: HTML & XHTML coding, CGI, JavaScript, forms, graphics design, Interactive design, multimedia design and implementation. CSS in Dreamweaver, Flash designs using Action Scripts

Online forms and applications: VB.NET and ASP.NET

PROFESSIONAL EXPERIENCE:

Confidential, cincinnati, oh

IT Consultant Project Manager

Responsibilities:

• Directed the planning, design and execution of projects ranging from $1.2MM to $2.8MM initiatives to redesign and overhaul the existing Brand websites.
• Provided governance and oversight for external Implementation Partners including Creative Agency engaged for frontend design & development and Web Development Agency engaged for backend WebSphere 7 development and web features enhancements.
• Responsible for creating and maintaining project schedules and financial plans within CONNECTIONS and Microsoft Project

IT Consultant Project Manager

Responsibilities:

• Managed and directed multiple functional teams to deliver PLC Level 2 & PLC Level 3 projects with budget ranging from $50K to $120K
• Responsible for creating and maintaining project schedules and financial plans within Clarity and Microsoft Project
• Responsible for facilitation of project meetings, project tracking, analysis and adherence to quality standards and project deliverables

IT Consultant Project Manager

Responsibilities:

• Managed enterprise wide projects within the Health Care Reform Project Management Office (PMO) encompassing application integration and enhanced functionality within existing systems in the $29MM Project Portfolio.
• Leading project effort from initiation of a $3MM consolidated release.
• Assisting project managers $6.6MM to coordinate projects, mitigate and avoid risk.
• Responsible for leading cross - functional teams on medium to large-scale complex projects and phases in a matrix environment.
• Responsible for creating and maintaining project schedules and financial plans within Clarity and Microsoft Project
• Member of Leadership team, responsible for quality certification of requirement analysis activities

IT Consultant Project Manager

Responsibilities:

• Managed multiple medium and large projects with budgets ranging between $500K - $1MM
• Provided oversight and project leadership to a team of 6 Developers and 2 Business Analyst for Website production of internal and external customer facing sites
• Provided guidance to client and team through the design implementation process including conceptual, design development and construction documentation and signoff

IT Consultant Project Manager

Responsibilities:

• Collaborated with State of Ohio upon award of the Early Learning Challenge Grant, developed project specific and client driven goals, schedules, budgets and detailed assumptions
• Built rapport with client representatives and ensured scope of project and external entities impacting the project was fully understood and that deliverables were affectively articulated, agreed upon and met performance standards
• Managed team of Business Analysts, planned tasks, assigned resources, and tracked actual time against planned time adjusting resources accordingly
• Responsible for leading JAD sessions and Requirements Workshops to define business requirements based upon interpretation of State Statutes, Policies and current Business Practices

IT Consultant Project Manager

Responsibilities:

• Member of Leadership team, responsible for portfolio coordination and managing enterprise wide projects resulting from National Geographic / Cengage Learning $7.75 billion merger
• Managed multiple medium and large projects with budgets ranging between $500K - $1MM
• Managed implementation team consisting of four consultant groups and two internal Business Analysts on Cengage's National Geographic project. Planned tasks, assigned resources, and tracked actual time against planned time adjusting resources accordingly
• Translated vague requirements into actionable development stories and functional specifications, communicated implications of business decisions on technology, and managed stakeholder expectations in collaboration with the Program Manager
• Assisted in the creation of test scripts including predicted results using system requirements and directed test case creation for regression testing

Senior Project Manager

Responsibilities:

• Assumed project management and business analysis responsibilities, and accountability for the overall planning, execution and control of the projects/initiatives as assigned.
• Developed and maintained business relationships with the Field Operations & Maintenance business partners acting as an advocate for technology to support strategic and operational business goals in alignment with IT strategic goals.
• Identified applications at risk and impacted by the various infrastructure projects by mapping infrastructure projects against the strategic roadmap and in-flight projects.
• Mentored and coached and successfully led a team of new and existing Business Analysts. Assisted analysts with successfully developing an in-depth understanding of the Field Operations & Maintenance systems as well as key business processes to work with business constituents to develop solutions to meet their needs.
• Analyzed business and technology practices, methods and procedures and made recommendations for improvements as appropriate.
• Demonstrated an ability to understand the business issues and identify strengths and weaknesses to propose areas of improvement
• Facilitated site evaluations (surveys) for new start-up locations and MOVE ADD CHANGES (MAC)
• Monitored IT customer service to the Field Operations & Maintenance business organization and acted as the business point of contact for critical unresolved issues
• Engaged appropriate IT organization(s) to facilitate problem resolution working with IT Technical Support and IT Application Support leadership in an ongoing engagement process.
• Championed the development and implementation of the company's only BA Community of Practice (BACoP) program. This program encompassed two modules: Professional Development & BA Services.

Project Manager

Responsibilities:

• Analyzed business processes to identify areas of reducing operating costs and improving efficiencies. Modeled new business processes and customized solutions to accommodate budget and built in scalability.
• Worked closely with clients' personnel and business partners to identify and maximize opportunities to use information and technology to improve products, services and/or program business processes.
• Recommended and implemented new technology solutions and identified new business development opportunities. Trained clients in the utilization of new technology to reach their business goals.
• Recommended and implemented web development, management and marketing solutions from conception through delivery.
• Assisted business units in developing tactical and strategic products, services and/or programs to support the business unit's goals (financial, quality, production, customer service, operational efficiency, and market share)
• Reviewed, analyzed, and created detailed documentation of business systems and user needs including workflow, program functions, and steps required to develop or modify computer programs
• Consulted with personnel to determine business, functional and technical requirements for specified applications.
• Assisted small and mid-sized businesses with establishing and maintaining an Internet presence
• Services included project management, e-business strategy, web site design, implementation and management, e-commerce infrastructure, content creation, creative direction, and customized web-based applications. Designed, developed, edited and maintained websites for small businesses, Christian-affiliated organizations and individuals
• Developed Reports, Events pages, Resource and Business Listings for the public to research and find information about the Christian community.

Customer Highlights:

• Provided project management services to FirstGroup America, GE Aviation, and Gardens Alive
• Designed web pages and provided web development solutions to ISONET Solutions, Bridge Worldwide, The Model Group, Ethicon Endo Surgery, and Unilever Global Infrastructure.

Executive Director/Trainer

Responsibilities:

• Created the development plan and participated in all phases of its implementation, and provided oversight for fiscal controls, staffing, sales and marketing, procurement, inventory management, account development, and all customer support functions.
• Launched successful Educational division developing curricula and teaching application courses such as Word, Excel, FrontPage, Access, PowerPoint, Dreamweaver, Quick Books, and Windows. Taught approximately 100 students per year. Created interactive training programs using Adobe Captivate.
• Created & facilitated webinars for interactive learning purposes using Macromedia Breeze.
• Contracted with organizations to implement educational seminars using computerized distance learning technology, conference calls, and computer bulletin boards.
• Conceptualized and instituted a virtual club that enhanced communication and demonstrated the power of technology to rural workers. Developed web-based pilot program for technological training. Developed online training center for distant learning program with interactive training technology.

Engineering Assistant

Responsibilities:

• Acted as the direct Assistant to the Technical Writer who was providing Research and Desktop Publishing support
• Successfully implemented entry-level Programming projects
• Oversaw all facets of record keeping involving Banking, Accounts Receivable, Accounts Payable and Reconciliation
• Developed an effective and efficient method of processing large volumes of financial data
• Developed a highly effective presentation outlining the results of work efforts
• Consistently achieved daily goals and objectives while establishing and maintaining successful relationships with prospective clients/customers, employees/employers and all levels of management

Sr. Administrator

Responsibilities:

• Updated and maintained product designs for drawings customized for customer applications using AutoCAD, Illustrator and other Design applications
• Trained employees on basic and intermediate Microsoft Office Suite applications
• Supervised, processed, and troubleshot Reimbursements, Credit Card Transactions, and Account Reconciliation
• Planned and coordinated trade show events for company participation
• Submitted, created, prepared & reviewed templates, databases, presentations, correspondence, and online forms
• Coordinated and assisted in the organization of customer trade shows working with the V.P. of Customer Development
• Assumed responsibility for Purchasing and Inventory activities for the entire department
• Coordinated travel arrangements and itineraries for department personnel

GENERAL PROJECT MANAGEMENT/ Consulting

Responsibilities:

• Managed assigned projects from original concept through final implementation.
• Worked directly with appropriate personnel to understand project concepts, objectives and approach.
• Conducted meetings with appropriate personnel for periodic reviews of prototypes and final products
• Acted as the single point of contact for assigned projects and coordinated interaction and communication among clients' personnel. Interfacing with all areas affected by the project including end users, computer services, and client services.
• Assembled project teams, assigned individual responsibilities, identified appropriate resources needed and developed high level and detailed schedules to ensure timely completion of projects. Managed assignments of internal resources and external contractors to meet client's project requirements.
• Defining project scope, objectives, and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impacted project progress, coordinating actions, and resolving conflicts. This included documenting, prioritizing and tracking requests (changes and enhancements).
• Assisted program management to ensure requirements were developed according to plan. Managed, scheduled, and communicated project tasks to project team members. Conducted regular project team meetings to review project deliverables and deadlines.
• Collaborated with key business unit stakeholders, technology teams, and customers to define business requirements for content, features, functionality, instructional and interface design.
• Defined, developed and implemented Solution Delivery best practices and procedures, Engineering and Quality Assurance checkpoints, acceptance assessment and success criteria.
• Assumed responsibility for oversight of all technical and business requirements in coordination with Program and Product Management.
• Developed cross-functional and integrated project plans specifying goals, strategy, risk identification, contingency plans, budgets and allocation of available resources to meet the client needs.
• Perform risk analysis of critical project cost, schedule factors, and important mitigation measures.
• Obtained necessary approvals in a timely manner to ensure project schedule was maintained.
• Provided status reports, managed escalations, created project documentation, managed resources and scope changes, identified and resolved issues, and ensured change control.
• Led solution development and enhancement projects and coordinated activities between business and implementation partners, reporting to PMO and peer of Shared Services (Infrastructure) management team.
• Evaluated, tested, and implemented vendor software solutions that enhanced daily operations and routing efficacies.
• Provided oversight and management of cross-functional teams to resolve conflicts determining feasibility and alternate plans. Coordinated efforts with cross-functional teams to ensure App & Infrastructure support and business testing met the overall plan for sign off.
• Led infrastructure upgrades projects and coordinated activities between business and MAC Team, reporting to PMO and peer of Shared Services (Infrastructure) management team.
• Responsible for eliciting requirements by employing multiple methodologies including: Interviews, Focus Groups, JAD Sessions, Workshops, Surveys, Site Visits, Workflow Analysis (based on project implementation approach).
• Worked on multiple midsized and large project initiatives as Lead PM/BA and conducted interviews with key business users, SME's and operations team to elicit analyze and document business requirements and processes.
• Successfully developed effective business cases focused on sound cost/benefit analysis to determine feasibility of moving forward based on return on investment and the organization's strategic objectives.
• Prepared routine reports (financial, quality, production, customer service, operational efficiency, and market share).
• Defined, developed and implemented quality assurance practices and procedures, end user test plans and other QA assessments.
• Coordinated the development of all approved versions of business and functional specifications for specified applications. Reviewed Use Cases and other technical documents with IT project staff to ensure business requirements were adequately reflected in technical planning documents.
• Developed effective reporting tools for business units.
• Analyzed the business units' activities and trends and compared analyses against the service standards and best practices. Presented findings and works with the business unit and other personnel to identify and implement strategies that addressed tactical and strategic goals.
• Strong analytical and interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders in an effort to develop business efficiency
• Recognized as an accomplished technical consultant skilled at providing effective technical instruction and coordinating training programs.