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It Project Manager Resume

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New Jersy, NJ

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Summary of qualifications


Over ten years of technology experience in a corporate environment communicating at all levels, from user support, corporate management, and high level it department tasks. Focus on leveraging technology and implementing new technology with a goal of efficiency and economy. Specific experience includes team participation in multiple roll outs and project management of upgrades and technology initiatives.

Technical proficiency includes:
SQL 2005 - PROFICIENT IN ALL ASPECTS OF QUERY WRITING AND TROUBLESHOOTING.
MICROSOFT OFFICE SUITE 2000,2003 and 2007


CISSP
WINDOWS SECURITY
NETWORK SECURITY
WINDOWS AD
SANS SECURITY
DM AND KM ADMINISTRATOR

Education

BS Biological Life Sciences



PROFESSIONAL EXPERIENCE

Nov. 2009

Confidential,IT Project Manager CRM Specialist

PM for CRM conversation from QuickBooks to ACT/CRM

Create new database and import data

Set up maintenance plans for SQL 2008 server

Customize UI using .net

Training and support of applications

Consultant for HW and SW issues

June 2009

Confidential,IT/Database Specialist

Application Support Specialist

SQL server Query’s

Training and Supporting Clients on Payroll applications

Report Writing for Clients in SQL Server.

Technical Writing for Clients on new Payroll/HR Software

SQL maintenance

Phone and in person support for Payroll Application

Feb 2008 –Sept 2008

Confidential,SQL Server Support Engineer Tier 3

Front line Developer Support for SQL server 2000/2005
100 % Phone support
Trouble shooting issues with SQL Sever 2000/2005 – by reviewing log files SQL and event log files, running PSSdiag and reviewing the results.
Set-up of SQL Server and it components – Assisted customers in setting up SQL from downloads and media.
Transactional and Merge Replication support –Used PSSdiag to capture the problems and made recommendations after reviewing the data.
Cluster support
Performance Tuning –Used MPLS reports and PSSdiag.. Reviewed the data and sent results to customer for review.
Backup restore support
Database corruption – reviewed the log files, DBCC check db, restore from backup
Security -Set up C2 logging and helping create secure logins.
SQL agent –Scheduling jobs and stored procedures
Maintenance Plans Set up maintenance plans thru SSMS
Remote Access using Live Meeting

2002-2008

Confidential, Charlotte, NC

Applications Specialist
PM for several implementations of MS Office, DM system, CRM, and HR resource software packages.
Document Management Administrator on SQL2000/2005 based Application – Used Hummingbird (Open Text)
KM Administrator on SQL2000/2005 based application- WestKM
PM for upgrade from Windows 2000 and MS Office Suite 2000 to XP and MS Office Suite 2003
Data Analyst for security issue network and email related
Created ACL list for IP address known to have issues, created ACL for blocking bad hosts, also wrote rules to prevent known bad attachments from entering the system. Created rules for key words and created rules for government compliance. WatchGuard Firebox3
Project Manager for Bank Of America TLS Implementation.
Trouble shooting Application issues using Event Viewer, SQL Profiler, Netmon, log files, and other various trouble shooting tools.
Network Security -Netmon, Wireshark, Mars, netstat, traceroute.
SQL2000/2005 server Administrator -SSMS,
.Wrote T-SQL queries for gathering data needed
AD Group Polices for users and Network Security -
QC of all applications and desktop images.
Developed Knowledge Base for Outsourced Helpdesk
Desktop Support for 250 users over 30 applications
Desktop and Laptop Imaging

2000-2002

Confidential, Charlotte, NC

Lead Trainer for company implementation of Windows 2000 desktop upgrade from Windows 95 and Word Perfect to Office 2000 for over 500 users in 4 cities
Phone and remote Desktop Support of MS Office 2000 and 55 other applications
Set up of new user accounts
Imaging of Laptops and Desktops using Ghost
QA desktop images
Created and maintained training manuals

2000-2000

Confidential, Charlotte, NC

Customer Service Technical support
Phone technical support for clients in Office 2000 products
Created bids for customers on hardware and software needs
Responsible for engineering staff scheduling

1998-2000

Confidential, Charlotte, NC

Training and Support of POS systems with MS Access 2000 databases
Responsible Implementations of POS systems
On site support for go live installations
Phone support for over 2500 clients nationwide
Created and implemented a training program for the helpdesk
Created and maintained a solution in McAfee helpdesk software
Troubleshooting hardware and software issues as client needs

1997-1998

Confidential, Charlotte, NC

Sales Support Specialist
Priced for Educational groups on software licensing including Microsoft products, Antivirus products, Lotus Notes, and specialty software packages for the Educational environment.
Educated school systems on computers in the learning environment

1992-1997

Confidential, Charlotte, NC

School Teacher
Taught high school and middle school math and science
Team Leader
Athletic Trainer

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