Experienced Project Manager with Excellent Technical Skills

PROFESSIONAL PROFILE

Experienced skilled Project Manager and savvy internet professional. Track record of successful product introduction and implementation. Dynamic self-starter with a strong sense of responsibility.

Creative problem-solver who applies technical skills and business knowledge to achieve improved results. Able to manage complex programs and multiple projects simultaneously. Productive as both an individual contributor and team member. Excellent communication and relationship-building skills.

ACHIEVEMENTS

• Created and wrote the new Team Lead Training Manual for USRemodelers
• Created and wrote the new In-Store Promoter Training Manual for US Remodelers
• Created and wrote the eMagSolutions Project Management Standard Operating Procedures Manual. Using these standard procedures simplified management oversight, and increased productivity in the planning, execution, and control of projects.
• Provided training of eMagSolutions methodology and tool sets to new Project Managers.
• Designed and created Phoenix graphic for new eMagSolutions proprietary applications.
• At America’s Finest, I took their business from Paper to Computer based Business Process Automation, saving them 50 % of their expenses. UtilzingBPA (Business Process Automation) is the process a business used to contain costs. It consists of integrating applications, cutting labor wherever possible, and using software applications throughout the organization.
• Created, designed, wrote content, managed content and posted to various Social Media Networking sites, i.e.; Facebook, Blogs, and Twitter for America’s Finest.
• Compiled, retrieved and stored Paul Robinson’s administrative and management data into one organized user-friendly program. Using computer programs: Excel, MS Word, and Publisher.
• Re-Designed and implemented Paul Robinson’s web-site, company brochures and artist’s biographies using Photoshop, Illustrator, InDesign and Printmaster.
• Responsible for the coordination and implementation of Paul Robinson’s Open House for office relocation, and all Trade Shows. To include designing invitations, food preparation, and the room layout.

SKILLS AND TECHNICAL PROFICIENCIES

• Microsoft Office Suite (Word, Outlook Express, PowerPoint, Publisher, Excel, and Access)
• Quark Express, HTML, XML, InDesign, Photoshop, PrintMaster, PageMaker, Dreamweaver, Fireworks, Illustrator, and Flash
• Web Design and Implementation, E-Commerce and SEO Optimization
• MS Project, PMI Methodologies, PMP Certification, Sharepoint, Concordance, Summation

EXPERIENCE

Confidential Atlanta, GA
ATLANTA TEAM LEAD/SUPERVISOR May 2009-Present

US Home Systems, Inc. is a publicly traded company that manufactures, procures, designs, sells, and installs custom home improvement products. The Company’s home improvement products are exclusively marketed to consumers through the nationally recognized brand of Home Depot.

• Created and wrote the new Team Lead Training Manual for USRemodelers
• Created and wrote the new In-Store Promoter Training Manual for US Remodelers
• Developed a successful In-Store Promoter Team, using the communication skills of listening, giving feedback, and positive reinforcement.
• Empowered team members to gain their commitment by letting them express and utilize their ideas on how to improve the Team’s workflow.

Confidential Atlanta, GA
BUSINESS CONSULTANT Contract:Nov 2008- Feb 2009

Home Improvementindustry in Marietta, GA. I advised them on how to take their business from Paper to Computer based Business Process Automation, saving them 50 % of their expenses.BPA (Business Process Automation) is the process a business used to contain costs. It consists of integrating applications, cutting labor wherever possible, and using software applications throughout the organization.

Developed IT solutions that directly satisfied their business requirements. This was achieved by adopting a model-driven approach that started with the business strategy, requirements and goals and then transforming them into an IT solution.

• Streamlined manual business processes which improved workflow by 75%
• Linked existing systems with an internal network improving communications and workflow
• Linked data systems between System i, Windows and Web applications
• Revamped website, added internet traffic tracking systems, and SEO optimization making the website visible to a wider audience
• Created, designed, wrote content, managed content and posted to various Social Media Networking sites, i.e.; Facebook, Blogs, and Twitter

Confidential Atlanta, GA
PROJECT MANAGER April 2006- July 2008

Managed projects through entire e-discovery lifecycle to meet project objectives. Projects to include eDiscovery processes: retrieve and/or process live data and legacy media onto a single unified platform to facilitate E-Discovery or enterprise content management activities. Provide raw data access, restoration, and processing, offering data management solutions that transform data from Raw to Refined.

• Created and wrote the eMagSolutions Project Management Standard Operating Procedures Manual. Using these standard procedures simplified management oversight, and increased productivity in the planning, execution, and control of projects.
• Provided training of eMagSolutions methodology and tool sets to new Project Managers.
• Designed and created Phoenix graphic for new eMagSolutions proprietary applications.
• Responsible for all the project management activities, resources and tools of assigned projects /work plans from inception to close. Tools used: MS Office Suite, Outlook and Web Ex.
• Facilitates communication and collaboration between and among client resources, technology staff, vendors, outside counsel legal teams and support staff. Consults and coordinates with clients on collection, management, review, processing and/or production of electronically stored information (ESI).
• Introduced new proprietary applications to clients and acted as the “help desk”. Worked with QA to work out bugs as needed.
• Managed CMS through Sharepoint and WebGUI.
• Partnered with internal teams to track schedules and provided effective management of the program (sub-projects) tasks to meet contractual obligations.
• Actions include synchronization of links between plans dependent upon progress of the eMagSolutions team, work hours, % Complete, Issue tracking, Risk tracking, Communication Plan updates, Budgeting, Accounting, and collection of status information, configuration information sharing and conduct quality assurance audits of project teams in support of the project quality plan.

Confidential Atlanta, GA
INTERACTIVE PROJECT MANAGER Jan 2005- Feb 2006

Managed projects through entire lifecycle to meet project objectives. Projects to include Graphic Design for Print, Web Design and Information Architecture (IA), online marketing & branding solutions, database management, web content management, SEO Optimization, and ECommerce.

• Managed Bank of America’s email database and utilized Web 2.0 best practices, adding an RSS feed to their website. Optimized SEO functions utilizing keywords in metadata, tagging, search mechanics, and scripting.
• Re-Design of Children Heatlhcare of Atlanta website, worked with staff to identify Information Architecture (IA) areas where project standards required enhancements/remediation and advised on best practice solutions.
• Coordinated with business analysts, developers, DBAs, QA analysts, Web and Graphic Designers and users comprised of internal and external personnel from multiple groups. Most of the designers were third party and the developers were located in India and I worked with them remotely, communication was primarily through IM, and email.
• Interface with IS/IT and outside agencies to develop and implement Information Architecture (IA) systems which advanced the development of comprehensive international Web presence to grow/increase business efforts. Among these Information Architecture (IA) activities were: library systems, Content Management Systems, web development, user interactions, database development, programming, technical writing, enterprise architecture, and critical system software design.
• Built and managed project plans, assigned and monitored project tasks, facilitated project meetings, and provided status updates to management through our intranet and web portal.
• Managed CMS through OpenEdit CMS, eCommerce, Digital Asset Management.
• Provided technical and professional assistance/guidance in the overall execution of the project.
• Acted in project oversight role and as main contact for client and vendor management.
• Proven ability to understand, anticipate and translate customer needs into Business Requirements Document.

Confidential Atlanta, GA
DIRECTOR OF SALES AND MARKETING Contract:Mar 2004- Dec 2004

Responsibilities included providing general administrative support to President, VP and managing sales representatives. Marketing and Operations duties included performing a variety of functions such as preparing business correspondence, updating and distributing monthly and quarterly reports, maintaining records and files, making travel arrangements, and answering telephone calls. Analyzed recordkeeping systems, form control, office layout, personnel requirements and performance standards, created new systems and revised standard procedures.

• Redesigned the website to ensure better user interface, functionality, proper links,
• Optimized SEO functions utilizing keywords within site, metadata, tagging and scripting.
• Managed Sales representatives, in which I created, designed and presented new marketing sales materials & trends
• Studied management methods in order to improve workflow, simplified reporting procedures and implemented cost reduction.
• Measured results by watching increased Sales and cost reduction
• Managed CMS utilizing Microsoft’s Content Management System.
• Set-up Paul Robinson’s annual Art Show at the Art Expo Atlanta and created and designed brochures.

Confidential Atlanta, GA
IT PROGRAMMER Feb 2002- Feb 2004

Created and implemented new webpage UI functionalities on company e-commerce website using Adobe Photoshop, Dreamweaver, HTML and RTML. Managed CMS Yahoo stores online application.

• Customized sub-set websites for individual clients using HTML, RTML, Dreamweaver, and Photoshop.
• Translated or “scripted/coded” paper catalogs into functioning WebPages as well as created and or edited copy for each product, to include technical writing.
• Edited images or took photographs of each product line utilizing Photoshop.
• QA and browser checking. Fact-checked sites and maintained constant changes (e.g., price increases/decreases) of multiple manufacturers and there variety of products.

EDUCATION

• Confidential 2008 to present Boston, MA
  In pursuit of PMP Certification
• ConfidentialAtlanta 2000-2002 Atlanta, GA
  Graphic and Web Design / Associates Degree
• Confidential 1998-2000Long Island, NY
  Fine Art / Web Design
• Confidential 1987-1989 Boston, MA
  Liberal Arts

PROFESSION DEVELOPMENT

• Management
• Marketing
• Website Maintenance
• CMS
• Web & Graphic Design
• Database Administration