SUMMARY:

• A pragmatic visionary and result - oriented leader with 10+ years of IT experience in Banking, Mortgage and Retail domains. Specialized as an Agile Project Manager, Agile Coach, Scrum Master and Business Analyst working with various business stakeholders both Onsite and Offsite teams to deliver solutions addressing complex business challenges
• Highly experienced in managing end-to-end project lifecycles including Waterfall, Scrum, hybrid methodologies in various industries, within budget and in a timely manner whilst consistently meeting high standards of quality and producing project deliverables
• Strong Knowledge of Software Development Life Cycle (SDLC) using Waterfall, Agile (Scrum, XP, Scrumban) and Rational Unified Process (RUP) methodologies
• Self-starter with excellent analytical skills, presentation, coordination, project planning, estimation, budget planning, development of schedule and quality matrices, organizational and interpersonal skills
• Experienced in developing project plans on MS Project, including staffing requirements, WBS, scheduling, managing project costs by assigning a labour rate to project resources and coordination for all resources for the projects.
• Experienced in budget estimate and compliance, managing cost, EVA, quality and risk management
• Performed budget/actual analysis, identified and addressed variance issues and took corrective actions
• Provided all the support to the team using Servant Leadership style & scrum team focus on applying agile principles to deliver business values
• Developed a deep understanding of the Business Objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap
• Organized and facilitated project meetings: Initiation, Lessons Learned, Weekly Status, Executive Review, SME Engagement and Implementation. Publicized the team’s progress and successes to make sure they were highly visible to Product Owner and Stakeholders
• Proficient at risk/issue tracking, performance analysis, change and release management and production support.
• Good project management skills in managing small and medium size teams. Good leadership skills encompassing Relationship Management with Client, Vendor team, technical specialists and management professionals and working on key initiatives with business
• Good at monitoring and evaluating progress and issues against the project plan and implement corrective actions when issues are identified or progress differs significantly from that planned
• Worked with Product Owner on artifacts such as Product Backlog, Sprint Backlog, Sprint and Release Burndown
• Successfully handled role of Scrum Master and having expertise in conducting Backlog refinement, Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospective Meetings when using Scrum Methodology
• Experienced in using Estimation techniques like Planning Poker, T-shirt sizing, Relative mass evaluation
• Adept in User Requirements Gathering, Gap Analysis, SWOT Analysis, Impact Analysis, Risk Management Procedures and development of Business Plan, Use cases and Test Cases, Standard Operating Procedures, Request for Proposals and working with PMO
• Proficient in networking with individuals at various levels while organizing, conducting and facilitating elicitation sessions such as Survey/Questionnaires, Interviews, Brainstorming, Focus group, Requirement workshops, Interface analysis, Document analysis, and JAD sessions
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML), drawing UML diagrams, Activity Diagrams, and Sequence Diagrams using Rational Rose & MS Visio. Good knowledge of creating test plans and test cases using HPQC
• Creative Problem Solver and Outstanding Relationship builder who strives in an ambitious, driven environment with diverse team members and continually delivers projects at levels exceeding all expectations
• Well versed in project management tool MS Project for planning, forecasting, and budget, reporting, and overall managing projects
• Prepared and presented weekly/monthly status reports to the senior management and stakeholders on the progress of the project
• Good training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation and communicating to users
• Good understanding of Bank Policies and Procedures as well as Regulations including but not limited to Truth in Lending (Reg Z), Equal Credit Opportunity Act (ECOA) (Reg B), Home Mortgage Disclosure Act (Reg C), Real Estate Settlement Procedures Act (RESPA) (Reg X), Community Reinvestment Act (CRA), Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA), Check 21 Act and Regulation CC
• Highly appreciated by clients, and stakeholders for professional attitude and communication skills. I have been a team player throughout my career

TECHNICAL SKILLS:

Mortgage & Banking: Automated Clearing House, Anti Money Laundering, Truth in Lending (Reg Z), Equal Credit Opportunity Act (ECOA) (Reg B), Home Mortgage Disclosure Act (Reg C), Real Estate Settlement Procedures Act (RESPA) (Reg X), Community Reinvestment Act (CRA), Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA), Regulation CC, Check 21, Dodd-Frank Act, Basel Accords, CFPB, OCC, FRB, and USA Patriot Act

Project Management Skills: Scope Management, Cost Management, Risk Management, Stakeholder Management,Schedule Management, Vendor Management, Contract Management, Customer and Client Relationship building, Forecasting, Business Process ImprovementProject Management Tools: MS Project, MS Visio, MS SharePoint, MS Excel, MS Outlook, MS PowerPoint, Adobe Acrobat, HP Application Lifecycle Management (ALM), JIRA, Rally, Confluence

Testing Tools: HPQC, TFS, Load Runner, SOAP UI, Bugzilla

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Reporting Tools: Tableau, SSRS, Crystal Report, MS office Suite

Defect Tracking tools: JIRA, HP ALM, HP QC

Databases: MySQL 2008, MS Access, SQL, Oracle 9i, DB2

Modeling Tools: Visio, Rational Rose, UML, MySQL Workbench

Languages: XML, HTML, JSON

PROFESSIONAL EXPERIENCE:

Confidential, Pennington, NJ

Agile Project Manager/Scrum Master

Responsibilities:

• Good knowledge of Risk Management of Remote Deposit Capture guidance, issued by The Federal Financial Institutions Examination Council (FFIEC) and legal risks under Check 21 Act and Regulation CC
• Was responsible for Planning, Leading, Organizing, and Motivating Teams to achieve a high level of performance and quality by delivering business value with an Agile mindset
• Created and documented a detailed work breakdown structure of project tasks, task estimates, milestones, and resource requirements using MS Project. Assigned timelines, constraints, deadlines, task dependencies and resources.
• Monitored progress on an ongoing basis, evaluating progress and quality, managed issue resolution and took corrective action as necessary using MS Project to ensure project delivered the agreed upon scope within budget and time
• Interacted with RDC Operations, Risk Management Team, Information Security, Compliance and Audit to understand the Challenges and Opportunities in Remote Deposit Capture (RDC) Process
• Acted as a Servant Leader in a consultative role to drive Agile Disciplines that optimized teams for continuous improvements. Provided confident and honest project feedback to PMO Director
• Ensured clear communications across stakeholder channels in understanding of Status, Risks, Blockers, and Decisions, and monitored Project Issues, Tasks, Risks and Milestones. Conducted Techno-Functional Data Process Analysis to support the business in detailed requirements and Acceptance Criteria Elicitation
• Supported the Product Owner in managing expectations for Project Deliverables and Stakeholder Communications
• Led and facilitated Scrum Ceremonies including Backlog refinement, Sprint Planning, Review, and Retrospective
• Worked with Product Owner and Development Team to ensure User Stories met INVEST criteria, tasks met SMART criteria and were defined appropriately with owners and estimates
• Assisted the Development Team and Product Owner keep the Product Backlog relevant and prioritized. Made sure Acceptance Criteria was agreed upon and helped the team size their stories for planning and forecasting purposes
• Held regular finance meetings to track and discuss the Actual vs. Forecast and adjust scope and resourcing to better meet the budgetary milestones
• Provided communication on project status to senior management through regular weekly status call presentations
• Prepared reports to be presented to key stakeholders and interpreted all data in coordination with business leaders
• Managed client relationships and expectations within assigned business categories
• Held teams accountable for their commitments and removed Project Impediments and assisted in Conflict Resolution to improve team productivity and improvement. Leveraged organizational resources to improve capacity for project work and was responsible for Agile team JIRA board accuracy at all times

Environment: Waterfall - Scrum Hybrid, MS Project, MS Office, Tableau 8.3, Oracle, Balsmiq, HTML5, JavaScript, Bootstrap, CSS, Unix, XML, JSON, SOAP, SQL, Excel, JIRA, Visio, SSRS, SharePoint, Load Runner, HP ALMs, JDBC

Responsibilities:

• Prepared and Presented Schedule and Cost Plans, and other project related documents including Requirement Traceability Matrix (RTM) to project stakeholders
• Interviewed ACH SMEs, Vendors, Business Users, PMO and other stakeholder’s for eliciting requirements using JAD sessions, Survey/Questionnaire, Interviewing, Focus Groups and analyzed the feasibility of the requirements
• Conducted GAP Analysis to derive requirements for ACH processing
• Assisted in identifying Risk needed to develop Risk Analysis as required by NACHA and Fraud detection for red flags to report Fraud Patterns and inconsistencies activities
• Ensured project-related risks and issues were managed according to the Organization’s Project Management Policy and resource capacity planning to meet delivery goals
• Developed project plan, assigned resources to tasks, and estimated budgets based on assignment work and resource rates using MS Project.
• Executed planned project work and revised as appropriate to meet changing needs and requirements. Used MS Project for resource, budget management, and milestone management
• Monitored and summarized project progress, prepared reports for upper management, internal and external customers
• Prepared BRD (Business Requirement Document) and FRS (Functional Requirement Specifications)
• Conducted multiple cross functional training sessions across teams to implement agile framework effectively, and worked closely with the team to prioritize requirements
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment (PSPI)
• Coached team on MoSCow, Kano and Value Based prioritization techniques and ensured focus was on delivering value.
• Coached Scrum Master in conducting effective Scrum Ceremonies including Backlog refinement, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospective
• Coached the teams to be Self-Organizing and ensured the adherence of all the Scrum concepts and processes
• Produced different Burn Charts and Velocity Charts during sprint & updated status to Senior Leadership
• Helped the Product Owner to Prioritize the Product Backlog Items for developing Sprint Tasks by taking suggestions from the Cross-Functional Development Team
• Anticipated and removed Impediments from project team’s path and pushed them to deliver quality results
• Directed project activities, conducted reviews, managed issues, and communicated status to senior management within the development and business partner organizations through weekly reviews
• Used JIRA as an Issue Management Platform for Issue Tracking, User Story Management and Bug Tracking

Environment: Scrum - Waterfall Hybrid, MS Visio, MS Project, MS office, Fraud Management, Risk Management, Asp.net, C#, Confluence, Rational Requisite Pro, MS Project, SharePoint, BPMN, MS SQL server 2012. Visual studio 2013, RALLY and MS Office Suite (MS word, MS Excel, PowerPoint).

Agile Project Manager/ Scrum Master

Responsibilities:

• Maintained a thorough understanding of Bank Policies and Procedures as well as Regulations including but not limited to Truth in Lending (Reg Z), Equal Credit Opportunity Act (ECOA) (Reg B), Home Mortgage Disclosure Act (Reg C), Real Estate Settlement Procedures Act (RESPA) (Reg X), Community Reinvestment Act (CRA), Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).
• Created Work Breakdown Structure (WBS), Estimations and Forecast plans. Baseline the project, tracked and managed project costs to analyze variance using MS Project, and took corresponding corrective actions
• Documented current and future state targeting Operating Model Business Processes, Credit Decisioning Rules, Workflow Development, Internal and External Interfaces and Post-Production Support Model Development while addressing Information and Payment Security and Regulatory Compliance Requirements
• Interviewed SMEs, Lenders, Underwriters and drafted Loan Life Cycle Process to understand the various stages and challenges of Loan Origination and performed Gap Analysis on existing system to identify desired functionality of the future state originations processing system
• Gathered business requirements from Account Managers and User Interface of the existing Brokerage Portal System and all such requirements were managed in Rational Requisite Pro
• Provide project management and technical advisory services for data integration with QRM guidelines
• Developed a Change Management Process to manage user expectations and project delivery deadlines
• Developed Business Glossary which identified and defined the Compliance Critical Data Elements
• Ensured the new system accommodated Acquisition and Export of new ULDD Phase 2 data elements
• Conducted meetings to provide project updates and facilitated upcoming deliverable discussions with various SMEs such as Mortgage Servicing, Loan Monitoring, and Asset Management areas during the implementation process
• Assisted Tech Lead with Test Plans and Scenarios to conduct Unit, Integration, and System Testing
• Ensured the system supported the data in accordance with Government Sponsored Entities (GSEs) like FNMA and FHLMC Standards and Requirements and guided the team to follow them accordingly
• Ensured Application Availability and Data Integrity through preventative maintenance and upgrades
• Combined Project Management Practices with Agile development requirements and got involved in Team Management, Planning, Customer Support, and Process Management
• Organized daily meetings, tracked and reported project status to internal and external customers
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and Velocity Target Updates. Conducted Executive briefing and reporting on Scrum metrics and Process Improvements
• Coached Scrum Masters in conducting effective Scrum Ceremonies like Sprint Planning Meetings, Sprint Review Meeting, Sprint Retrospective and Backlog Grooming Meetings
• Managed and motivated Agile Project Teams to complete tasks in a timely manner and deliver quality performance
• Managed and tracked all projects deliverables and milestones and prepare dashboard reports
• Managed, maintained and delivered formal documents in SharePoint Content Management System (CMS) with clients

Environment: Waterfall - Scrum Hybrid, home-based technologies, Visio2003, TFS, SharePoint, Workbench, Rational Requisite Pro, Windows and UNIX, Clear Quest, MS Project, XML, MS Access

Sr. Business System Analyst

Responsibilities:

• Interacted with users and stakeholders to Identify Business Needs, evaluated solutions for business problems
• Gathered business requirements by participating in JAD sessions, Interviewing business users and stakeholders., Conducted one to one sessions and consulted existing systems documents
• Identified Data Sources from internal systems, external systems, silos on legacy systems
• Understood problem definition through one to one meetings with Data architect, Enterprise and Solution architect
• The methodology used for the project was Waterfall and had a deep understanding about the requirement gathering. Provided clear and consistent information about project status both internally, IT team and stakeholders
• Used MS Visio for Process modelling, Process mapping and Business Process flow diagrams. Understood the AS-IS system, developed the TO- BE system concepts and also prepared the System Process Maps
• Prepared Business Requirement Document (BRD/HLD) and drafted Systems Requirement Specification (SRS). Analysed, modified and validated these documents
• Created data flow diagrams, data mapping from Source to stage and Stage to Target mapping documents indicating the source tables, columns, data types, transformations required and business rules to be applied
• Developed Conceptual and Logical ER diagrams for the database. Created Data Dictionary for the data models
• Worked with QA team to design and develop Test Plan and Test Cases to perform User Acceptance Testing (UAT)
• Integrated various OLTP to OLAP by using SSIS/SSAS as an ETL tool and used SSRS as reporting tool
• Assisted in increasing Data Integrity by performing Data Normalization and adding Data Verification and Validity to maintain accuracy and effectiveness of data,
• Performed Data Mining to find correlation and pattern in existing data
• Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Used ETL to map data and assemble data repository and created data marts.
• Assisted in the implementation of Enterprise Data Warehouse with individual data marts to address business interest
• Assisted with SNOW-Flake schemas in the Dimensional model architects to providing business rules.
• Developed Use Cases and created UML diagrams like Activity Diagrams, Sequence Diagrams and Use Case Diagrams

Environment: SDLC, Waterfall, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, MS SQL 2008, SSIS, SSRS, SSAS

Agile Coach/Senior Scrum Master

Responsibilities:

• Led and managed onshore and offshore resources.
• Implemented Agile and Scrum practices for increasing collaboration between onshore and offshore teams
• Coached team on Value Based Prioritization and ensured focus was on delivering value. Monitored and tuned number of Work- In- Progress (WIP) items for SCRUM teams to Eliminate Waste (MUDA)
• Provided time to time coaching to Scrum Masters in conducting effective Scrum Ceremonies like Sprint Planning Meetings, Sprint Review Meeting, Sprint Retrospective, Backlog Grooming Meetings
• Mediated and Mitigated Impediments within the Scrum Development Team and across the Organizational Hierarchy
• Mentored the teams for working on Continuous Process Improvements and implementation of new methodologies for software development and project management
• Acted as a Liaison between Business and IT to finalize the requirements and then converting them to functional specifications. Held teams accountable for meeting Iteration/Sprint Commitments
• Worked with the Agile PMO in bringing new ideas to capture realistic Scrum Metrics as part of Retrospective
• Coached the team on Agile Techniques like User Stories, Continuous Integration, BDD, Continuous Testing, Pair Programming and Automated Testing
• Assisted Product Owner and Scrum Teams with activities such as Story Mapping to define Minimal Marketable Features (MMFs) for new initiatives. Provided coaching to Product Owner on identifying features and backlog refinement
• Provided guidance and advise to the larger audience, including Senior Management and other Scrum Masters in Agile/Scrum best practices and aligned the team to follow the basics of principles
• Conducted effective, creative, and engaging Retrospectives through techniques like Happiness Histogram, ORID and Starfish to identify opportunities for improvement and guided the team to reach their improvement goals
• Coordinated with the platform Dev Lead, Project Managers, and Product Owners to do Sprint and Release Planning
• Interacted with PM’s on external dependencies in-order for the team to commit as planned
• Coached, mentored Scrum Masters, Teams and PO's on How to focus on Sprint Goals and effectively deliver high value every sprint by meeting the commitments
• Along with Project Manager developed Project Plans, Production Deployment Plans, Cost and Budget Plans, Resource Plan and on boarding schedule.
• Developed and Documented Agile Risk Management Plan and Managed Agile EVM
• Coached Scrum Masters and team on some common ways of organizing projects in JIRA

Environment: Scrum, JIRA, Tableau, SharePoint, MS Project, MS Excel, MS Visio, SQL Server, Mock-Up Screens and UML

Senior Business Analyst/Scrum Master

Responsibilities:

• Conducted GAP Analysis, SWOT Analysis and Document Analysis to analyse As-Is process and To-Be system
• Interviewed Area Experts, asking detailed questions and carefully recorded the requirements thereby building a bridge between the business people and technical people
• Created Business Requirement document (BRD) to in corporate high-level business requirements, and Software Requirements Specification (SRS) for functional, non-functional, Data, and GUI requirements
• Worked closely with Project Team, SME and Internal Business Partners (IPs) to clarify business requirements and translate the requirements into technical specifications.
• Performed Source system analysis (SSA) to identify the source data that needs to be moved into the target tables
• Estimated effort, uncertainty and risk of requirements using Planning Poker, RMV and other techniques in Sprint Planning and Backlog Grooming meetings
• Planned and organized Team Engagement Activities according to the team Development Phases to encourage self-organization among the development team
• Facilitated Scrum events like Backlog Refinement, Sprint Planning, Daily Stand Up, Sprint Review and Sprint Retrospective. Trained team on using Estimation techniques, Planning Poker, T-shirt sizing, Relative mass evaluation
• Tracked Team Velocity and Sprint Progress using Sprint Burndown Chart and Product Burndown Chart. Supported the scrum development team by resolving impediments
• Assisted team in defining Acceptance Criteria for User Stories to perform User Acceptance Testing and logged down defects using JIRA
• Assisted QA team in Quality Plans, Quality Reports and Test Summary Reports
• Handled Requirement Churn during the project by performing Impact Analysis by checking the feasibility in maintaining the Triple Constraints. Efficient in performing, prioritizing techniques, MoSCoW, KANO and Business Value Based
• Assisted DBA in designing data models and conducted Normalization and De-Normalization of data to fit OLTP and OLAP frameworks. Good knowledge of data table structures, schemas and data marts
• Tracked milestones, team's progress and successes to make sure they were visible to product owner / stakeholders.

Environment: SDLC, Scrum-Waterfall Hybrid, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), JIRA, MS SQL 2008, SSIS, SSRS.

Business Analyst

Responsibilities:

• Conducted Interviews with Subject Matter Expertise (SME), business users to collect requirement and business process information. Served as a liaison between business team and the project team
• Conducted Joint Application Development (JAD) sessions between the end users and the development team, held one to one sessions with different Stakeholders and consulted existing systems documents
• Teamed up with the Credit Card Department to perform market survey and understand client requirements to assist the technical team in developing IVR system
• Assisted Engineers in coming up with technical documents Functional Design Documents
• Used UML to prepare Use Cases from the gathered requirements and created diagrams using Rational Rose
• Assist Tech Lead in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future. Helped the testing team document the system requirements and testing system development.
• Used SharePoint 2007 for Content Management and Document Management
• Assisted in preparation of UAT test plan, Test Cases, Test Scenarios for testing based on business requirements and technical specifications
• Assisted the Project Manager in setting realistic Project Expectations and in evaluating the Impact of Changes on the organization and plans accordingly
• Assisted in gathering requirements for the GUI (Graphical User Interface) Screens and designing.
• Developed PowerPoint presentations with the Project Manager for meetings with upper management

Environment: Waterfall, Rally, UML, SQL Server, MS Office, MS Project, DB2, SharePoint 2007 and Rational Rose

Business Analyst

Responsibilities:

• Participated in Requirement Gathering Sessions & JAD Sessions with business users
• Served as a liaison between business team and the project team by assisting the business in identifying, understanding and documenting the business needs
• Responsible for preparing Software Requirement Specifications and Functional Requirement Specifications
• Assisted in gathering requirements for the GUI (Graphical User Interface) Screens and designing
• Created use cases and designed sequence diagram, use case diagram and activity diagram using MS Visio
• Assisted Project Manager in creating Work Flow Diagrams as per the data analysis
• Responsible for the delivery of Business Requirements Document (BRD) within project timelines
• Closely interacted with designers and software developers to understand application functionality and navigational flow
• Conducted Project related Presentations
• Conducted inspection review to make sure the deliverables matched with business requirement

Environment: Waterfall, Windows 98, MS Project, MS Visio, Crystal Report, Win Runner, HTML, MS Office and SQL.